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Elderly lady has suspected stroke and is locked in a store room byStation Manager
Suspect a stroke? Act FAST call 999. Stroke is a Medical Emergency
Face - Arm - Speech - Test = paramedics NOW!! This has been drilled into me from 1st Aid. However it seems that TfL haven't trained its staff in FAST. Last night I was on the Circle Line at Paddington on platform 2. Suddenly an elderly lady gets off my train and then kind of faints and asks to sit down. We find the nearest barrier railings - getting her to a seat is not an option. She is accompanied by her equally elderly husband. They appear to be American tourists. She could hardly speak. Bad signs. Everyone else walks by as usual. I went to the Underground gateline to request assistance. One of the staff ambles back to the platform with me - not really with any sense of urgency. We reach the lady, and he then disappears to get the Station Manager. Eventually the latter turns up and asks if she wants any water, but that they don't actually have any nearby. He dithers - obviously not really knowing or trained what to do. It is obvious that none of the staff there have been trained in FAST. After about 5 minutes - and seeing that she is becoming stressed and on the point of fainting again - with trains and arriving and departing - the SM suggests that she waits in a store room. He and her husband then help her to limp to the room in an alcove. The SM unlocks the door and inside is a high table for her to sit on (no chairs?). No aircon - no fresh air. I suggest that paramedics be called. He ignores me - with the arrogance of "he's in charge." He then goes inside with her and her husband and locks the door!! I waited outside because I was not happy with his treatment of her. After a further 5 minutes he comes out and I said to him either you call the paramedics or I do. He told me to mind my own business. It was quite obvious that he had no training in medical emergencies especially FAST. God help Paddington if ever there is a real emergency. But this was a potential one. He went back inside the room, and locked the door again. This was not good because one of the things anyone feeling faint needs is fresh air - not stale air in a claustrophobic storage room. Since it was obvious the SM had no medical training in FAST I called 999. A paramedic arrived within 5 minutes. It was as well I waited on the platform for him, because he would never have found the storage room by himself. He went in, and presumably she was treated for whatever. I hope she is OK. But the attitude of the Station Manager was appalling. It seems that TfL staff are not trained in FAST, and staff do not have access to water for passengers taken ill. They also seem reluctant to call the paramedics. Quite appalling. I then called heA(at the entrance). Elderly Lady Faints and is then locked in a Store Room by Station Manager Absolutely disgraceful uncaring treatment by station staff incl. the station duty manager. Paddington Underground - Platform 2 - Circle Line - 8.00pm Elderly lady - an Amercian tourist tourist almost collapses on the platform. Two other tourists get her to sit down. Station staff summonsed. They take their time Station manager puts her in a srorage room to sit on a high table, and then closes the door and locks it. Called 999 for medics. |
Elderly lady has suspected stroke and is locked in a store roomby Station Manager
On Jun 15, 10:29*am, CJB wrote:
Suspect a stroke? Act FAST call 999. Stroke is a Medical Emergency Face - Arm - Speech - Test = paramedics NOW!! This has been drilled into me from 1st Aid. However it seems that TfL haven't trained its staff in FAST. Last night I was on the Circle Line at Paddington on platform 2. Suddenly an elderly lady gets off my train and then kind of faints and asks to sit down. We find the nearest barrier railings - getting her to a seat is not an option. She is accompanied by her equally elderly husband. They appear to be American tourists. She could hardly speak. Bad signs. Everyone else walks by as usual. I went to the Underground gateline to request assistance. One of the staff ambles back to the platform with me - not really with any sense of urgency. We reach the lady, and he then disappears to get the Station Manager. Eventually the latter turns up and asks if she wants any water, but that they don't actually have any nearby. He dithers - obviously not really knowing or trained what to do. It is obvious that none of the staff there have been trained in FAST. After about 5 minutes - and seeing that she is becoming stressed and on the point of fainting again - with trains and arriving and departing - the SM suggests that she waits in a store room. He and her husband then help her to limp to the room in an alcove. The SM unlocks the door and inside is a high table for her to sit on (no chairs?). No aircon - no fresh air. I suggest that paramedics be called. He ignores me - with the arrogance of "he's in charge." He then goes inside with her and her husband and locks the door!! I waited outside because I was not happy with his treatment of her. After a further 5 minutes he comes out and I said to him either you call the paramedics or I do. He told me to mind my own business. It was quite obvious that he had no training in medical emergencies especially FAST. God help Paddington if ever there is a real emergency. But this was a potential one. He went back inside the room, and locked the door again. This was not good because one of the things anyone feeling faint needs is fresh air - not stale air in a claustrophobic storage room. Since it was obvious the SM had no medical training in FAST I called 999. A paramedic arrived within 5 minutes. It was as well I waited on the platform for him, because he would never have found the storage room by himself. He went in, and presumably she was treated for whatever. I hope she is OK. But the attitude of the Station Manager was appalling. It seems that TfL staff are not trained in FAST, and staff do not have access to water for passengers taken ill. They also seem reluctant to call the paramedics. Quite appalling. I then called heA(at the entrance). Elderly Lady Faints and is then locked in a Store Room by Station Manager Absolutely disgraceful uncaring treatment by station staff incl. the station duty manager. Paddington Underground - Platform 2 - Circle Line - 8.00pm Elderly lady - an Amercian tourist tourist almost collapses on the platform. Two other tourists get her to sit down. Station staff summonsed. They take their time Station manager puts her in a srorage room to sit on a high table, and then closes the door and locks it. Called 999 for medics. This is not acceptable, especially after the inquest to the 7th July attacks. If staff cannot cope with an incident of this nature, what are they going to do if there is a repeat of 7/7, or during the Olympics? Do you plan to take this up with LUL? I think it would be worth doing so. |
Elderly lady has suspected stroke and is locked in a store roomby Station Manager
On Jun 15, 10:42*am, Paul wrote:
On Jun 15, 10:29*am, CJB wrote: Suspect a stroke? Act FAST call 999. Stroke is a Medical Emergency Face - Arm - Speech - Test = paramedics NOW!! This has been drilled into me from 1st Aid. However it seems that TfL haven't trained its staff in FAST. Last night I was on the Circle Line at Paddington on platform 2. Suddenly an elderly lady gets off my train and then kind of faints and asks to sit down. We find the nearest barrier railings - getting her to a seat is not an option. She is accompanied by her equally elderly husband. They appear to be American tourists. She could hardly speak. Bad signs. Everyone else walks by as usual. I went to the Underground gateline to request assistance. One of the staff ambles back to the platform with me - not really with any sense of urgency. We reach the lady, and he then disappears to get the Station Manager. Eventually the latter turns up and asks if she wants any water, but that they don't actually have any nearby. He dithers - obviously not really knowing or trained what to do. It is obvious that none of the staff there have been trained in FAST. After about 5 minutes - and seeing that she is becoming stressed and on the point of fainting again - with trains and arriving and departing - the SM suggests that she waits in a store room. He and her husband then help her to limp to the room in an alcove. The SM unlocks the door and inside is a high table for her to sit on (no chairs?). No aircon - no fresh air. I suggest that paramedics be called. He ignores me - with the arrogance of "he's in charge." He then goes inside with her and her husband and locks the door!! I waited outside because I was not happy with his treatment of her. After a further 5 minutes he comes out and I said to him either you call the paramedics or I do. He told me to mind my own business. It was quite obvious that he had no training in medical emergencies especially FAST. God help Paddington if ever there is a real emergency. But this was a potential one. He went back inside the room, and locked the door again. This was not good because one of the things anyone feeling faint needs is fresh air - not stale air in a claustrophobic storage room. Since it was obvious the SM had no medical training in FAST I called 999. A paramedic arrived within 5 minutes. It was as well I waited on the platform for him, because he would never have found the storage room by himself. He went in, and presumably she was treated for whatever. I hope she is OK. But the attitude of the Station Manager was appalling. It seems that TfL staff are not trained in FAST, and staff do not have access to water for passengers taken ill. They also seem reluctant to call the paramedics. Quite appalling. I then called heA(at the entrance). Elderly Lady Faints and is then locked in a Store Room by Station Manager Absolutely disgraceful uncaring treatment by station staff incl. the station duty manager. Paddington Underground - Platform 2 - Circle Line - 8.00pm Elderly lady - an Amercian tourist tourist almost collapses on the platform. Two other tourists get her to sit down. Station staff summonsed. They take their time Station manager puts her in a srorage room to sit on a high table, and then closes the door and locks it. Called 999 for medics. This is not acceptable, especially after the inquest to the 7th July attacks. *If staff cannot cope with an incident of this nature, what are they going to do if there is a repeat of 7/7, or during the Olympics? Do you plan to take this up with LUL? I think it would be worth doing so. I'd call the tabloid press. Be careful though, Bob Crow might also call a strike ballot as hisstaff are being victimised. Neill |
Elderly lady has suspected stroke and is locked in a store roomby Station Manager
On Jun 15, 10:42*am, Paul wrote:
On Jun 15, 10:29*am, CJB wrote: Suspect a stroke? Act FAST call 999. Stroke is a Medical Emergency Face - Arm - Speech - Test = paramedics NOW!! This has been drilled into me from 1st Aid. However it seems that TfL haven't trained its staff in FAST. Last night I was on the Circle Line at Paddington on platform 2. Suddenly an elderly lady gets off my train and then kind of faints and asks to sit down. We find the nearest barrier railings - getting her to a seat is not an option. She is accompanied by her equally elderly husband. They appear to be American tourists. She could hardly speak. Bad signs. Everyone else walks by as usual. I went to the Underground gateline to request assistance. One of the staff ambles back to the platform with me - not really with any sense of urgency. We reach the lady, and he then disappears to get the Station Manager. Eventually the latter turns up and asks if she wants any water, but that they don't actually have any nearby. He dithers - obviously not really knowing or trained what to do. It is obvious that none of the staff there have been trained in FAST. After about 5 minutes - and seeing that she is becoming stressed and on the point of fainting again - with trains and arriving and departing - the SM suggests that she waits in a store room. He and her husband then help her to limp to the room in an alcove. The SM unlocks the door and inside is a high table for her to sit on (no chairs?). No aircon - no fresh air. I suggest that paramedics be called. He ignores me - with the arrogance of "he's in charge." He then goes inside with her and her husband and locks the door!! I waited outside because I was not happy with his treatment of her. After a further 5 minutes he comes out and I said to him either you call the paramedics or I do. He told me to mind my own business. It was quite obvious that he had no training in medical emergencies especially FAST. God help Paddington if ever there is a real emergency. But this was a potential one. He went back inside the room, and locked the door again. This was not good because one of the things anyone feeling faint needs is fresh air - not stale air in a claustrophobic storage room. Since it was obvious the SM had no medical training in FAST I called 999. A paramedic arrived within 5 minutes. It was as well I waited on the platform for him, because he would never have found the storage room by himself. He went in, and presumably she was treated for whatever. I hope she is OK. But the attitude of the Station Manager was appalling. It seems that TfL staff are not trained in FAST, and staff do not have access to water for passengers taken ill. They also seem reluctant to call the paramedics. Quite appalling. I then called heA(at the entrance). Elderly Lady Faints and is then locked in a Store Room by Station Manager Absolutely disgraceful uncaring treatment by station staff incl. the station duty manager. Paddington Underground - Platform 2 - Circle Line - 8.00pm Elderly lady - an Amercian tourist tourist almost collapses on the platform. Two other tourists get her to sit down. Station staff summonsed. They take their time Station manager puts her in a srorage room to sit on a high table, and then closes the door and locks it. Called 999 for medics. This is not acceptable, especially after the inquest to the 7th July attacks. *If staff cannot cope with an incident of this nature, what are they going to do if there is a repeat of 7/7, or during the Olympics? Do you plan to take this up with LUL? I think it would be worth doing so. Ignoring the misposted bits at the end (sorry about that). Yes I have made a formal complaint to TfL; also I've written to the Evening Standard - as I said God help us if there is a real emergency - certainly the staff at Paddington are simply not prepared nor apparently trained for medical emergencies; and I've emailed the Stroke Association. |
Elderly lady has suspected stroke and is locked in a store roomby Station Manager
On Jun 15, 10:55*am, CJB wrote:
On Jun 15, 10:42*am, Paul wrote: On Jun 15, 10:29*am, CJB wrote: Suspect a stroke? Act FAST call 999. Stroke is a Medical Emergency Face - Arm - Speech - Test = paramedics NOW!! This has been drilled into me from 1st Aid. However it seems that TfL haven't trained its staff in FAST. Last night I was on the Circle Line at Paddington on platform 2. Suddenly an elderly lady gets off my train and then kind of faints and asks to sit down. We find the nearest barrier railings - getting her to a seat is not an option. She is accompanied by her equally elderly husband. They appear to be American tourists. She could hardly speak. Bad signs. Everyone else walks by as usual. I went to the Underground gateline to request assistance. One of the staff ambles back to the platform with me - not really with any sense of urgency. We reach the lady, and he then disappears to get the Station Manager. Eventually the latter turns up and asks if she wants any water, but that they don't actually have any nearby. He dithers - obviously not really knowing or trained what to do. It is obvious that none of the staff there have been trained in FAST. After about 5 minutes - and seeing that she is becoming stressed and on the point of fainting again - with trains and arriving and departing - the SM suggests that she waits in a store room. He and her husband then help her to limp to the room in an alcove. The SM unlocks the door and inside is a high table for her to sit on (no chairs?). No aircon - no fresh air. I suggest that paramedics be called. He ignores me - with the arrogance of "he's in charge." He then goes inside with her and her husband and locks the door!! I waited outside because I was not happy with his treatment of her. After a further 5 minutes he comes out and I said to him either you call the paramedics or I do. He told me to mind my own business. It was quite obvious that he had no training in medical emergencies especially FAST. God help Paddington if ever there is a real emergency. But this was a potential one. He went back inside the room, and locked the door again. This was not good because one of the things anyone feeling faint needs is fresh air - not stale air in a claustrophobic storage room. Since it was obvious the SM had no medical training in FAST I called 999. A paramedic arrived within 5 minutes. It was as well I waited on the platform for him, because he would never have found the storage room by himself. He went in, and presumably she was treated for whatever. I hope she is OK. But the attitude of the Station Manager was appalling. It seems that TfL staff are not trained in FAST, and staff do not have access to water for passengers taken ill. They also seem reluctant to call the paramedics. Quite appalling. I then called heA(at the entrance). Elderly Lady Faints and is then locked in a Store Room by Station Manager Absolutely disgraceful uncaring treatment by station staff incl. the station duty manager. Paddington Underground - Platform 2 - Circle Line - 8.00pm Elderly lady - an Amercian tourist tourist almost collapses on the platform. Two other tourists get her to sit down. Station staff summonsed. They take their time Station manager puts her in a srorage room to sit on a high table, and then closes the door and locks it. Called 999 for medics. This is not acceptable, especially after the inquest to the 7th July attacks. *If staff cannot cope with an incident of this nature, what are they going to do if there is a repeat of 7/7, or during the Olympics? Do you plan to take this up with LUL? I think it would be worth doing so. Ignoring the misposted bits at the end (sorry about that). Yes I have made a formal complaint to TfL; also I've written to the Evening Standard - as I said God help us if there is a real emergency - certainly the staff at Paddington are simply not prepared nor apparently trained for medical emergencies; and I've emailed the Stroke Association. It may also be worth sending a letter to the London Ambulance service, stating your concerns and requesting that if they agree with them they should contact TfL themselves. (Obviously they can't disclose to you the outcome, but they can check with their paramedic whether he agrees with your assessment) |
Elderly lady has suspected stroke and is locked in a store room by Station Manager
Ignoring the misposted bits at the end (sorry about that).
Yes I have made a formal complaint to TfL; also I've written to the Evening Standard - as I said God help us if there is a real emergency - certainly the staff at Paddington are simply not prepared nor apparently trained for medical emergencies; and I've emailed the Stroke Association. It may also be worth sending a letter to the London Ambulance service, stating your concerns and requesting that if they agree with them they should contact TfL themselves. (Obviously they can't disclose to you the outcome, but they can check with their paramedic whether he agrees with your assessment) Well done to the OP for doing something re this casualty, and I'd do just the same thing in similar circumstances. I cannot think anyone would criticise anyone for doing the same. It would be a good idea to take this further and try to get the ambulance service to talk to the railway re training their staff 'else another day and same circumstances;(.. Why didn't the station staff just call an ambulance anyway?, after all there're the ones to handle this and its puts the station management and staff in the clear anyway?.. How very odd;?... -- Tony Sayer |
Elderly lady has suspected stroke and is locked in a store roomby Station Manager
On Jun 15, 10:52*am, Neill wrote:
. . . . . Bob Crow might also call a strike ballot as hisstaff are being victimised. Neill Be careful. Some of his extreme more cronies may also read this forum. |
Elderly lady has suspected stroke and is locked in a store roomby Station Manager
On Jun 15, 10:52*am, Neill wrote:
On Jun 15, 10:42*am, Paul wrote: On Jun 15, 10:29*am, CJB wrote: Suspect a stroke? Act FAST call 999. Stroke is a Medical Emergency Face - Arm - Speech - Test = paramedics NOW!! This has been drilled into me from 1st Aid. However it seems that TfL haven't trained its staff in FAST. Last night I was on the Circle Line at Paddington on platform 2. Suddenly an elderly lady gets off my train and then kind of faints and asks to sit down. We find the nearest barrier railings - getting her to a seat is not an option. She is accompanied by her equally elderly husband. They appear to be American tourists. She could hardly speak. Bad signs. Everyone else walks by as usual. I went to the Underground gateline to request assistance. One of the staff ambles back to the platform with me - not really with any sense of urgency. We reach the lady, and he then disappears to get the Station Manager. Eventually the latter turns up and asks if she wants any water, but that they don't actually have any nearby. He dithers - obviously not really knowing or trained what to do. It is obvious that none of the staff there have been trained in FAST. After about 5 minutes - and seeing that she is becoming stressed and on the point of fainting again - with trains and arriving and departing - the SM suggests that she waits in a store room. He and her husband then help her to limp to the room in an alcove. The SM unlocks the door and inside is a high table for her to sit on (no chairs?). No aircon - no fresh air. I suggest that paramedics be called. He ignores me - with the arrogance of "he's in charge." He then goes inside with her and her husband and locks the door!! I waited outside because I was not happy with his treatment of her. After a further 5 minutes he comes out and I said to him either you call the paramedics or I do. He told me to mind my own business. It was quite obvious that he had no training in medical emergencies especially FAST. God help Paddington if ever there is a real emergency. But this was a potential one. He went back inside the room, and locked the door again. This was not good because one of the things anyone feeling faint needs is fresh air - not stale air in a claustrophobic storage room. Since it was obvious the SM had no medical training in FAST I called 999. A paramedic arrived within 5 minutes. It was as well I waited on the platform for him, because he would never have found the storage room by himself. He went in, and presumably she was treated for whatever. I hope she is OK. But the attitude of the Station Manager was appalling. It seems that TfL staff are not trained in FAST, and staff do not have access to water for passengers taken ill. They also seem reluctant to call the paramedics. Quite appalling. I then called heA(at the entrance). Elderly Lady Faints and is then locked in a Store Room by Station Manager Absolutely disgraceful uncaring treatment by station staff incl. the station duty manager. Paddington Underground - Platform 2 - Circle Line - 8.00pm Elderly lady - an Amercian tourist tourist almost collapses on the platform. Two other tourists get her to sit down. Station staff summonsed. They take their time Station manager puts her in a srorage room to sit on a high table, and then closes the door and locks it. Called 999 for medics. This is not acceptable, especially after the inquest to the 7th July attacks. *If staff cannot cope with an incident of this nature, what are they going to do if there is a repeat of 7/7, or during the Olympics? Do you plan to take this up with LUL? I think it would be worth doing so. I'd call the tabloid press. Be careful though, Bob Crow might also call a strike ballot as hisstaff are being victimised. Neill- Hide quoted text - - Show quoted text - Presumably though the staff involved in this incident are not members of the RMT, because according to Comrade Crow his members are dedicated and hard working, whose only interest is to serve the travelling public. |
Elderly lady has suspected stroke and is locked in a store roomby Station Manager
If that were a stroke, the paramedic would have had an ambulance
called & the woman evacuated very quickly. CJB - did you see this lady evacuated? |
Elderly lady has suspected stroke and is locked in a store roomby Station Manager
On 15/06/2011 15:36, Chris wrote:
If that were a stroke, the paramedic would have had an ambulance called& the woman evacuated very quickly. CJB - did you see this lady evacuated? Are you talking to yourself or have I missed something? -- Graeme Wall This account not read, substitute trains for rail. Railway Miscellany at www.greywall.demon.co.uk/rail |
Elderly lady has suspected stroke and is locked in a store room by Station Manager
Graeme Wall wrote:
On 15/06/2011 15:36, Chris wrote: If that were a stroke, the paramedic would have had an ambulance called& the woman evacuated very quickly. CJB - did you see this lady evacuated? Are you talking to yourself or have I missed something? You have missed the difference between Bates and Brady. -- ..sig down for maintenance |
Elderly lady has suspected stroke and is locked in a store roomby Station Manager
On 17/06/2011 09:51, Chris Tolley wrote:
Graeme Wall wrote: On 15/06/2011 15:36, Chris wrote: If that were a stroke, the paramedic would have had an ambulance called& the woman evacuated very quickly. CJB - did you see this lady evacuated? Are you talking to yourself or have I missed something? You have missed the difference between Bates and Brady. So I have. -- Graeme Wall This account not read, substitute trains for rail. Railway Miscellany at www.greywall.demon.co.uk/rail |
Elderly lady has suspected stroke and is locked in a store room by Station Manager
In message
, CJB writes they have no medical facilities at Paddington Underground, not even a SM's room (or whatever). Neither did they say why the staff have not had stroke FAST training. The moral: don't fall ill on the Undergound. It's equally unwise to fall ill while driving a car or riding a bus. But I agree that the LU staff seemed poorly prepared to help. Actually, it can even be unwise to fall ill in a hospital, as my mother did when visiting a relative in an internationally famous UK specialist cancer hospital - "best to drive her to the general hospital up the road, as we don't have the equipment or expertise here for what might be meningitis" I was told :( -- Paul Terry |
Elderly lady has suspected stroke and is locked in a store room by Station Manager
In article
, CJB wrote: Neither did they say why the staff have not had stroke FAST training. Who said it was a suspected stroke though? E. |
Elderly lady has suspected stroke and is locked in a store room by Station Manager
On Sun, 19 Jun 2011 19:07:00 +0100, Paul Terry
wrote: In message , CJB writes they have no medical facilities at Paddington Underground, not even a SM's room (or whatever). Neither did they say why the staff have not had stroke FAST training. The moral: don't fall ill on the Undergound. It's equally unwise to fall ill while driving a car or riding a bus. But I agree that the LU staff seemed poorly prepared to help. Actually, it can even be unwise to fall ill in a hospital, as my mother did when visiting a relative in an internationally famous UK specialist cancer hospital - "best to drive her to the general hospital up the road, as we don't have the equipment or expertise here for what might be meningitis" I was told :( Not like when I used to work in a hospital in London when one of the porters had a heart attack in the pub over the road one lunchtime and the cardiac team and their trolley was sent out of the back door of the hospital to deal with it. |
Elderly lady has suspected stroke and is locked in a store roomby Station Manager
On Jun 15, 1:48*pm, tony sayer wrote:
Ignoring the misposted bits at the end (sorry about that). Yes I have made a formal complaint to TfL; also I've written to the Evening Standard - as I said God help us if there is a real emergency - certainly the staff at Paddington are simply not prepared nor apparently trained for medical emergencies; and I've emailed the Stroke Association. It may also be worth sending a letter to the London Ambulance service, stating your concerns and requesting that if they agree with them they should contact TfL themselves. (Obviously they can't disclose to you the outcome, but they can check with their paramedic whether he agrees with your assessment) Well done to the OP for doing something re this casualty, and I'd do just the same thing in similar circumstances. I cannot think anyone would criticise anyone for doing the same. It would be a good idea to take this further and try to get the ambulance service to talk to the railway re training their staff 'else another day and same circumstances;(.. Why didn't the station staff just call an ambulance anyway?, after all there're the ones to handle this and its puts the station management and staff in the clear anyway?.. How very odd;?... -- Tony Sayer Is it really that odd? As with the F.C.C. St Albans staff did nothing to help (what turned out to be a fre dodger faking it in the end - but thats NOT the point) an ill person story, just where do WE all fit in to this sort of incident. I am NOT "HEAT" trained other than from TV vieiwing and I am not first aid trained. What I am very experienced in is speaking to the emergency services on behalf of people who for a number of reasons don't want to. Throughout the whole of my career I have fielded calls from station staff, Drivers direct, drivers via signallers (because the signaller did not want to do it?) conductors and others. These have beenn a fairly even mix of calls for police and ambuilances. So the call goes along the lines of - you need to call then yourself - you have all the answers they will ask you - the reply the driver has rung off or if I am lucky the person is on the phone to me with the ill person. How old ? Male / Female ? nature of problem ? (Don;t know is a frequent answer) age? Concious ? breathing ? anybody with her to know if there is a medical history? So I ring 999 and often have to expalin that whilst they can see I am rining from central London I need to an ambulance for Ramsgate / Peterborough / Downham Market or Warblington (All genuine cals I have made over time). Dealing with somebody suffering from trauma is NOT an everyday experience for the vast majority of the population, in fact it is down right scary to the point that the person dealing with it can become traumatised themselves. Watching somebody suffering a severe heart attack and relaying the information can and does render people speechless. I had to console a guard who watched a woman die in these circumstances and he was a complete gibbering wreck. When I am asked to call 999 on someone elses behalf I will always check quickly why they are not doing it, often they say that they have never done it before and will then do so, if not I then crack on myself as I will not waste time. It's a funny old world because often the complete opposite has happened and we get multiple calls to ask if there is a major incident at xx or yy because the ambulance service is inundated with calls from a train of a pssenger collapsed (etc). I am not trying to stick up for any wrongdoings here and if staff have been less than efficient in circumstances as described by CJB they need to be addressed, just raising the point that not everybody knows what do in general. Obviously if you have had training in first aid you mix with and discuss with like minded people and it becomes part of the "norm" but what percentage of people are first aid trained or "HEAT" trained and what expectaion should we have that if I go to, say the cinema, or a restaraunt, that any of the staff there are HEAT trained? Will be intersesting to see if Mr Murray is sent on an errand ! Richard |
Elderly lady has suspected stroke and is locked in a store room by Station Manager
In article
s.com, Fat richard scribeth thus On Jun 15, 1:48*pm, tony sayer wrote: Ignoring the misposted bits at the end (sorry about that). Yes I have made a formal complaint to TfL; also I've written to the Evening Standard - as I said God help us if there is a real emergency - certainly the staff at Paddington are simply not prepared nor apparently trained for medical emergencies; and I've emailed the Stroke Association. It may also be worth sending a letter to the London Ambulance service, stating your concerns and requesting that if they agree with them they should contact TfL themselves. (Obviously they can't disclose to you the outcome, but they can check with their paramedic whether he agrees with your assessment) Well done to the OP for doing something re this casualty, and I'd do just the same thing in similar circumstances. I cannot think anyone would criticise anyone for doing the same. It would be a good idea to take this further and try to get the ambulance service to talk to the railway re training their staff 'else another day and same circumstances;(.. Why didn't the station staff just call an ambulance anyway?, after all there're the ones to handle this and its puts the station management and staff in the clear anyway?.. How very odd;?... Sniped I am not trying to stick up for any wrongdoings here and if staff have been less than efficient in circumstances as described by CJB they need to be addressed, just raising the point that not everybody knows what do in general. Obviously if you have had training in first aid you mix with and discuss with like minded people and it becomes part of the "norm" but what percentage of people are first aid trained or "HEAT" trained and what expectaion should we have that if I go to, say the cinema, or a restaraunt, that any of the staff there are HEAT trained? Will be intersesting to see if Mr Murray is sent on an errand ! Richard Well it seems to me in this instance that they would be putting themselves in the clear of any blame and cover their backsides by passing his onto the emergency services .. well that would have been what I would have done in those circumstances course as you say some aren't that accustomed to dealing with such incidents etc... -- Tony Sayer |
Elderly lady has suspected stroke and is locked in a store room by Station Manager
On Sun, Jun 19, 2011 at 10:27:13AM -0700, CJB wrote:
Neither did they say why the staff have not had stroke FAST training. There are zillions of conditions which I'm sure they've not had medical training for. Why would you expect them to have specifically had training in what to do for stroke victims? -- David Cantrell | Hero of the Information Age Sobol's Law of Telecom Utilities: Telcos are malicious; cablecos are simply clueless. |
Elderly lady has suspected stroke and is locked in a store roomby Station Manager
cjb, couldn't you have called 999 at the very start of the incident? I
don't remember if mobiles work from the Underground. But I would like to know exactly what to do if I'm involved in something like this (I've had to call 911 numerous times; it's the first thing I think when I see an accident.) |
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