Online Customer Charter Refund Form SNAFU?
On Wed, 17 Dec 2003 21:17:57 +0000, Matthew P Jones
wrote:
I received a request for more details about a journey of 12/11/03 - I
was not going to bother to respond since I can't remember what the
problem was, but if everyone else is having the same issues I will
pursue it
I telephoned Ticket Administration and complained about this. Being
expected to remember journey details from October is not reasonable.
A helpful staff member took my six dates and advised of the problems
for the days specified.
Cheers,
Jason.
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