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Two Oyster pickups at one
I've got a mystery £6 "operational issue" credit, and a £5 top-up (so
that it activates online journey history) to pick up tomorrow. Will they both leap aboard in one swipe? And where is St Pancras (National Rail) - is that any of the KX/StP tube barriers, or only the ones at the western ticket hall? -- Roland Perry |
Two Oyster pickups at one
"Roland Perry" wrote in message
... I've got a mystery £6 "operational issue" credit, and a £5 top-up (so that it activates online journey history) to pick up tomorrow. Will they both leap aboard in one swipe? And where is St Pancras (National Rail) - is that any of the KX/StP tube barriers, or only the ones at the western ticket hall? That'll be one of the NR gatelines at St Pancras surely - which isn't much use as you'll probably arrive on, or leave on an EMT train? I suspect you might have to make a Thameslink journey from the low level station to pick up your credits. If I had a credit due I'd have a similar decision to make about Waterloo, because I always arrive on a through ticket from outside the zones, so I'd probably choose the Jubilee line. At KX/St P there seem to be three separate LU barrier lines, Met/Circle/H&C, Northern and Picc/Vic (they may have different names on printouts though). Then there are the two NR, one for Kings Cross and one for St Pancras. All 5 have OSIs with each other (and Euston). Paul S |
Two Oyster pickups at one
In message , at 17:59:03 on
Mon, 7 Feb 2011, Paul Scott remarked: "Roland Perry" wrote in message ... I've got a mystery £6 "operational issue" credit, and a £5 top-up (so that it activates online journey history) to pick up tomorrow. Will they both leap aboard in one swipe? And where is St Pancras (National Rail) - is that any of the KX/StP tube barriers, or only the ones at the western ticket hall? That'll be one of the NR gatelines at St Pancras surely - which isn't much use as you'll probably arrive on, or leave on an EMT train? I suspect you might have to make a Thameslink journey from the low level station to pick up your credits. I've been having second thoughts about selecting St Pancras - but it was the only entry for St Pancras and that's where I'll be. If the EMT platforms have Oyster, and I try "touching out" I wonder if that might work? Or would it produce an unresolved journey. sigh Why can't they just make pickup work from a ticket machine. If I had a credit due I'd have a similar decision to make about Waterloo, because I always arrive on a through ticket from outside the zones, so I'd probably choose the Jubilee line. At KX/St P there seem to be three separate LU barrier lines, Met/Circle/H&C, Northern and Picc/Vic (they may have different names on printouts though). Then there are the two NR, one for Kings Cross and one for St Pancras. All 5 have OSIs with each other (and Euston). So maybe I should have selected Kings Cross, and not St Pancras, then I might have got one of the tube barrier lines? -- Roland Perry |
Two Oyster pickups at one
"Roland Perry" wrote in message
... In message , at 17:59:03 on I've been having second thoughts about selecting St Pancras - but it was the only entry for St Pancras and that's where I'll be. If the EMT platforms have Oyster, and I try "touching out" I wonder if that might work? Or would it produce an unresolved journey. I expect it would definitely be seen as an un-started journey, yes. sigh Why can't they just make pickup work from a ticket machine. Seems too obvious, doesn't it. At KX/St P there seem to be three separate LU barrier lines, Met/Circle/H&C, Northern and Picc/Vic (they may have different names on printouts though). Then there are the two NR, one for Kings Cross and one for St Pancras. All 5 have OSIs with each other (and Euston). So maybe I should have selected Kings Cross, and not St Pancras, then I might have got one of the tube barrier lines? AIUI yes, you'd have probably seen the three choices, and probably Kings Cross [NR] next to them. Paul S |
Two Oyster pickups at one
In message , at 19:07:44 on
Mon, 7 Feb 2011, Paul Corfield remarked: On Mon, 7 Feb 2011 16:53:51 +0000, Roland Perry wrote: I've got a mystery £6 "operational issue" credit, and a £5 top-up (so that it activates online journey history) to pick up tomorrow. Will they both leap aboard in one swipe? No idea but I suspect it rather depends if they are both programmed for the same gateline. I did ask for the same gateline for both. And where is St Pancras (National Rail) - is that any of the KX/StP tube barriers, or only the ones at the western ticket hall? I would imagine that it is actually the Thameslink gateline in St Pancras itself. The LU Kings Cross ticket halls are (or were) Tube (the old one we all know and love), Western (over the Met / Circle lines) which is in St Pancras and Northern (the new one linked to St Pancras Int). which as you say feels a bit like it's in St Pancras, even if it's actually the KX side of the road. Oh and don't forget Pentonville Road. Indeed. Which reminds me of the Oyster validators that used to be at the end of the tunnel. I don't suppose you can pick things up from them? -- Roland Perry |
Two Oyster pickups at one
On Feb 7, 7:52*pm, Roland Perry wrote: In message , at 19:07:44 on Mon, 7 Feb 2011, Paul Corfield remarked: On Mon, 7 Feb 2011 16:53:51 +0000, Roland Perry wrote: I've got a mystery £6 "operational issue" credit, and a £5 top-up (so that it activates online journey history) to pick up tomorrow. Will they both leap aboard in one swipe? No idea but I suspect it rather depends if they are both programmed for the same gateline. I did ask for the same gateline for both. And where is St Pancras (National Rail) - is that any of the KX/StP tube barriers, or only the ones at the western ticket hall? I would imagine that it is actually the Thameslink gateline in St Pancras itself. I concur. (If you just wanted to pick them up rather than having to faff around getting the collection location changed, you could take the Thameslink from St P to Farringdon I spose, before changing onto the Underground.) The LU Kings Cross ticket halls are (or were) Tube (the old one we all know and love), Western (over the Met / Circle lines) which is in St Pancras Though the LU station is called "Kings Cross St Pancras". and Northern (the new one linked to St Pancras Int). which as you say feels a bit like it's in St Pancras, even if it's actually the KX side of the road. Oh and don't forget Pentonville Road. Indeed. Which reminds me of the Oyster validators that used to be at the end of the tunnel. I don't suppose you can pick things up from them? I rather doubt that they're still there (or if they are, that they're still operational) - their purpose was to provide a touch-in/out point for people coming from/ going to the now defunct Thameslink platforms. At other stations which just have standalone Oyster validators (as opposed to gates), they can be used as a collection point for Oyster 'products' - but collection is only ever possible as part of a journey, where they form the start or end point of said journey. (I dare say that collection can also be made at the pink 'interchange validators' at places such as H&I in the middle of journeys, but I haven't tested this and probably shouldn't mention it to avoid complicating the issue!) |
Two Oyster pickups at one
Roland Perry wrote on 07 February 2011 19:52:09 ...
In , at 19:07:44 on Mon, 7 Feb 2011, Paul remarked: On Mon, 7 Feb 2011 16:53:51 +0000, Roland wrote: I've got a mystery £6 "operational issue" credit, and a £5 top-up (so that it activates online journey history) to pick up tomorrow. Will they both leap aboard in one swipe? No idea but I suspect it rather depends if they are both programmed for the same gateline. I did ask for the same gateline for both. And where is St Pancras (National Rail) - is that any of the KX/StP tube barriers, or only the ones at the western ticket hall? I would imagine that it is actually the Thameslink gateline in St Pancras itself. The LU Kings Cross ticket halls are (or were) Tube (the old one we all know and love), Western (over the Met / Circle lines) which is in St Pancras and Northern (the new one linked to St Pancras Int). which as you say feels a bit like it's in St Pancras, even if it's actually the KX side of the road. That's not what he said; he just said it was *linked* to SPI, which I took to mean that it was in KX but linked to SPI. Since it's going to be directly under the new main entrance to King's Cross, I think your feeling will be short-lived. -- Richard J. (to email me, swap 'uk' and 'yon' in address) |
Two Oyster pickups at one
In message
, at 12:18:27 on Mon, 7 Feb 2011, Mizter T remarked: And where is St Pancras (National Rail) - is that any of the KX/StP tube barriers, or only the ones at the western ticket hall? I would imagine that it is actually the Thameslink gateline in St Pancras itself. I concur. (If you just wanted to pick them up rather than having to faff around getting the collection location changed, you could take the Thameslink from St P to Farringdon I spose, before changing onto the Underground.) What happens if I touch in, go through the barriers, u-turn and touch out; then touch in again at the tube station. Would the OSI logic deal with that OK? It's the kind of thing one might do if you found all the Thameslink trains were cancelled because of the wrong kind of knitting, only once you've reached the platform. -- Roland Perry |
Two Oyster pickups at one
In message , at 20:46:54 on Mon, 7
Feb 2011, Richard J. remarked: and Northern (the new one linked to St Pancras Int). which as you say feels a bit like it's in St Pancras, even if it's actually the KX side of the road. That's not what he said; he just said it was *linked* to SPI, which I took to mean that it was in KX but linked to SPI. Since it's going to be directly under the new main entrance to King's Cross, I think your feeling will be short-lived. You will always be able to get there from St Pancras without even seeing the main building of Kings Cross. If you use the northern most escalators by the Kent Lines escalators, then it "feels" very much like an underground ticket office *for* St Pancras. Which reminds me, do the Kent platforms have Oyster (for trips to/from Stratford perhaps). -- Roland Perry |
Two Oyster pickups at one
In message , at 21:37:37 on
Mon, 7 Feb 2011, Paul Corfield remarked: The LU Kings Cross ticket halls are (or were) Tube (the old one we all know and love), Western (over the Met / Circle lines) which is in St Pancras Oh dear. Why do I reply to Roland Perry? It is not in St Pancras. It is underneath the front undercroft. The boundary to St Pancras is very clearly where the arches and very large doors are - at the western end of the Western ticket hall.. I spend too much of my life having to look at lease plans of tube stations showing property boundaries so I tend to know what I am referring to. I do have to object to this somewhat, as the western ticket hall is much more within the rectangular footprint of St Pancras (which I would also think the general public understood to go all the way to the main road) than it is anywhere near Kings Cross. The northern ticket hall will be within the KX footprint once it's all finished, there's no doubt about that. -- Roland Perry |
Two Oyster pickups at one
On Feb 7, 9:37*pm, Paul Corfield wrote: On Mon, 7 Feb 2011 19:52:09 +0000, Roland Perry wrote: In message , at 19:07:44 on Mon, 7 Feb 2011, Paul Corfield remarked: On Mon, 7 Feb 2011 16:53:51 +0000, Roland Perry wrote: I've got a mystery £6 "operational issue" credit, and a £5 top-up (so that it activates online journey history) to pick up tomorrow. Will they both leap aboard in one swipe? No idea but I suspect it rather depends if they are both programmed for the same gateline. I did ask for the same gateline for both. And where is St Pancras (National Rail) - is that any of the KX/StP tube barriers, or only the ones at the western ticket hall? I would imagine that it is actually the Thameslink gateline in St Pancras itself. The LU Kings Cross ticket halls are (or were) Tube (the old one we all know and love), Western (over the Met / Circle lines) which is in St Pancras Oh dear. Why do I reply to Roland Perry? *It is not in St Pancras. It is underneath the front undercroft. The boundary to St Pancras is very clearly where the arches and very large doors are - at the western end of the Western ticket hall.. I spend too much of my life having to look at lease plans of tube stations showing property boundaries so I tend to know what I am referring to. and Northern (the new one linked to St Pancras Int). which as you say feels a bit like it's in St Pancras, even if it's actually the KX side of the road. No I didn't. It is connected via escalators and a long corridor - as you know better than most of us. Oh and don't forget Pentonville Road. Indeed. Which reminds me of the Oyster validators that used to be at the end of the tunnel. I don't suppose you can pick things up from them? There are no validators. They've gone. I deliberately checked the last time I used the Pentonville Rd entrance and link tunnel. Thanks for confirmation of that - they're raison d'être no longer exists so it makes sense. Out of curiosity, any idea how well patronised the Pentonville Rd exit is these days since Thameslink went? I can see it is used of course, just wondering how well used it is overall (the publicly available entry/exit metrics just agglomorates all together) - though I guess it acts as a rather useful pressure valve for the station complex at busy times so isn't likely to be at threat of closure (perhaps I should keep quiet lest I give certain people ideas!). And a side question - in LU internal terminology do you use the term 'exit', 'entrance' or something else - or does it just vary depending on the context and what colour the sky is that day? |
Two Oyster pickups at one
On Feb 7, 10:53*pm, Roland Perry wrote: In message , at 21:37:37 on Mon, 7 Feb 2011, Paul Corfield remarked: The LU Kings Cross ticket halls are (or were) Tube (the old one we all know and love), Western (over the Met / Circle lines) which is in St Pancras Oh dear. Why do I reply to Roland Perry? *It is not in St Pancras. It is underneath the front undercroft. The boundary to St Pancras is very clearly where the arches and very large doors are - at the western end of the Western ticket hall.. I spend too much of my life having to look at lease plans of tube stations showing property boundaries so I tend to know what I am referring to. I do have to object to this somewhat, as the western ticket hall is much more within the rectangular footprint of St Pancras (which I would also think the general public understood to go all the way to the main road) than it is anywhere near Kings Cross. The northern ticket hall will be within the KX footprint once it's all finished, there's no doubt about that. I'd agree with the broad notion that the Western (SSL, Met/Circle) ticket hall is kinda in/under St Pancras station, situated as it is in the old undercroft, but that doesn't mean the Underground station is named simply 'St Pancras'. I note your pick-up location is "St Pancras (National Rail)" - where 'National Rail' is specified in the name of the location, then that means it's the NR gateline as opposed to the LU one. |
Two Oyster pickups at one
On 07/02/2011 18:54, Paul Scott wrote:
AIUI yes, you'd have probably seen the three choices, and probably Kings Cross [NR] next to them. Having opted to pick up a top-up from Kings Cross recently, there's now just one entry which apparently covers Kings Cross (Suburban), and all three of the LU gatelines, and presumably the new gateline in the main trainshed. Presumably the St Pancras entry covers the FCC, EMT and SET gatelines. Cheers, Barry |
Two Oyster pickups at one
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Two Oyster pickups at one
On Feb 7, 10:45 pm, Roland Perry wrote: In message , at 12:18:27 on Mon, 7 Feb 2011, Mizter T remarked: And where is St Pancras (National Rail) - is that any of the KX/StP tube barriers, or only the ones at the western ticket hall? I would imagine that it is actually the Thameslink gateline in St Pancras itself. I concur. (If you just wanted to pick them up rather than having to faff around getting the collection location changed, you could take the Thameslink from St P to Farringdon I spose, before changing onto the Underground.) What happens if I touch in, go through the barriers, u-turn and touch out; then touch in again at the tube station. Would the OSI logic deal with that OK? It's the kind of thing one might do if you found all the Thameslink trains were cancelled because of the wrong kind of knitting, only once you've reached the platform. Interesting idea - yes, I reckon that might well work, I couldn't be sure though. (Fancy being a guinea pig?) Recent-ish discussion here demonstrated to me that I haven't really got my head round how entry followed by exit at the same station is dealt with (I think it depends on a number of factors, however it's something I need to revisit at some point - well, I don't "need to", shall I say instead that I'd be curious to do so!). |
Two Oyster pickups at one
On Feb 8, 12:25*am, wrote: In article , (Mizter T) wrote: [snip] I'd agree with the broad notion that the Western (SSL, Met/Circle) ticket hall is kinda in/under St Pancras station, situated as it is in the old undercroft, but that doesn't mean the Underground station is named simply 'St Pancras'. I note your pick-up location is "St Pancras (National Rail)" - where 'National Rail' is specified in the name of the location, then that means it's the NR gateline as opposed to the LU one. I don't think the different LUL gatelines are distinguished for the purpose of picking up credit. When I had to pick up some credit at the Cross recently they told me it didn't matter where I entered the tube. I have a feeling that in the end I exited there rather than entering but still got my credit. If you'd read my post you'd see that I was *not* referring to different LUL gatelines, but to the distinction between the LUL gatelines at KXSP and the NR gateline at St Pancras (same goes for the NR gatelines at Kings Cross for that matter). In other words, if you're collecting a top-up/ refund/ whatever from KXSP LUL, then it won't be available for collection at St Pancras NR (i.e. the Thameslink gateline) or King's Cross NR (i.e. any of the gatelines leading to the NR platforms at King's Cross). [Found my email now} *Date:* Tue, 7 Dec 2010 I ve processed a refund of 0.45 for you at Kings Cross underground station, it will load at any underground entrance you use there, from 30 November-7 December. Just touch in and make a journey as normal; the money will automatically go onto your card as you make a journey and pass through the ticket-gates. I realised today that I didn't enter the tube at King's Cross last night as expected. The disrupted East Coast timetables led to a later arrival and I decided to use my bus pass to get to Putney rather than the tube. However, I was pleased to find that the credit seemed, somewhat to my relief, to be applied to my Oyster card when I exited at King's Cross St Pancras this afternoon. Eh? All that happened on that occasion is that you picked up the refund at KXSP LUL when you exited there (on & Dec) - perhaps the email from Oyster customer services isn't crystal clear but collecting Oyster top- ups/ refunds/ whatever can be done either when entering or when exiting a station (i.e. either when starting or ending a journey). Can't help but feel you've rather missed the pertinent points being discussed here Colin! |
Two Oyster pickups at one
On Feb 7, 10:47*pm, Roland Perry wrote: In message , at 20:46:54 on Mon, 7 Feb 2011, Richard J. remarked: and Northern (the new one linked to St Pancras Int). which as you say feels a bit like it's in St Pancras, even if it's actually the KX side of the road. That's not what he said; he just said it was *linked* to SPI, which I took to mean that it was in KX but linked to SPI. Since it's going to be directly under the new main entrance to King's Cross, I think your feeling will be short-lived. You will always be able to get there from St Pancras without even seeing the main building of Kings Cross. If you use the northern most escalators by the Kent Lines escalators, then it "feels" very much like an underground ticket office *for* St Pancras. Which reminds me, do the Kent platforms have Oyster (for trips to/from Stratford perhaps). No. Oyster PAYG is not valid for travel on Southeastern Highspeed whatsoever, nor do Travelcards have any validity on SE Highspeed either (to be crystal clear, this exclusion applies within the London zones too - SE Highspeed is a little bit like Heathrow Express in that respect, in that it sits outside the zonal ticketing system). I suppose one could envisage some sort of premium fare arrangement for Oyster PAYG users between St P and Stratford, but such a thing might be more hassle than its worth - however well the premium fare element might be flagged up, people wouldn't pay heed to such warnings and would just assume that it was charged as per a normal NR or LU journey. (I spose one could argue it should be - the danger is that it'd get deluged by short hop pax.) |
Two Oyster pickups at one
In message
, at 15:30:08 on Mon, 7 Feb 2011, Mizter T remarked: I note your pick-up location is "St Pancras (National Rail)" - where 'National Rail' is specified in the name of the location, then that means it's the NR gateline as opposed to the LU one. I note that there's probably only Oyster capability at one of the four stations comprising the St Pancras complex (FCC, not EMT, SET or Eurostar), so maybe they could change that to "St Pancras Low Level (National Rail)" and add a "St Pancras (Underground") being a synonym for the three LUL gatelines shared with Kings Cross. Meanwhile, I'll try the FCC in/out trick and see what happens; I'd have to call the helpline anyway (to get the money transferred to a different gateline) so I can use that call to sort out any anomaly; and it'll be a good bit of research too! -- Roland Perry |
Two Oyster pickups at one
Here's another wrinkle, by email overnight they said:
"touch your Oyster card on a yellow reader at the location shown above as you start a journey." Which makes a choice of station even more complex (if they mean it). I can't predict in advance what station I'm going to be using to travel home *from* (in central London), even though I'm fairly sure which station I'm heading *to*[1]. It depends what pub we go to after the meeting etc. So it has to be St Pancras (or if I was wider awake when answering "what station am I changing to the tube at") Kings Cross. [1] Barring disruption of various kinds. My most recent tube journey was frustrated because the station I wanted to travel from, was closed due to broken lifts. -- Roland Perry |
Two Oyster pickups at one
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Two Oyster pickups at one
"Roland Perry" wrote: Here's another wrinkle, by email overnight they said: "touch your Oyster card on a yellow reader at the location shown above as you start a journey." Which makes a choice of station even more complex (if they mean it). I can't predict in advance what station I'm going to be using to travel home *from* (in central London), even though I'm fairly sure which station I'm heading *to*[1]. It depends what pub we go to after the meeting etc. So it has to be St Pancras (or if I was wider awake when answering "what station am I changing to the tube at") Kings Cross. I am 99% certain that's just badly worded and shouldn't be taken at literal face value - Oyster 'products' can be collected either when starting or finishing a journey, i.e. when touching-in *or* touching-out. |
Two Oyster pickups at one
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Two Oyster pickups at one
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Two Oyster pickups at one
"Roland Perry" wrote: In message , at 15:30:08 on Mon, 7 Feb 2011, Mizter T remarked: I note your pick-up location is "St Pancras (National Rail)" - where 'National Rail' is specified in the name of the location, then that means it's the NR gateline as opposed to the LU one. I note that there's probably only Oyster capability at one of the four stations comprising the St Pancras complex (FCC, not EMT, SET or Eurostar), so maybe they could change that to "St Pancras Low Level (National Rail)" and add a "St Pancras (Underground") being a synonym for the three LUL gatelines shared with Kings Cross. I agree that something like that would be helpful. FWIW I've just had a quick look at the list of locations on Oyster online and found that "King's Cross St Pancras" isn't even listed as such, instead there's an entry for "King's Cross [London Underground / National Rail]", which I assume is a combined location comprising of KXSP LU station and also the NR gatelines at King's Cross. That's interesting because at nearly every other termini station the LU and NR stations are listed as separate locations, apart from Waterloo which like KX appears as "Waterloo [London Underground / National Rail]". Victoria meanwhile uniquely has separate locations listed for NR platforms 1-8 and NR platforms 9-19 as well as LU. Meanwhile, I'll try the FCC in/out trick and see what happens; I'd have to call the helpline anyway (to get the money transferred to a different gateline) so I can use that call to sort out any anomaly; and it'll be a good bit of research too! I'm fairly confident it'll actually work - though we shall see! |
Two Oyster pickups at one
In message , at 05:20:29
on Tue, 8 Feb 2011, remarked: I'd email LUL first in any case. Do you have a suitable address, I've just got which it says is unmonitored. -- Roland Perry |
Two Oyster pickups at one
In message , at 07:39:30 on Tue, 8 Feb
2011, Roland Perry remarked: Meanwhile, I'll try the FCC in/out trick and see what happens The chap manning the FCC barriers was convinced I'd be charged for the In/Out *plus* a subsequent tube trip. But I tried it anyway. Without looking at my online record, I think it docked me £4.20 for the In/Out, then a credit of £2.50 when I touched out at the other end of the LUL Z1 journey - so a total cost of £1.70 -- Roland Perry |
Two Oyster pickups at one
In article ,
(Mizter T) wrote: wrote: In article , (Mizter T) wrote: On Feb 8, 12:25 am, wrote: [snip] I don't think the different LUL gatelines are distinguished for the purpose of picking up credit. When I had to pick up some credit at the Cross recently they told me it didn't matter where I entered the tube. I have a feeling that in the end I exited there rather than entering but still got my credit. If you'd read my post you'd see that I was *not* referring to different LUL gatelines, but to the distinction between the LUL gatelines at KXSP and the NR gateline at St Pancras (same goes for the NR gatelines at Kings Cross for that matter). In other words, if you're collecting a top-up/ refund/ whatever from KXSP LUL, then it won't be available for collection at St Pancras NR (i.e. the Thameslink gateline) or King's Cross NR (i.e. any of the gatelines leading to the NR platforms at King's Cross). [Found my email now} *Date:* Tue, 7 Dec 2010 I ve processed a refund of 0.45 for you at Kings Cross underground station, it will load at any underground entrance you use there, from 30 November-7 December. Just touch in and make a journey as normal; the money will automatically go onto your card as you make a journey and pass through the ticket-gates. I realised today that I didn't enter the tube at King's Cross last night as expected. The disrupted East Coast timetables led to a later arrival and I decided to use my bus pass to get to Putney rather than the tube. However, I was pleased to find that the credit seemed, somewhat to my relief, to be applied to my Oyster card when I exited at King's Cross StPancras this afternoon. Eh? All that happened on that occasion is that you picked up the refund at KXSP LUL when you exited there (on & Dec) - perhaps the email from Oyster customer services isn't crystal clear but collecting Oyster top-ups/ refunds/ whatever can be done either when entering or when exiting a station (i.e. either when starting or ending a journey). Can't help but feel you've rather missed the pertinent points being discussed here Colin! I wasn't using Oyster on NR of course and neither is Roland. I have to admit being somewhat puzzled that LUL should offer pickup at an NR gateline. I rather assumed they meant one of theirs. If you read Roland's post that started this thread, he very clearly implies that his chosen pick-up location is "St Pancras (National Rail)". Reading the rest of the thread it's fairly clear he didn't really want to pick it up from the NR gateline but rather an LU one - so the selected location of "St Pancras (National Rail)" isn't really the location he wanted, but was instead the result of a little understandable confusion (which we discuss on this thread) - but regardless of any such confusion, "St Pancras (National Rail)" refers to the NR Thameslink gateline at St Pancras (and wishing otherwise doesn't change that fact!). Also, it's not really LUL that's offering pick-up from an NR gateline, it's Oyster customer services (aka the helpline) - and Oyster CS deal with (or fail to deal with!) *all* customer service issues concerning Oyster regardless of mode of travel, so if you encounter an issue making a journey on NR whilst using Oyster PAYG then your contact point for this is Oyster CS. (The fact that Oyster CS is part of LUL is irrelevant.) All I can say is that I'm surprised. I can only speak from my own experience of dealing with them by email. They were most helpful, especially when I said I wasn't expecting to pass any gateline within the period they first offered. Sorry for being sharp earlier, though I think we're still on different pages it seems! No problem. -- Colin Rosenstiel |
Two Oyster pickups at one
In article , (Roland
Perry) wrote: In message , at 05:20:29 on Tue, 8 Feb 2011, remarked: I'd email LUL first in any case. Do you have a suitable address, I've just got which it says is unmonitored. My emails were to and from . -- Colin Rosenstiel |
Two Oyster pickups at one
In message , at 16:13:21
on Tue, 8 Feb 2011, remarked: I'd email LUL first in any case. Do you have a suitable address, I've just got which it says is unmonitored. My emails were to and from Thanks. It looks like I don't need it though fingers crossed. -- Roland Perry |
Two Oyster pickups at one
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Two Oyster pickups at one
In message , at 18:44:44
on Tue, 8 Feb 2011, remarked: Meanwhile, I'll try the FCC in/out trick and see what happens The chap manning the FCC barriers was convinced I'd be charged for the In/Out *plus* a subsequent tube trip. But I tried it anyway. Without looking at my online record, I think it docked me £4.20 for the In/Out, then a credit of £2.50 when I touched out at the other end of the LUL Z1 journey - so a total cost of £1.70 Huh? The Zone 1 Oyster fare is £1.90 now. It could have been £4.40 (then £2.50 credit). The numbers only flash up for an instant. Of course it takes 48hrs for them to crawl onto the online history, so I can't check it right away. Where on this mind-bogglingly complex table should I be looking for what FCC might have charged for the touch-in/touch out? http://www.tfl.gov.uk/tickets/14414.aspx -- Roland Perry |
Two Oyster pickups at one
In message , at 08:00:27 on Wed, 9 Feb
2011, Roland Perry remarked: Meanwhile, I'll try the FCC in/out trick and see what happens The chap manning the FCC barriers was convinced I'd be charged for the In/Out *plus* a subsequent tube trip. But I tried it anyway. Without looking at my online record, I think it docked me £4.20 for the In/Out, then a credit of £2.50 when I touched out at the other end of the LUL Z1 journey - so a total cost of £1.70 Huh? The Zone 1 Oyster fare is £1.90 now. It could have been £4.40 (then £2.50 credit). The numbers only flash up for an instant. Of course it takes 48hrs for them to crawl onto the online history, so I can't check it right away. Here we are (read from bottom up): 13:57 St James's Park Exit £2.50 13:36 Kings Cross [London Underground / National Rail] Entry £0.00 13:33 St Pancras International [National Rail] Exit £0.00 13:33 St Pancras International [National Rail] Entry - £4.40 13:33 St Pancras International [National Rail] Top-up £5.00 13:33 St Pancras International [National Rail] Top-up £6.00 Interesting (and misleading) that my £6 refund appears as a "top-up". I wonder if it would have qualified as an "online initiated top-up" for the purposes of triggering (validating turning on) online journey history. Or do they want a charge against a credit card to make sure they "know who you are". Where on this mind-bogglingly complex table should I be looking for what FCC might have charged for the touch-in/touch out? http://www.tfl.gov.uk/tickets/14414.aspx Z1-6 off-peak single. -- Roland Perry |
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