On Dec 9, 9:03 pm, James Farrar wrote:
On Mon, 8 Dec 2008 04:11:35 -0800 (PST), wrote:
That people think complaining about shonky service is nitpicking
rather sums up this sad little island.

It's not *that* you complain, it's the *way* you complain.

Lassie would go online and claim her £4 customer charter voucher.

Been there done that. However 4 quid doesn't make up for my wasted
time.

B2003