Colin Rosenstiel wrote:
We can only answer customer enquiries about our trains and
facilities as Cambridge station is operated by National Express
East Anglia, I am unable to provide a full response to the points
you have raised. In order for this to be investigated I have
forwarded your correspondence to National Express East Anglia at
the address below.

Doh!

And no doubt NXEA will forward it to NXEC as they will think its
possibly something to do with them!