On 11 May, 09:10, Tim Woodall wrote:
On Thu, 7 May 2009 22:35:08 +0100,
* * Recliner wrote:
"Mizter T" wrote in message
I'd be prepared to bet that if you were to do this you wouldn't find
that you'd been overcharged - in other words, the problem is with the
online journey history.
I'm wondering if it's possibly connected to the upgrade of the PAYG
system, and thus a resulting upgrade of the online journey history
system. Note that I'm not making any excuses though - it's certainly
not good enough, not least because it just ends up leaving punters
confused.
Yes, I thought it must be something like that. But given that this is
possibly a common fault, perhaps there should be an on-line warning of
potential errors, together with a simple way of reporting them?
Certainly, my first reaction was that there must have been some
expensive unresolved journeys, but it appears not. But I needed to do
some spreadsheet work to be sure.
I don't think I've had a correct day on the journey history since end of
March. Below is the current mess that it has for my journey history.
Currently it appears that Euston is not registering at all except for
Auto top-up. Also the pricing appears to have gone weird - why I'm being
debited 1.50 when I exit at Watford - which implies I'm being charged
2.00 at entry at Euston. I think it should be 5.00 debit at Euston
followed by 1.50 credit at Watford.
Previously to that it was Watford Junction that stopped registering at
all.
It's extremely hard confirm it's correct because there are days missing
- e.g. nothing has registered from Moorgate entry on 17/04 to Watford
Junction entry on 22/04 but there must have been at least 15GBP of
journeys for the Auto top-up to have triggered. Because I sometimes
travel before 06:30, sometimes don't do a normal journey - e.g. that
17/04 day where I did WJ-Moorgate; Moorgate-Euston - and I don't keep
a record of exactly when I travel where.
I know for a fact that occasionally exits can fail to register (I
believe it has happened on entry as well but I can only be 99% sure).
It's happened to my girlfriend the very first journey she made on PAYG.
I was explaining to her how it all worked and how you had to make sure
you always touched in and out. On that particular journey she exited via
the barriers at Watford Junction - I watched her open them with her
oyster card and walk through - but she ended up with an unresolved
journey. And because she's not that often in London and credits can only
be put back onto your card when you use an oyster gate, LUL "stole" that
money because she couldn't get her credit back within 8 weeks.
Tim.
* * **
* * *Date * * Time *Location * * * * Action * * * * Fare Price cap Balance
* * **
* * *08/05/09 06:12 Watford Junction Entry * * * - £4.00 * * * * * *£31.10
* * *07/05/09 21:11 Watford Junction Exit * * * *- £1.50 * * * * * *£35.10
* * * * * * * 06:09 Watford Junction Entry * * * - £4.00 * * * * * *£38.10
* * * * * * * 06:09 Watford Junction Auto top-up *£40.00 * * * * * *£42.10
* * *06/05/09 21:10 Watford Junction Exit * * * *- £1.50 * * * * * * £2.10
* * * * * * * 06:02 Watford Junction Entry * * * - £4.00 * * * * * * £5.10
* * *05/05/09 21:55 Watford Junction Exit * * * *- £1.50 * * * * * * £9.10
* * * * * * * 07:34 Watford Junction Entry * * * - £6.50 * * * * * *£12.10
* * *01/05/09 21:59 Watford Junction Exit * * * *- £1.50 * * * * * *£18.60
* * * * * * * 07:35 Watford Junction Entry * * * - £6.50 * * * * * *£21.60
* * *30/04/09 20:44 Watford Junction Exit * * * *- £1.50 * * * * * *£28.10
* * * * * * * 07:37 Watford Junction Entry * * * - £6.50 * * * * * *£31.10
* * *29/04/09 22:47 Watford Junction Exit * * * *- £1.50 * * * * * *£37.60
* * * * * * * 22:03 Euston NR * * * *Auto top-up *£40.00 * * * * * *£41.10
* * * * * * * 07:36 Watford Junction Entry * * * - £6.50 * * * * * * £0.60
* * *28/04/09 21:55 Watford Junction Exit * * * *- £1.50 * * * * * * £7.10
* * * * * * * 07:36 Watford Junction Entry * * * - £6.50 * * * * * *£10.10
* * *27/04/09 22:18 Watford Junction Exit * * * *- £1.50 * * * * * *£16.60
* * *24/04/09 05:58 Watford Junction Entry * * * - £4.00 * * * * * *£19.60
* * *22/04/09 19:28 Watford Junction Exit * * * *- £1.50 * * * * * *£33.10
* * * * * * * 07:36 Watford Junction Entry * * * - £6.50 * * * * * *£36.10
* * * * * * * 07:36 Watford Junction Auto top-up *£40.00 * * * * * *£42.60
* * *17/04/09 18:22 Moorgate * * * * Entry * * * - £4.00 * * * * * *£19.20
* * * * * * * 08:29 Moorgate * * * * Exit * * * * *£0.50 * * * * * *£23.20
* * * * * * * 07:38 Watford Junction Entry * * * - £6.50 * * * * * *£23.20
* * *15/04/09 19:38 Euston NR * * * *Auto top-up *£40.00 * * * * * *£42.70
* * *09/04/09 19:55 Euston NR * * * *Entry * * * - £5.00 * * * * * *£16.70
* * * * * * * 08:07 Euston NR * * * *Exit * * * *- £0.50 * * * * * *£21.70
* * *08/04/09 20:11 Euston NR * * * *Entry * * * - £5.00 * * * * * *£26.20
* * * * * * * 08:10 Euston NR * * * *Exit * * * *- £0.50 * * * * * *£31.20
* * *07/04/09 22:49 Euston NR * * * *Entry * * * - £5.00 * * * * * *£35.70
* * * * * * * 22:49 Euston NR * * * *Auto top-up *£40.00 * * * * * *£40.70
* * * * * * * 08:09 Euston NR * * * *Exit * * * *- £0.50 * * * * * * £0.70
* * *06/04/09 20:43 Euston NR * * * *Entry * * * - £5.00 * * * * * * £5.20
* * * * * * * 08:55 Euston NR * * * *Exit * * * *- £0.50 * * * * * *£10.20
* * *03/04/09 21:12 Euston NR * * * *Entry * * * - £5.00 * * * * * *£14.70
* * * * * * * 08:13 Euston NR * * * *Exit * * * *- £0.50 * * * * * *£19.70
* * *02/04/09 19:00 Euston NR * * * *Entry * * * - £5.00 * * * * * *£24.20
* * * * * * * 08:11 Euston NR * * * *Exit * * * *- £0.50 * * * * * *£29.20
* * *01/04/09 18:59 Euston NR * * * *Entry * * * - £5.00 * * * * * *£33.70
* * * * * * * 08:09 Euston NR * * * *Exit * * * * *£0.50 * * * * * *£38.70
* * *31/03/09 21:08 Euston NR * * * *Entry * * * - £5.00 * * * * * * £3.20
* * * * * * * 08:18 Euston NR * * * *Exit * * * *- £0.50 * * * * * * £8.20
* * *30/03/09 19:00 Euston NR * * * *Entry * * * - £5.00 * * * * * *£12.70
* * * * * * * 08:12 Euston NR * * * *Exit * * * * *£0.50 * * * * * *£17.70
* * * * * * * 07:35 Watford Junction Entry * * * - £6.50 * * * * * *£17.20
--
God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t,"
and there was light.
*http://www.woodall.me.uk/- Hide quoted text -
- Show quoted text -
Tim
\What makes you think that TFL will not send you a cheque for oyster
refunds if you a) have a registered card and b) ask very nicely
explaining why there is a problem?
If doing so I suggest that you ask the person Do they work for TFL or
are thay a subcontractor?
HTH Phil