On 8 Apr, 10:03, Mr Thant
wrote:

On 8 Apr, 09:53, wrote:

Good idea, but would need to walk out the gates and back in again as
no Oyster readers on or between the platforms . . . All seems a bit
daft!


Right, I thought the standalone readers on the platforms may well have
vanished, and given that they were intended for passengers with paper
tickets transferring from the NLL or WLL - both of which now accept
Oyster PAYG throughout - I'm not really surprised by their
disappearance.


You might not have noticed, but there is a barriered exit about
halfway along the corridor between the platforms where it'd be very
easy to do this. On the right coming from the NLL. You might get a
funny look if there are staff on duty, but that's it.


As there are in fact two gated entrances, one could leave via one set
of gates in the old redbrick station building then walk along the
'floating walkway' to the new-ish secondary entrance next to the bus
stops at the western edge of the station before re-entering. It's the
long way round, thought it really isn't that far, but if it's raining
or one misses one's connection then it might not seem like such a
great idea.

I quite agree with Jake the OP's comments that this all seems pretty
daft, and I also share his lack of optimism that anything will change
as a mere result of his enquiry.

May I suggest that actually writing a (physical, hard-to-ignore,
paper) letter to the Oyster people might elicit a better response if
you get nothing out of them first time round. Nothing too complicated,
merely a concise note which states that the overall fare you paid
doesn't live up to the Oyster lowest price promise - and as it's a
journey you wish to do regularly then unless something is done about
it you will continually come across this issue and be asking them for
a refund.