Oyster Exits at Kings Cross St Pancras not being recorded
 

Twice now I have touched-out at Kings Cross St Pancras station on my way
to St Pancras International train station. On both occasions, the "Exit"
has not been recorded on my Oyster account, and I have been overcharged.

I know I touched out, because I managed to get through the barriers, so
how come it didn't register?

Oyster Exits at Kings Cross St Pancras not being recorded
 

"Tim Fardell" wrote in
message

Twice now I have touched-out at Kings Cross St Pancras station on my
way to St Pancras International train station. On both occasions, the
"Exit" has not been recorded on my Oyster account, and I have been
overcharged.

I know I touched out, because I managed to get through the barriers,
so how come it didn't register?

Another OSI query?

Oyster Exits at Kings Cross St Pancras not being recorded
 

On Fri, 12 Feb 2010, Recliner wrote:

"Tim Fardell" wrote in
message

Twice now I have touched-out at Kings Cross St Pancras station on my
way to St Pancras International train station. On both occasions, the
"Exit" has not been recorded on my Oyster account, and I have been
overcharged.

I know I touched out, because I managed to get through the barriers,
so how come it didn't register?

Another OSI query?

Don't know. My Oyster journey was ending at Kings Cross tube. Onward
journey was via Rail with a traditional paper ticket.

I touched out of the Tube station on Oyster, but did not actually exit to
the outside world.

Oyster Exits at Kings Cross St Pancras not being recorded
 

"Tim Fardell" wrote in
message

On Fri, 12 Feb 2010, Recliner wrote:

"Tim Fardell" wrote in
message

Twice now I have touched-out at Kings Cross St Pancras station on my
way to St Pancras International train station. On both occasions,
the "Exit" has not been recorded on my Oyster account, and I have
been overcharged.

I know I touched out, because I managed to get through the barriers,
so how come it didn't register?

Another OSI query?

Don't know. My Oyster journey was ending at Kings Cross tube. Onward
journey was via Rail with a traditional paper ticket.

I touched out of the Tube station on Oyster, but did not actually
exit to the outside world.

Ah, OSI shouldn't come into effect, unless your Oyster card was detected
when you entered the rail platform.

How do you know your Tube station exit wasn't picked up? The on-line
Web pages aften have gaps, but ticket machines will show you the full
history. So, even though the history shown online may be incomplete, you
won't necessarily have been overcharged.

Oyster Exits at Kings Cross St Pancras not being recorded
 

On Feb 12, 1:26*pm, "Recliner" wrote:

"Tim Fardell" wrote:

Twice now I have touched-out at Kings Cross St Pancras station on my
way to St Pancras International train station. On both occasions, the
"Exit" has not been recorded on my Oyster account, and I have been
overcharged.

I know I touched out, because I managed to get through the barriers,
so how come it didn't register?

Another OSI query?

No - when you touch-out at a station where there's an OSI set-up, that
is still recorded as an exit n the system. If one were to check the
journey history on a Tube ticket machine, it would show the journey as
being complete (e.g. Oxford Circus - KXSP).

I think your explanation downthread is *by far* the most likely - the
online journey history simply hasn't caught up yet.

Oyster Exits at Kings Cross St Pancras not being recorded
 

On Fri, 12 Feb 2010, Recliner wrote:

"Tim Fardell" wrote in
message

On Fri, 12 Feb 2010, Recliner wrote:

"Tim Fardell" wrote in
message

Twice now I have touched-out at Kings Cross St Pancras station on my
way to St Pancras International train station. On both occasions,
the "Exit" has not been recorded on my Oyster account, and I have
been overcharged.

I know I touched out, because I managed to get through the barriers,
so how come it didn't register?

Another OSI query?

Don't know. My Oyster journey was ending at Kings Cross tube. Onward
journey was via Rail with a traditional paper ticket.

I touched out of the Tube station on Oyster, but did not actually
exit to the outside world.

Ah, OSI shouldn't come into effect, unless your Oyster card was detected
when you entered the rail platform.

How do you know your Tube station exit wasn't picked up? The on-line
Web pages aften have gaps, but ticket machines will show you the full
history. So, even though the history shown online may be incomplete, you
won't necessarily have been overcharged.

Ah-ha! I think you're right - it's just that the 'Exit' events have not
shown up on the Web history. I spoke to the Oyster helpline, and they said
they can see that both journeys were completed correctly and I have not
been overcharged.

He's sending me a full statement to confirm it, but it certainly sounds
like the Web history is just missing the exit events.

At least I now know not to trust the journey history on the web. Thanks
:-)

Oyster Exits at Kings Cross St Pancras not being recorded
 

On Feb 12, 1:50*pm, "Recliner" wrote:

"Tim Fardell" wrote:

On Fri, 12 Feb 2010, Recliner wrote:

"Tim Fardell" wrote:
Twice now I have touched-out at Kings Cross St Pancras station on my
way to St Pancras International train station. On both occasions,
the "Exit" has not been recorded on my Oyster account, and I have
been overcharged.

I know I touched out, because I managed to get through the barriers,
so how come it didn't register?

Another OSI query?

Don't know. My Oyster journey was ending at Kings Cross tube. Onward
journey was via Rail with a traditional paper ticket.

I touched out of the Tube station on Oyster, but did not actually
exit to the outside world.

Ah, OSI shouldn't come into effect, unless your Oyster card was detected
when you entered the rail platform.

How do you know your Tube station exit wasn't picked up? *The on-line
Web pages aften have gaps, but ticket machines will show you the full
history. So, even though the history shown online may be incomplete, you
won't necessarily have been overcharged.

Agreed. I haven't yet come across a case of a gate opening when an
Oyster card is presented without the touch-in or touch-out
registering.

(I have seen someone unwittingly walk through on someone else's ticket
- she was a teenager and her card didn't work because she didn't have
enough PAYG credit (I saw the error code) - but the in-a-world-of-her-
own elderly pensioner lady behind her continued shuffling forward
oblivious to this, touched-in with her Freedom Pass and let the
youngster through. The girl seemed completely unaware that this had
happened and happily passed through the gate, the pensioner meanwhile
was nonplussed as to why her pass wasn't working. I told the guy on
the gateline what had happened he shouted after the girl but she was
in iPod mode, the pensioner still remained nonplussed after having it
explained to her. The girl presumably had some trouble at the other
end.)

Oyster Exits at Kings Cross St Pancras not being recorded
 

On Feb 12, 2:11*pm, Tim Fardell tim.fardell.all-your-
wrote:

On Fri, 12 Feb 2010, Recliner wrote:
[snip]
How do you know your Tube station exit wasn't picked up? *The on-line
Web pages aften have gaps, but ticket machines will show you the full
history. So, even though the history shown online may be incomplete, you
won't necessarily have been overcharged.

Ah-ha! I think you're right - it's just that the 'Exit' events have not
shown up on the Web history. I spoke to the Oyster helpline, and they said
they can see that both journeys were completed correctly and I have not
been overcharged.

He's sending me a full statement to confirm it, but it certainly sounds
like the Web history is just missing the exit events.

At least I now know not to trust the journey history on the web. Thanks
:-)

How long ago was this?The online journey history does have a tendency
to lag somewhat.

Oyster Exits at Kings Cross St Pancras not being recorded
 

On Fri, 12 Feb 2010, Mizter T wrote:

On Feb 12, 2:11*pm, Tim Fardell tim.fardell.all-your-
wrote:

On Fri, 12 Feb 2010, Recliner wrote:
[snip]
How do you know your Tube station exit wasn't picked up? *The on-line
Web pages aften have gaps, but ticket machines will show you the full
history. So, even though the history shown online may be incomplete, you
won't necessarily have been overcharged.

Ah-ha! I think you're right - it's just that the 'Exit' events have not
shown up on the Web history. I spoke to the Oyster helpline, and they said
they can see that both journeys were completed correctly and I have not
been overcharged.

He's sending me a full statement to confirm it, but it certainly sounds
like the Web history is just missing the exit events.

At least I now know not to trust the journey history on the web. Thanks
:-)

How long ago was this?The online journey history does have a tendency
to lag somewhat.

One was last Saturday (6th Feb) and the other was way back on January
22nd.

The first one back in January I initially attributed to incompetence on my
part, but when it happened again at the same station I began to smell a
rat. Hence I've only just raised it. But it seems all is well anyway.

Oyster Exits at Kings Cross St Pancras not being recorded
 

"Tim Fardell" wrote in
message

On Fri, 12 Feb 2010, Mizter T wrote:

On Feb 12, 2:11 pm, Tim Fardell tim.fardell.all-your-
wrote:

On Fri, 12 Feb 2010, Recliner wrote:
[snip]
How do you know your Tube station exit wasn't picked up? The
on-line Web pages aften have gaps, but ticket machines will show
you the full history. So, even though the history shown online may
be incomplete, you won't necessarily have been overcharged.

Ah-ha! I think you're right - it's just that the 'Exit' events have
not shown up on the Web history. I spoke to the Oyster helpline,
and they said they can see that both journeys were completed
correctly and I have not been overcharged.

He's sending me a full statement to confirm it, but it certainly
sounds like the Web history is just missing the exit events.

At least I now know not to trust the journey history on the web.
Thanks :-)

How long ago was this?The online journey history does have a tendency
to lag somewhat.

One was last Saturday (6th Feb) and the other was way back on January
22nd.

The first one back in January I initially attributed to incompetence
on my part, but when it happened again at the same station I began to
smell a rat. Hence I've only just raised it. But it seems all is well
anyway.

I've found that the apparent gaps can stay indefinitely, but an event
such as topping up the card or reading it on a ticket machine sometimes
seems to correct the online history. It's almost as if the data is
sitting waiting in cache somewhere, but doesn't get written to the
online database until some event causes the cache to clear. But the
credit on the card always seems to be correct.

Oyster Exits at Kings Cross St Pancras not being recorded
 

On Fri, 12 Feb 2010 06:22:41 -0800 (PST),
Mizter T wrote:

Agreed. I haven't yet come across a case of a gate opening when an
Oyster card is presented without the touch-in or touch-out
registering.

This happened to my girlfriend the very first time she used Oyster
(Actually it was the second time she used it as it was the exit of her
very first journey from Euston to Watford Junction). I'm 100% certain
she used the card correctly because I'd explained it just before we got
to the gateline. I also watched her walk up to the barrier. Touch her
card. Gates opened. She walked through with a big smile on her face
saying "He he. It works!"

(I was watching particularly closely because the next day she would be
using the card to go to Hatch End where there aren't barriers so she had
to remember to touch out or incur a maximum fare.)

(The next day she told me the balance on her card didn't seem right when
she went back in at Watford Junction and she'd been overcharged for her
first journey. I didn't believe her until a couple of days later when we
were in London and could check the journey history and see that the
first journey was incomplete.

I also think I had one touch that didn't register. I don't believe that
I went through on someone elses ticket by mistake but I suppose I could
have done. I'm usually travelling with a bicycle and use the manual
gates and I don't think I've had any problems there (once when the
Watford Junction manual gate had been broken for a couple of days I'd
got into the habit of touching out in the subway. When the gate was
repaired I "touched out" again at the manual gate which registered as an
entry but I spotted that straight away.)

Tim.

--
God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t,"
and there was light.

http://www.woodall.me.uk/

Oyster Exits at Kings Cross St Pancras not being recorded
 

Tim Woodall wrote:

On Fri, 12 Feb 2010 06:22:41 -0800 (PST),
Mizter T wrote:

Agreed. I haven't yet come across a case of a gate opening when an
Oyster card is presented without the touch-in or touch-out
registering.

This happened to my girlfriend the very first time she used Oyster
(Actually it was the second time she used it as it was the exit of her
very first journey from Euston to Watford Junction).

It also happened to me once, at Amersham. It just confirmed my
suspicions that Oyster is at best a useless white elephant, and at
worst a force for evil.

Oyster Exits at Kings Cross St Pancras not being recorded
 

On Fri, 12 Feb 2010, Recliner wrote:

"Tim Fardell" wrote in
message

On Fri, 12 Feb 2010, Mizter T wrote:

On Feb 12, 2:11 pm, Tim Fardell tim.fardell.all-your-
wrote:

On Fri, 12 Feb 2010, Recliner wrote:
[snip]
How do you know your Tube station exit wasn't picked up? The
on-line Web pages aften have gaps, but ticket machines will show
you the full history. So, even though the history shown online may
be incomplete, you won't necessarily have been overcharged.

Ah-ha! I think you're right - it's just that the 'Exit' events have
not shown up on the Web history. I spoke to the Oyster helpline,
and they said they can see that both journeys were completed
correctly and I have not been overcharged.

He's sending me a full statement to confirm it, but it certainly
sounds like the Web history is just missing the exit events.

At least I now know not to trust the journey history on the web.
Thanks :-)

How long ago was this?The online journey history does have a tendency
to lag somewhat.

One was last Saturday (6th Feb) and the other was way back on January
22nd.

The first one back in January I initially attributed to incompetence
on my part, but when it happened again at the same station I began to
smell a rat. Hence I've only just raised it. But it seems all is well
anyway.

I've found that the apparent gaps can stay indefinitely, but an event
such as topping up the card or reading it on a ticket machine sometimes
seems to correct the online history. It's almost as if the data is
sitting waiting in cache somewhere, but doesn't get written to the
online database until some event causes the cache to clear. But the
credit on the card always seems to be correct.

Having received the postal statement, I can see that both journeys were
recorded and charged correctly, but the gaps are still there in the Web
site display. In both cases, 'exit' events at Kings X are not shown on
the Web, but are shown on the postal statement. However, the card balance
is shown correctly in both places.

It seems that the Web journey history is indeed not reliable, which seems
very weird to me as I would assume it is based on the same data.

Oyster Exits at Kings Cross St Pancras not being recorded
 

"Tim Fardell" wrote in
message

On Fri, 12 Feb 2010, Recliner wrote:


I've found that the apparent gaps can stay indefinitely, but an event
such as topping up the card or reading it on a ticket machine
sometimes seems to correct the online history. It's almost as if
the data is sitting waiting in cache somewhere, but doesn't get
written to the online database until some event causes the cache to
clear. But the credit on the card always seems to be correct.

Having received the postal statement, I can see that both journeys
were recorded and charged correctly, but the gaps are still there in
the Web site display. In both cases, 'exit' events at Kings X are not
shown on the Web, but are shown on the postal statement. However, the
card balance is shown correctly in both places.

It seems that the Web journey history is indeed not reliable, which
seems very weird to me as I would assume it is based on the same data.

I think 'based on' is the key phrase. The Web reports seem to be based
on an incomplete/late copy of the original database. But, as I have
found, you seem to be able to force an update by, for example, topping
up the PaYG balance.