On 14 Jul, 09:39, "Richard J." wrote:
wrote:
On 13 Jul, 17:04, "Steve Dulieu"
wrote:
"Roland Perry" wrote in message
...
In message , at
10:36:33 on Sun, 13 Jul 2008, Steve Dulieu
remarked:
If the card is of a type that cannot be replaced at a ticket office
- eg a freedom pass - then the customer should be advised to follow
the usual replacement procedure. Freedom pass holders should be
advised to contact the council of issue. Child photocard holders
should apply for a replacement by using the number on the back of
the card."

This is iniquitous. Those who have most need for the card (Freedom
pass - which includes the handicapped (not using disabled to present
confusion)) have the longest to wait to get their cards replaced. I
would have thought TfL should have made strenuous efforts to ensure
this group were not disadvantaged compared to 'ordinary' Oyster card
holders.

They are not disadvantaged. "Our staff will be instructed to allow these
card holders to continue to travel whilst replacements are issued."

For most boroughs (all except Barking and Dagenham, Havering, Sutton,
Wandsworth), replacement of a damaged older person's Freedom Pass can be
done at a Post Office, according towww.freedompass.org.

I stand corrected. I was going by the quoted text in an earlier
posting in this Usenet thread where that text is not present. Having
read the page on TfL's website now, I see you are correct.

Being of a suspicious mind, I wonder if the statement was amended at
some point? Either way, the result is the same for any Freedom Pass
holders disadvantaged by the TfL systems failure, which is a good
thing. I'm of the mind that says that you can tell a lot about the
quality of an organisation by how it handles things after a cock-up -
providing good service when everything is working is taken for
granted: it's how service if provided when everything goes to pot that
is important and leaves long-lasting impressions.

Cheers,

Sid