On Mon, 14 Jul 2008 08:39:38 GMT, Richard J. wrote:

If the card is of a type that cannot be replaced at a ticket office
- eg a freedom pass - then the customer should be advised to follow
the usual replacement procedure. Freedom pass holders should be
advised to contact the council of issue. Child photocard holders
should apply for a replacement by using the number on the back of
the card."

This is iniquitous. Those who have most need for the card (Freedom
pass - which includes the handicapped (not using disabled to present
confusion)) have the longest to wait to get their cards replaced. I
would have thought TfL should have made strenuous efforts to ensure
this group were not disadvantaged compared to 'ordinary' Oyster card
holders.

They are not disadvantaged. "Our staff will be instructed to allow these
card holders to continue to travel whilst replacements are issued."

Having to re-apply for a pass is a disadvantage. Why can't
replacements just be sent out automatically?