On 13 Jul, 17:04, "Steve Dulieu"
wrote:
"Roland Perry" wrote in message
...
In message , at 10:36:33
on Sun, 13 Jul 2008, Steve Dulieu
remarked:
If the card is of a type that cannot be replaced at a ticket office - eg a
freedom pass - then the customer should be advised to follow the usual
replacement procedure. Freedom pass holders should be advised to contact the
council of issue. Child photocard holders should apply for a replacement by
using the number on the back of the card."

This is iniquitous. Those who have most need for the card (Freedom
pass - which includes the handicapped (not using disabled to present
confusion)) have the longest to wait to get their cards replaced. I
would have thought TfL should have made strenuous efforts to ensure
this group were not disadvantaged compared to 'ordinary' Oyster card
holders.

Sid