On Jun 6, 6:14*pm, Paul Corfield wrote:
On Sat, 6 Jun 2009 09:44:43 -0700 (PDT), Mr Thant
Speaking of incorrectly programmed Oyster machinery, last week I took
a train from Stratford to Tottenham Hale to use the Victoria Line, but
because I went straight to the tube gateline without first touching a
validator on the NR platforms, I was charged £4 for the train journey.
Grrr.

Surely it's you who made the error? *You were exiting from the NR "side"
of the OSI so needed to record an exit on the validator. You "entered"
at the Vic Line and a failure to record your exit from NR got you the £4
charge. *I don't see how there is an Oyster failing here no matter how
galling it is for you to have incurred a £4 charge.

I've made the same mistake - I didn't think it was obvious that I'd
have to touch out to leave the (ungated) platform, nor that I'd
encounter a gateline to enter the tube. And even when I got to the
gateline, I thought that the system would work out what I was doing.
Perhaps I'm too used to Finsbury Park and Highbury & Islington.
(I managed to get the extra charge refunded at a ticket office, as I'd
otherwise reached the off-peak cap - but the unresolved journey still
shows up on my journey history at ticket machines. Will that ever go
away?)