Last train cancellation duty of care
 

I was talking to a friend, yesterday evening.
He reported a couple of recent occasions in which train cancellations
meant he was unable to get home by train.

On a weekday, he intended to travel between Wimbledon (WIM) and Banstead
(BAD), via Sutton (SUO).
The last connecting train from Wimbledon at 2249, operated by First
Capital Connect, was cancelled. He was therefore unable to catch the
2327 from SUO to BAD, operated by Southern.
He was refused provision of a taxi as WIM is operated by South West
Trains (SWT).

Was the staff member correct?
Where are the rules documented?
Would the rules be different for travelling with Oyster or a Freedom
Pass?
--
Walter Briscoe

Last train cancellation duty of care
 

On Sun, 24 Nov 2013 11:26:35 +0000, Walter Briscoe
wrote:
Was the staff member correct?

Yes, though not the reason given. You need get as far as you can
(would be sensible to obtain evidence of the delay) , then when you
get stuck the TOC there assists. This is the case even if that will
result in a big taxi bill or hotel bill, e. g. a one stop connection
into the Scottish Sleeper.

Where are the rules documented?

The NCoC, though these don't cover where assistance must be obtained.

Would the rules be different for travelling with Oyster or a Freedom
Pass?

Don't think so.

Neil

--
Neil Williams. Use neil before the at to reply.

Last train cancellation duty of care
 

In article ,
(Neil Williams) wrote:

On Sun, 24 Nov 2013 11:26:35 +0000, Walter Briscoe
wrote:
Was the staff member correct?

Yes, though not the reason given. You need get as far as you can
(would be sensible to obtain evidence of the delay) , then when you
get stuck the TOC there assists. This is the case even if that will
result in a big taxi bill or hotel bill, e. g. a one stop connection
into the Scottish Sleeper.

How much further could he have gone if there was no other train to Sutton
from Wimbledon?

--
Colin Rosenstiel

Last train cancellation duty of care
 

On 24/11/2013 20:57, wrote:
In article ,
(Neil Williams) wrote:

On Sun, 24 Nov 2013 11:26:35 +0000, Walter Briscoe
wrote:
Was the staff member correct?

Yes, though not the reason given. You need get as far as you can
(would be sensible to obtain evidence of the delay) , then when you
get stuck the TOC there assists. This is the case even if that will
result in a big taxi bill or hotel bill, e. g. a one stop connection
into the Scottish Sleeper.

How much further could he have gone if there was no other train to Sutton
from Wimbledon?

Worry about that when it arises; in general there are later trains, the
2317 or 2349 Wimbledon - Sutton, plus going via tram to Mitcham Junction
is a possibility (at risk of ticketing complications).



--
Arthur Figgis Surrey, UK

Last train cancellation duty of care
 

In article ,
lid (Arthur Figgis) wrote:

On 24/11/2013 20:57, wrote:
In article ,
(Neil Williams) wrote:

On Sun, 24 Nov 2013 11:26:35 +0000, Walter Briscoe
wrote:
Was the staff member correct?

Yes, though not the reason given. You need get as far as you can
(would be sensible to obtain evidence of the delay) , then when you
get stuck the TOC there assists. This is the case even if that will
result in a big taxi bill or hotel bill, e. g. a one stop connection
into the Scottish Sleeper.

How much further could he have gone if there was no other train to
Sutton from Wimbledon?

Worry about that when it arises; in general there are later trains,
the 2317 or 2349 Wimbledon - Sutton, plus going via tram to Mitcham
Junction is a possibility (at risk of ticketing complications).

SWT should have told him about those options, surely?

--
Colin Rosenstiel

Last train cancellation duty of care
 

On 24/11/2013 21:49, wrote:
In article ,
lid (Arthur Figgis) wrote:

On 24/11/2013 20:57, wrote:
In article ,
(Neil Williams) wrote:

On Sun, 24 Nov 2013 11:26:35 +0000, Walter Briscoe
wrote:
Was the staff member correct?

Yes, though not the reason given. You need get as far as you can
(would be sensible to obtain evidence of the delay) , then when you
get stuck the TOC there assists. This is the case even if that will
result in a big taxi bill or hotel bill, e. g. a one stop connection
into the Scottish Sleeper.

How much further could he have gone if there was no other train to
Sutton from Wimbledon?

Worry about that when it arises; in general there are later trains,
the 2317 or 2349 Wimbledon - Sutton, plus going via tram to Mitcham
Junction is a possibility (at risk of ticketing complications).

SWT should have told him about those options, surely?

Is there any suggestion they didn't? Plus the screens would presumably
show it if he was actually at the station.

Note the issue was "last connecting train" cancelled, not "last train".
So the official answer is probably to get the next train and then
non-rail transport from Sutton, not a taxi all the way from Wimbledon.

--
Arthur Figgis Surrey, UK