Customer Charter Claims and Oyster
 

Was delayed on the tube and picked up a Customer Charter form. It
does not seem to be set up for Oyster Card details.

I put a photocopy of my receipt in with the claim. Have I missed the
right form, or is there another way?

Cheers,

Robin

Customer Charter Claims and Oyster
 

"Robin Smith" wrote in message
m...
Was delayed on the tube and picked up a Customer Charter form. It
does not seem to be set up for Oyster Card details.

I put a photocopy of my receipt in with the claim. Have I missed the
right form, or is there another way?

Use section 2, cross out National Rail and put Oystercard. Enter your
Oystercard as the ticket number.

Details on www.oystercard.co.uk

Customer Charter Claims and Oyster
 

On 14 Jan 2004 14:00:54 -0800, (Robin Smith)
wrote:

Was delayed on the tube and picked up a Customer Charter form. It
does not seem to be set up for Oyster Card details.

I put a photocopy of my receipt in with the claim. Have I missed the
right form, or is there another way?

There are new (blue) Charter Forms on the TfL webstie at
https://tube.tfl.gov.uk/charter/charter.pdf with space for Oystercard
details. However, the file still has crop marks for the printers, and
isn't really designed for printing onto A4.

As the PDF is dated for the start of January, I'd guess that stations
haven't received their supplies of the new forms yet.

HTH,

Barry

--
Barry Salter, barry at southie dot me dot uk
Read uk.* newsgroups? Read uk.net.news.announce!

DISCLAIMER: The above comments do not necessarily represent the
views of my employers.

Customer Charter Claims and Oyster
 

On Thu, 15 Jan 2004 15:11:55 +0000, Barry Salter
wrote:

On 14 Jan 2004 14:00:54 -0800, (Robin Smith)
wrote:

Was delayed on the tube and picked up a Customer Charter form. It
does not seem to be set up for Oyster Card details.

I put a photocopy of my receipt in with the claim. Have I missed the
right form, or is there another way?

There are new (blue) Charter Forms on the TfL webstie at
https://tube.tfl.gov.uk/charter/charter.pdf with space for Oystercard
details.

I'd prefer they got the online from at
https://tube.tfl.gov.uk/secure/charter/ working again - it's been
unavailable for ages.


Cheers,

Jason.

Customer Charter Claims and Oyster
 

On Fri, 16 Jan 2004 12:19:59 +0000, Jason
wrote:

On Thu, 15 Jan 2004 15:11:55 +0000, Barry Salter
wrote:
There are new (blue) Charter Forms on the TfL webstie at
https://tube.tfl.gov.uk/charter/charter.pdf with space for Oystercard
details.

I'd prefer they got the online from at
https://tube.tfl.gov.uk/secure/charter/ working again - it's been
unavailable for ages.

Peter Wilson, the 'Programme Manager, London Underground website'
"should be back up inside 10 days."

Wonder if it'll do Oyster claims?


Cheers,

Jason.