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"Pat O'Neill" wrote

RAIB would be very interested

Indeed. They have previously issued a bulletin with regard to a similar
incident.
http://www.raib.gov.uk/cms_resources...%2005-2010.pdf
It would make more sense for the OP to report the incident to them, in case
LUL have failed to do so, rather than rant here

However. much of the rest is pure rant. How is the platform attendant (not
dispatcher - Victoria Line trains are dispatched by the driver/train
operator) to know that there is a problem which means that the train is not
actually about to depart? Was Warren Street station actually closed as a
result of this incident - I can't see how it would immediately affect the
southbound Victoria Line, or the Northern Line. And if the gateline was
still in operation, it will at least mean that PAYG passengers have evidence
of leaving at Warren Street, so can no doubt get their fare refunded or
compensation for the disrupted journey.

Peter

Thank you London Underground
 

"Zen83237" wrote:

"Mizter T" wrote:

How were your nearly killed on the train?

How is the ignorant so-and-so LU's responsibility?

Warren Street to Euston isn't very far to walk.

Cue a response calling me an apologist - I'm not, I'm just taking
issue with aspects of your rant which don't dispose me to look
favourably on your complaints. I was expecting a proper tale of real
woe. This ain't one. Get over yourself.

Well lets think about this. It is ok for tube trains to be in motion with
the doors open. This is in the rush hour. The trains are crowded people
are standing next to an open door, they can be accidently pushed or jolted
out of the train.
Had the incident not happened there would have been a mass exidus from the
station. So what if Warren Street is close to Euston, I have paid for
Hammersmith to Euston, not Warren Street.
Lets say somebody had been killed as a result. No doubt we would have
heard blah blah blah, lessons learnt blah blah blah.
This kind of lethagy caused the Kings Cross fire, blah blah lessons learnt
blah blah.
Surley isn't too much to ****ing ask to have a safety cut, doors open,
train can't go. Even I could design that.
You must work for LUL to support them for a safety failure.


I missed the crucial fact about the doors being open whilst the train was in
motion as it was buried in amongst the rest of your particularly un-Zen-like
rant - it would have been preferable if you had structured your post rather
differently and made the door issue your primary focus, because that is
indeed the overwhelming issue at hand - some guy barging into you on the
escalator, or having to walk from Warren St to Euston, are but tertiary
issues compared to that happening. A door of a train being open whilst it's
in motion is indeed a major safety issue and a serious concern. And no, I
don't work for LUL (or Bombardier etc).

Thank you London Underground
 

On Mon, Jul 11, 2011 at 10:20:00PM +0100, Peter Masson wrote:

And if the gateline was
still in operation, it will at least mean that PAYG passengers have evidence
of leaving at Warren Street, so can no doubt get their fare refunded or
compensation for the disrupted journey.

Assuming that they jump through TfL's expensive and inconvenient hoops
to do so.

--
David Cantrell | semi-evolved ape-thing

There's no problem so complex that it can't be solved
by killing everyone even remotely associated with it

Thank you London Underground
 

In article , (Mizter T)
wrote:

*From:* "Mizter T"
*Date:* Tue, 12 Jul 2011 09:47:54 +0100

"Zen83237" wrote:

"Mizter T" wrote:

How were your nearly killed on the train?

How is the ignorant so-and-so LU's responsibility?

Warren Street to Euston isn't very far to walk.

Cue a response calling me an apologist - I'm not, I'm just
taking
issue with aspects of your rant which don't dispose me to look
favourably on your complaints. I was expecting a proper tale of
real
woe. This ain't one. Get over yourself.

Well lets think about this. It is ok for tube trains to be in
motion with the doors open. This is in the rush hour. The trains
are crowded people are standing next to an open door, they can be
accidently pushed or jolted out of the train.
Had the incident not happened there would have been a mass exidus
from the station. So what if Warren Street is close to Euston, I
have paid for Hammersmith to Euston, not Warren Street.
Lets say somebody had been killed as a result. No doubt we would
have heard blah blah blah, lessons learnt blah blah blah.
This kind of lethagy caused the Kings Cross fire, blah blah
lessons learnt blah blah.
Surley isn't too much to ****ing ask to have a safety cut, doors
open, train can't go. Even I could design that.
You must work for LUL to support them for a safety failure.


I missed the crucial fact about the doors being open whilst the
train was in motion as it was buried in amongst the rest of your
particularly un-Zen-like rant - it would have been preferable if
you had structured your post rather differently and made the door
issue your primary focus, because that is indeed the overwhelming
issue at hand - some guy barging into you on the escalator, or
having to walk from Warren St to Euston, are but tertiary issues
compared to that happening. A door of a train being open whilst
it's in motion is indeed a major safety issue and a serious
concern. And no, I don't work for LUL (or Bombardier etc).


I see the standard has some info.:
http://tinyurl.com/6yyk8pc

Roger

Thank you London Underground
 

"David Cantrell" wrote:

On Mon, Jul 11, 2011 at 10:20:00PM +0100, Peter Masson wrote:

And if the gateline was
still in operation, it will at least mean that PAYG passengers have
evidence
of leaving at Warren Street, so can no doubt get their fare refunded or
compensation for the disrupted journey.

Assuming that they jump through TfL's expensive and inconvenient hoops
to do so.

You mean filling out a secure online web form?

http://www.tfl.gov.uk/tfl/tickets/refunds/tuberefund/

Thank you London Underground
 

On Jul 11, 6:47*pm, "Zen83237" wrote:
I think thanks is in order for completely ****ing up. On a Victoria Line
train at about 5.20 pm that after the doors closed at Oxford Circus then sat
for a couple of minutes unable to start. After a lot of sounds of air
bleeding the train pulls *a few hudred yards into the tunnel then comes to a
very abrupt stop. Waits for 5 minutes, no announcements. more sounds of
bleeding air then sets off and again abruptly stops. This happens several
more times.
Get to Warren St and I was in two mids whether to get off. But the train
wasn't withdrawn so think ok.
A lot of very abrupt announcements from the dispatcher not to join the
train, the doors are closing but the train still didn't move with the doors
still open. More announcements to beware of the closing doors, well people
needn't have worried because the train pulled out with doors open.
The doors finally closed as we abruptly stopped half in and half out of the
tunnel. Eventually get turfed off. Nearly have a punch up on the escalator
with the **** who thinks it is fine to barge in ahead of everybody else.
Then have the privilege of having to swipe out to get out of the now closed
station.
So all in all nearly killed on the train, involved in a fight with an
ignorant ****, half an hour late home and paid a full zone 2 to zone 1
station and having to walk to Euston.Well done London Underground. I take it
that it was a technical fault. I would hate to think there will be more
strikes because a driver was sacked for overiding safety protocols.
Now when are those Olympics.

Kevin

I have to say that I found your post difficult to get to the heart of.
Until I got past the first half of the post all I seemed seemed to
hear about was the train failure.- so what, these things happen. Then,
halfway through the post, you told us in two successive sentences that
(1) the train couldn't move because the doors were open and then (2)
that the train moved even with the doors open. The latter should never
happen, though it would have helped our understanding if you'd told us
whether or not it affected all the doors or just one set, and whether
the doors were completely open or just a centimetre or two. On top of
this you do seem a bit prone to exaggeration; you can't say on the one
hand that you *nearly* had a punch-up on the escalator and on the
other that you were involved in a fight - one or other can't be true.
Furthermore, you were affronted by your fellow passenger barging in
and remonstrated with him, so one might wonder whether it was you
picking a fight with him instead of him with you.

You say that "So what if Warren Street is close to Euston, I have paid
for Hammersmith to Euston, not Warren Street." To be pedantic, you
didn't, you paid for a journey to Zone 1. In fact, you paid the same
as for a journey to Finsbury Park but you didn't complain about
'wasting' part of that by getting off at Euston.

Read a well-written article in a good newspaper - you will see that
the core of the matter is dealt with in the very first paragraph, not
mentioned in passing in a whole load of other ranting. You might get
more support if you learned this skill.

And I trust that you have contacted RAIB, not just vented your anger
here.

Thank you London Underground
 

In article , (Mizter T)
wrote:

"David Cantrell" wrote:

On Mon, Jul 11, 2011 at 10:20:00PM +0100, Peter Masson wrote:

And if the gateline was
still in operation, it will at least mean that PAYG passengers have
evidence of leaving at Warren Street, so can no doubt get their fare
refunded orcompensation for the disrupted journey.

Assuming that they jump through TfL's expensive and inconvenient hoops
to do so.

You mean filling out a secure online web form?

http://www.tfl.gov.uk/tfl/tickets/refunds/tuberefund/

I really hate online web forms because you don't get a copy of what you
wrote for your own records. Or is this one unlike all the others? I wasn't
aware of the form and used the phone last time.

--
Colin Rosenstiel

Thank you London Underground
 

wrote in message

In article , (Mizter T)
wrote:

"David Cantrell" wrote:

On Mon, Jul 11, 2011 at 10:20:00PM +0100, Peter Masson wrote:

And if the gateline was
still in operation, it will at least mean that PAYG passengers have
evidence of leaving at Warren Street, so can no doubt get their
fare refunded orcompensation for the disrupted journey.

Assuming that they jump through TfL's expensive and inconvenient
hoops to do so.

You mean filling out a secure online web form?

http://www.tfl.gov.uk/tfl/tickets/refunds/tuberefund/

I really hate online web forms because you don't get a copy of what
you wrote for your own records. Or is this one unlike all the others?
I wasn't aware of the form and used the phone last time.

I've used that form, and as you say, it doesn't give you a copy of the
complaint's details, just a complaint number. You only discover that
your complaint has been successful when an envelope arrives in the post
some weeks later with a standard apology letter and the voucher you have
to give to an LU ticket office, if you can find one that's open. I would
have thought they should send an email to say that the refund was in the
post, and perhaps provide an option to get it credited automatically to
your Oyster pre-pay balance.

It also only allows you to claim back the fare of a journey delayed by
15+ minutes, but doesn't provide a way to deal with Oyster overcharges
(for example, if the delay is long, you'll probably also get charged for
two incomplete journeys) which I think can only be dealt with on the
phone.

Thank you London Underground
 

In article ,
(Recliner) wrote:

wrote in message

In article , (Mizter T)
wrote:

"David Cantrell" wrote:

On Mon, Jul 11, 2011 at 10:20:00PM +0100, Peter Masson wrote:

And if the gateline was
still in operation, it will at least mean that PAYG passengers have
evidence of leaving at Warren Street, so can no doubt get their
fare refunded orcompensation for the disrupted journey.

Assuming that they jump through TfL's expensive and inconvenient
hoops to do so.

You mean filling out a secure online web form?

http://www.tfl.gov.uk/tfl/tickets/refunds/tuberefund/

I really hate online web forms because you don't get a copy of what
you wrote for your own records. Or is this one unlike all the others?
I wasn't aware of the form and used the phone last time.

I've used that form, and as you say, it doesn't give you a copy of
the complaint's details, just a complaint number. You only discover
that your complaint has been successful when an envelope arrives in
the post some weeks later with a standard apology letter and the
voucher you have to give to an LU ticket office, if you can find
one that's open. I would have thought they should send an email to
say that the refund was in the post, and perhaps provide an option
to get it credited automatically to your Oyster pre-pay balance.

It also only allows you to claim back the fare of a journey delayed
by 15+ minutes, but doesn't provide a way to deal with Oyster
overcharges (for example, if the delay is long, you'll probably
also get charged for two incomplete journeys) which I think can
only be dealt with on the phone.

Oh, right. Total waste of time then.

--
Colin Rosenstiel

Thank you London Underground
 

"It might be a bit off topic but if you wanted to go from Hammersmith to
Euston why didn't you use the Hammersmith and City Line to Euston Square?

Just a thought