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Richard J.[_2_] · July 14th 08, 08:39 AM posted to uk.transport.london

wrote:
On 13 Jul, 17:04, "Steve Dulieu"
wrote:
"Roland Perry" wrote in message
...
In message , at
10:36:33 on Sun, 13 Jul 2008, Steve Dulieu
remarked:
If the card is of a type that cannot be replaced at a ticket office
- eg a freedom pass - then the customer should be advised to follow
the usual replacement procedure. Freedom pass holders should be
advised to contact the council of issue. Child photocard holders
should apply for a replacement by using the number on the back of
the card."

This is iniquitous. Those who have most need for the card (Freedom
pass - which includes the handicapped (not using disabled to present
confusion)) have the longest to wait to get their cards replaced. I
would have thought TfL should have made strenuous efforts to ensure
this group were not disadvantaged compared to 'ordinary' Oyster card
holders.

They are not disadvantaged. "Our staff will be instructed to allow these
card holders to continue to travel whilst replacements are issued."

For most boroughs (all except Barking and Dagenham, Havering, Sutton,
Wandsworth), replacement of a damaged older person's Freedom Pass can be
done at a Post Office, according to www.freedompass.org.
--
Richard J.
(to email me, swap 'uk' and 'yon' in address)