Large amounts of employees in Tfl including underground management have
e.mail access. The formula is simple:



For example

Find the name of who is in charge and ask the questions. Use these two
rules:

1. Always be polite
2. Be concise

On Sun, 11 Jan 2004 13:51:46 -0000, "Anon"
wrote:

Large amounts of employees in Tfl including underground management have
e.mail access. The formula is simple:
[snip]

All very lovely except that all queries from the public have to be
referred to the Press and Public Relations office to ensure they are
logged, tracked and answered by the correct person within the
organisation. I would never answer an E Mail on work matters sent to me
directly by a member of the public to my work address without complying
with the required policy.
--
Paul C


Admits to working for London Underground!

In message , Anon
writes
Large amounts of employees in Tfl including underground management have
e.mail access. The formula is simple:



For example

Find the name of who is in charge and ask the questions. Use these two
rules:

1. Always be polite
2. Be concise

And expect a lot of bounced emails.
--
Kat Me, Ambivalent? Well, yes and no.

On Sun, 11 Jan 2004 15:47:06 +0000, Steve wrote:

Paul Corfield wrote in
:

On Sun, 11 Jan 2004 13:51:46 -0000, "Anon"
wrote:

Large amounts of employees in Tfl including underground management have
e.mail access. The formula is simple:
[snip]

All very lovely except that all queries from the public have to be
referred to the Press and Public Relations office to ensure they are
logged, tracked and answered by the correct person within the
organisation. I would never answer an E Mail on work matters sent to me
directly by a member of the public to my work address without complying
with the required policy.

An additional requirement you have to send an email, wait a month then send
another email that includes the first one asking why a department that
calls itself "Customer service" completely ignores email enquries and
surely not even acknowledging receipt they may as well change their name to
"Customer Comtempt", then you get a reply to what must be someone elses
question.

Is there also an additional requirement which says that LUL members of
staff who post to this group trying to be helpful have to listen to
every single complaint and moan from anyone on the group who has ever
used or interacted with LUL?

It really does get to be a bit much.
--
Paul C


Admits to working for London Underground!

Anon wrote:
Large amounts of employees in Tfl including underground management
have e.mail access. The formula is simple:



For example

This, of course, only works for those TfL employees working on the tube.
Other parts of TfL use different prefices...

On Sun, 11 Jan 2004 14:30:03 +0000, Paul Corfield
wrote:

On Sun, 11 Jan 2004 13:51:46 -0000, "Anon"
wrote:

Large amounts of employees in Tfl including underground management have
e.mail access. The formula is simple:
[snip]

All very lovely except that all queries from the public have to be
referred to the Press and Public Relations office to ensure they are
logged, tracked and answered by the correct person within the
organisation. I would never answer an E Mail on work matters sent to me
directly by a member of the public to my work address without complying
with the required policy.

Yeah but if forwards a message from the
public to the customer services dept, then presumably it actually gets
actioned, whereas messages directly from the public appear to go in
the bin.

On Sun, 11 Jan 2004 23:27:17 -0000, "Stimpy"
wrote:

Anon wrote:
Large amounts of employees in Tfl including underground management
have e.mail access. The formula is simple:



For example

This, of course, only works for those TfL employees working on the tube.
Other parts of TfL use different prefices...

Yep, and they don't conform with the above model....


Rob.
--
rob at robertwoolley dot co dot uk

"Robert Woolley" wrote in message
...

Yep, and they don't conform with the above model....

My brother has just joined TfL (in SW1) and his e-mail address is


Ian

On Mon, 12 Jan 2004 23:03:25 -0000, "Ian F."
wrote:

"Robert Woolley" wrote in message
.. .

Yep, and they don't conform with the above model....

My brother has just joined TfL (in SW1) and his e-mail address is


Ian
Well jolly good for him. Colleagues in London Buses use
tfl-buses.co.uk.

Rob.
--
rob at robertwoolley dot co dot uk

I posted the information not so people could complain as much as get
information from the ones who know. Hence asking to be polite and concise.
To say you should put everyone to the press department or customer services
is just silly.(They also get things wrong)
Can you imagine if you asked a member of staff which platform to go to and
they said they were under contract not to reveal the information.

When it comes to passing information about service disruption onto
customers. I think you will find that frontline staff have as much
difficulty finding out as the travelling public.
As for no PA for seven years then maybe you should ask the local staff why
not. Try asking on a day when there is no disruption you may get a better
response.