In message
, at
12:22:08 on Sat, 29 Mar 2008, Mr Thant
remarked:
IF you're arriving, the jetways are on the same floor as immigration/
customs. Once complete you go down one floor to baggage claim,

I doubt that customs is *before* baggage claim.

which I think is on the ground floor. You come out by the tube/HEx
ticket office, and it's a simple lift down to catch a train.

That may explain a comment I read about transit passengers having to go
"down to the station then back up again". Maybe they aren't actually
going underground at all, just down to baggage claim level (which may
feel like it's underground even if actually at ground level) then back
up to the security level, then back down again to the shops (etc).
--
Roland Perry