I topped up £10 to have £14 on my card by 1 Jan. So far so good.
Journey on Monday White City to LCY shows some oddities. The DLR
touch-out claimed a total fare of £2.50 to leave £10.20 balance, which
means I dropped £3.80. The DLR pad seems to speak a contradicting
story - Oystercard journey history is:

Date Time Station +/- Balance
----- ----- ------- ---- -------
17/01/11 06:36 London City Airport Exit £1.90 £10.20
05:17 White City Entry -£4.40 £8.30
19/12/10 09:40 Heathrow Top-up £10.00 £14.00

1hr19min can't be the reason for a Z123 journey can it? There are
indeed no trips on this card between 19 Dec and 17 Jan (other train
tickets were used instead).

--
Old anti-spam address cmylod at despammed dot com appears broke
So back to cmylod at bigfoot dot com

On Tue, 18 Jan 2011 22:37:49 +0000, Colum Mylod wrote:

I topped up £10 to have £14 on my card by 1 Jan. So far so good. Journey
on Monday White City to LCY shows some oddities. The DLR touch-out
claimed a total fare of £2.50 to leave £10.20 balance, which means I
dropped £3.80. The DLR pad seems to speak a contradicting story -
Oystercard journey history is:

Date Time Station +/- Balance
----- ----- ------- ---- -------
17/01/11 06:36 London City Airport Exit £1.90 £10.20
05:17 White City Entry -£4.40 £8.30
19/12/10 09:40 Heathrow Top-up £10.00 £14.00

1hr19min can't be the reason for a Z123 journey can it? There are indeed
no trips on this card between 19 Dec and 17 Jan (other train tickets
were used instead).

Something seems to have gone wrong on touching in at White City.
14.00 - 4.40 = 9.60 not 8.30.

Was there a bus journey, costing £1.30 that isn't showing up?

In message of Wed, 19 Jan 2011
07:53:07 in uk.transport.london, solar penguin
writes
On Tue, 18 Jan 2011 22:37:49 +0000, Colum Mylod wrote:

I topped up £10 to have £14 on my card by 1 Jan. So far so good. Journey
on Monday White City to LCY shows some oddities. The DLR touch-out
claimed a total fare of £2.50 to leave £10.20 balance, which means I
dropped £3.80. The DLR pad seems to speak a contradicting story -
Oystercard journey history is:

Date Time Station +/- Balance
----- ----- ------- ---- -------
17/01/11 06:36 London City Airport Exit £1.90 £10.20
05:17 White City Entry -£4.40 £8.30
19/12/10 09:40 Heathrow Top-up £10.00 £14.00

1hr19min can't be the reason for a Z123 journey can it? There are indeed
no trips on this card between 19 Dec and 17 Jan (other train tickets
were used instead).

Something seems to have gone wrong on touching in at White City.
14.00 - 4.40 = 9.60 not 8.30.

Was there a bus journey, costing £1.30 that isn't showing up?

I infer you are quoting your online statement.
If you can manage to find yourself at an open Underground ticket office,
you may like to get a paper statement. The usual 10cm one is given by
default; you may want to get a full/long statement which is up to 30cm.
I would not waste effort at a ticket office to get an explanation.

The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

I have paper to resolve:
19/01 10:58 Pre Pay Entry Euston LU £4.40
19/10 11:31 Unstarted - Sev Sisters £4.40

The system did not match my touch out to my touch in.
There should have been one entry:
19/01 11:31 Euston LU - Sev Sisters £4.40

I shall check the online statement, tomorrow, and resolve on Saturday.
--
Walter Briscoe

"Walter Briscoe" wrote in message
...
I have paper to resolve:
19/01 10:58 Pre Pay Entry Euston LU £4.40
19/10 11:31 Unstarted - Sev Sisters £4.40

Well if you take nine months to travel four stops then it is not
surprising you had an unresolved journey!

Peter Smyth

On Jan 19, 3:28*pm, Walter Briscoe
wrote:
[snip]
The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

How often do you call them?! I never do.


I have paper to resolve:
19/01 10:58 Pre Pay Entry Euston LU *£4.40
[19/01] 11:31 Unstarted - Sev Sisters *£4.40

The system did not match my touch out to my touch in.
There should have been one entry:
19/01 11:31 Euston LU - Sev Sisters *£4.40

I shall check the online statement, tomorrow, and resolve on Saturday.

That's bizarre - unless this is a possible OSI time-out - had you
exited Euston NR a bit beforehand having used Oyster PAYG (on London
Midland or LO say from wherever)? Going by what you say, I reckon this
is what you may have done, as the Euston to Seven Sisters fare is
£2.50 (off-peak), whilst the z1-6 NR+TfL 'through fare' is £4.40 (also
off-peak), which is the figure you give above... unless that was a
mistake?

("I have paper to resolve"?)

On Wed, 19 Jan 2011 21:24:55 +0000, Paul Corfield wrote:

On Tue, 18 Jan 2011 22:37:49 +0000, Colum Mylod
wrote:

I topped up £10 to have £14 on my card by 1 Jan. So far so good. Journey
on Monday White City to LCY shows some oddities. The DLR touch-out
claimed a total fare of £2.50 to leave £10.20 balance, which means I
dropped £3.80. The DLR pad seems to speak a contradicting story -
Oystercard journey history is:

Date Time Station +/- Balance -----
----- ------- ---- ------- 17/01/11
06:36 London City Airport Exit £1.90 £10.20
05:17 White City Entry -£4.40 £8.30
19/12/10 09:40 Heathrow Top-up £10.00 £14.00

1hr19min can't be the reason for a Z123 journey can it? There are indeed
no trips on this card between 19 Dec and 17 Jan (other train tickets
were used instead).

You are well within the max journey time of 110 minutes for z123 trip so
I don't see that as the issue.

Given that the £1.30 was already missing when he _started_ the trip,
there's no way the length of the trip could possibly be the issue.


I am puzzled by the max fare deduction of £4.40. Having looked at some
info I think this should actually be £4.30 if you were on the TfL
farescale.

I'm also puzzled by the deduction of £4.40, but like I said in the other
post, I'm puzzled as to how it could leave £8.30 instead of £9.60

That's the real mystery here, and all this business of journey times and
fare scales is just a red herring.


The £2.50 fare is correct. Quite where the £1.30 has gone is anyone's
guess. Looking at the fare lists then a single zone or two zone (not Z1)
journey off peak on the TfL tariff is £1.30 which is a tad suspicious.

It's also the cost of a bus fare, which might be even more suspicious,
since AIUI bus journeys don't show up on the online journey history until
after they've been uploaded from the bus.

The simplest, most boring explanation is that the OP made a bus journey
which he forgot about, and that hadn't yet shown up on the online history
when he checked it.


I assume you went White City - central line - Bank - dlr - London City
Airport? No intermediate validations? No OSIs? No strange interchange
route at Bank Station?

If you could confirm the route you took then it might provide a clue.

Since the £1.30 was already missing at White City, how is what happened
afterwards going to provide any clue at all?

We need to start by looking at the OP's movements, especially bus
journeys, in the month after topping up at Heathrow, but before touching
in at White City.

On Wed, 19 Jan 2011 21:24:55 +0000, Paul Corfield
wrote:

I assume you went White City - central line - Bank - dlr - London City
Airport? No intermediate validations? No OSIs? No strange interchange
route at Bank Station?

Exactly as you describe (though the rat run interchange at Bank gets
more and more weird with the current works), but..
If you could confirm the route you took then it might provide a clue.

solar penguin guessed right - yesterday I logged in again to check,
and a forgotten £1.30 Bus.7 has appeared between top-up and White City
touch in. Dang! Obviously the online code has hardwired formulas that
parse the data incorrectly. I can claim some of these journeys, and
it's a treat to explain that the horror Entry and Balance numbers are
not the actual cost (room to fiddle..)

--
Old anti-spam address cmylod at despammed dot com appears broke
So back to cmylod at bigfoot dot com

On Jan 20, 8:56*am, Colum Mylod wrote:
On Wed, 19 Jan 2011 21:24:55 +0000, Paul Corfield

wrote:
I assume you went White City - central line - Bank - dlr - London City
Airport? *No intermediate validations? *No OSIs? *No strange interchange
route at Bank Station?

Exactly as you describe (though the rat run interchange at Bank gets
more and more weird with the current works), but..

If you could confirm the route you took then it might provide a clue.

solar penguin guessed right - yesterday I logged in again to check,
and a forgotten £1.30 Bus.7 has appeared between top-up and White City
touch in. Dang! Obviously the online code has hardwired formulas that
parse the data incorrectly. I can claim some of these journeys, and
it's a treat to explain that the horror Entry and Balance numbers are
not the actual cost (room to fiddle..)

--
Old anti-spam address cmylod at despammed dot com appears broke
So back to cmylod at bigfoot dot com

£4.40 is the Off-Peak adult maximum Oyster fare for all stations in
zones 1-9 since 2 Jan 2011.

On Wed, Jan 19, 2011 at 03:28:35PM +0000, Walter Briscoe wrote:

The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

Aren't public bodies meant to have moved to 03 numbers instead of
premium rate 08 numbers? Any idea when TfL will do that?

--
David Cantrell | London Perl Mongers Deputy Chief Heretic

Fashion label: n: a liferaft for personalities
which lack intrinsic buoyancy

On Fri, 21 Jan 2011 11:20:48 +0000
David Cantrell wrote:
On Wed, Jan 19, 2011 at 03:28:35PM +0000, Walter Briscoe wrote:

The Oyster helpline 0845 330 9876 is open 8 - 8, each day.
I find there is rarely a queue at 0800 on Saturday or Sunday.
Otherwise, you often wait 10 minutes.

Aren't public bodies meant to have moved to 03 numbers instead of
premium rate 08 numbers? Any idea when TfL will do that?

*hollow laugh*

B2003