On 10 May, 17:36, Roland Perry wrote:
It also shows that the improvements are not sufficient. For the last ten
years the queues at the ticket offices have been unacceptably long, and
after the rebuilding, they still are. Why didn't they simply build more
ticket office positions?

If the bottleneck is station capacity, which it is, then opening more
ticket office positions would be an expensive way of making things
worse.

--
John Band
john at johnband dot org
www.johnband.org