On Jul 30, 4:33 pm, John B wrote:
This procedure concluded that the actions of the staff member in
question were sufficiently in breach of LU's policy to warrant
dismissal for gross misconduct. To me, that puts the balance of proof
that the staff member did not commit gross misconduct *strongly* in
the court of the people who believe otherwise...

No doubt like most companies the rules for gross misconduct are vague
and open to interpretation however is expedient at the time. Probably
theres some clauses in there about "bringing LUL into disrepute" or
"altercation with a passenger" or similar catch all phrases that don't
take into account being nutted by a psycho and having to defend
yourself while doing your job.

B2003