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Peter Hendy lambasts Southeastern
From
http://www.telegraph.co.uk/news/ukne...port-boss.html Travelling by train is s**t where “Gestapo” staff target commuters and “fine everyone”, the head of London’s transport system has said. Sir Peter Hendy, Commissioner of Transport for London, said the public “hates” suburban rail services and singled out South Eastern trains in a startling attack. He accused the company of running a service like “the Wild West” that was “s**t and awful”. Sir Peter also criticised South West trains and said Network Rail was “under fire” over its redevelopment of one of London’s main stations. In a direct attack on some commuter service operators, Sir Peter, who earns £348,000 a year, said: “On Southeastern the trains are like the Wild West. “They are s**t, awful. And then every now and then some people who look like the Gestapo get on and fine everyone they can. It doesn't improve your day, does it?” In an interview with Management Today, he added: “People hate the suburban rail service, they hate it. “If you make a mistake on your Oyster Card (London’s travel card) on the Tube, we'll refund it. On South West Trains, they'll fine you. That's a big philosophical difference.” He said that Network Rail also faced criticism over its handling of the refurbishment of London Bridge – one of the capital’s busiest railway stations – where long delays in the work has infuriated travellers and, at times, led to the police having to be called. Sir Peter continued: "I take no pleasure in saying this, but it's under fire at the moment. The chief exec (Mark Carne) is a nice bloke and he has this idea about the digital railway and getting the most out of the railway in the next 30 years – but no one is listening because they can't fix London Bridge." A Southeastern spokesman said: "We are really proud of our front line teams and the work they do every day, helping hundreds of thousands of passengers. It is disappointing that Peter Hendy's comments do not reflect their dedication and hard work." Sir Peter, who describes himself as “London’s best paid bus driver”, was criticised earlier this year after it emerged he had claimed for wines costing up to £45 a bottle during meals on expenses. But he shrugged off the criticism, saying: “Someone went through my personal expenses. Apparently a £43 bottle of wine is considered very expensive.” He is also willing to face the wrath of customers by regularly travelling around with his name badge on. “You do get complaints and people do point at the name badge and say: "Gosh, you're brave to walk about with that on," but we expect the staff to do it so we should as well,” he said. Michael Roberts, Director General of the Rail Delivery Group which represents Network Rail and train operators, said: “People from Network Rail, train operators and TfL work together daily to keep London moving, upgrading the network by night and carrying ever more passengers during the day. "By investing in track, introducing new trains and improving ticketing, the industry is committed to providing a better travelling experience for millions of passengers in and around the capital.” |
Peter Hendy lambasts Southeastern
On Thu, Apr 23, 2015 at 03:57:52PM +0000, Recliner wrote:
Travelling by train is s**t where ???Gestapo??? staff target commuters and ???fine everyone???, the head of London???s transport system has said. I've never had any problems with the Southeastern grippers. They ask nicely to see my ticket, I show it or wave my Oyster card, they carry on. That said, I've never been in the situation of having got on one of their trains only to find that the Oyster reader had one of its regular brainfarts and didn't bother to record my touch-in. ???If you make a mistake on your Oyster Card (London???s travel card) on the Tube, we'll refund it. On South West Trains, they'll fine you. That's a big philosophical difference.??? He's not quite telling the truth here. On TfL if either you or TfL make a mistake, they automatically assume you made the mistake and fine you without telling you. They'll refund you only if you know that they've done it and then claim a refund. -- David Cantrell | Reality Engineer, Ministry of Information Just because it is possible to do this sort of thing in the English language doesn't mean it should be done |
Quote:
that, instead of slagging of other transport providers, Hendy should put his own house in order. |
Peter Hendy lambasts Southeastern
SouthEastern are actually OK, it's Southern that has deteriorated over the years. His attack on South West Trains is odd too as I think they are brilliant, and certainly come across as trying to do the right thing. |
Peter Hendy lambasts Southeastern
ONscotland wrote:
SouthEastern are actually OK, it's Southern that has deteriorated over the years. His attack on South West Trains is odd too as I think they are brilliant, and certainly come across as trying to do the right thing. Does TfL covet any of SWT's suburban routes? If it does, that might explain it. |
Peter Hendy lambasts Southeastern
Recliner wrote:
SouthEastern are actually OK, it's Southern that has deteriorated over the years. His attack on South West Trains is odd too as I think they are brilliant, and certainly come across as trying to do the right thing. Does TfL covet any of SWT's suburban routes? If it does, that might explain it. Crossrail 2 is currently eyeing up some. -- My blog: http://adf.ly/4hi4c |
Peter Hendy lambasts Southeastern
"Tim Roll-Pickering" wrote:
Recliner wrote: SouthEastern are actually OK, it's Southern that has deteriorated over the years. His attack on South West Trains is odd too as I think they are brilliant, and certainly come across as trying to do the right thing. Does TfL covet any of SWT's suburban routes? If it does, that might explain it. Crossrail 2 is currently eyeing up some. That's probably too far in the future for Sir Peter -- he'll be long gone before Crossrail 2 opens. He must have something more immediate in mind. |
Peter Hendy lambasts Southeastern
Recliner wrote:
Does TfL covet any of SWT's suburban routes? If it does, that might explain it. Crossrail 2 is currently eyeing up some. That's probably too far in the future for Sir Peter -- he'll be long gone before Crossrail 2 opens. He must have something more immediate in mind. I can believe TfL wanting to get their paws on the routes early on. It might make it easier to impose the new route if it's TfL already running things. Also politically it would expand TfL's rail operations into more boroughs and hopefully cut the howls from outer south London boroughs about services they don't have. -- My blog: http://adf.ly/4hi4c |
Peter Hendy lambasts Southeastern
"Tim Roll-Pickering" wrote:
Recliner wrote: Does TfL covet any of SWT's suburban routes? If it does, that might explain it. Crossrail 2 is currently eyeing up some. That's probably too far in the future for Sir Peter -- he'll be long gone before Crossrail 2 opens. He must have something more immediate in mind. I can believe TfL wanting to get their paws on the routes early on. It might make it easier to impose the new route if it's TfL already running things. Also politically it would expand TfL's rail operations into more boroughs and hopefully cut the howls from outer south London boroughs about services they don't have. Yes, that sounds more like it. |
Peter Hendy lambasts Southeastern
On Wed, 29 Apr 2015 13:36:59 +0100, Paul Corfield
wrote: On Thu, 23 Apr 2015 15:57:52 +0000 (UTC), Recliner wrote: From http://www.telegraph.co.uk/news/ukne...port-boss.html Travelling by train is s**t where Gestapo staff target commuters and fine everyone, the head of Londons transport system has said. Sir Peter Hendy, Commissioner of Transport for London, said the public hates suburban rail services and singled out South Eastern trains in a startling attack. He accused the company of running a service like the Wild West that was s**t and awful. Sir Peter also criticised South West trains and said Network Rail was under fire over its redevelopment of one of Londons main stations. And today Mr Hendy has apologised to South Eastern about his remarks! Yes, I saw that. He didn't exactly rush to do so, did he? |
Peter Hendy lambasts Southeastern
On 2015\04\29 20:05, Richard wrote:
On Wed, 29 Apr 2015 19:44:40 +0100, Paul Corfield wrote: On Wed, 29 Apr 2015 10:40:36 -0500, wrote: Somebody must have been working hard on him in the meantime. I can see a case for apologising for the immoderate wording but on the substance? Well I suspect certain senior people in Go Ahead have whispered in his ears. They're a major contractor to TfL and the Chief Exec was the former TfL Head of Surface Transport so there's a close relationship there. [...] And there's the fact that, well, he *should* have apologised. I'm not sure what he was thinking, and now it seems neither does he. A bit of humility would have been in order, I imagine it is possible to come away from an encounter with TfL with nobody smelling of roses. An apology is not a bad or weak thing, it's the inevitable occasional result with someone who says what he thinks, IMO a refreshing trait for a boss. Unless he's only saying it because he's got his eye on controlling someone else's property. Note that he hasn't called Uber "****" for taking hundreds of pounds out of people's bank accounts for non-existent journeys, even though that is a hundred times worse than SouthEastern's crimes, and TfL is actually responsible for looking after Uber's customers, unlike SouthEastern's customers. |
Peter Hendy lambasts Southeastern
Paul Corfield wrote:
TfL take over two chunks of NR with new operators in a month's time and people may well be calling TfL "****" fairly soon if those operations fall flat on their face in the early days. Even though TfL have "soft pedalled" about the scale of change that is possible in the early days that won't stop the public expectations running ahead of reality and then being dashed when trains still conk out, wires fall down and points and signals fail as they are wont to do on both West Anglia and the Shenfield line. On top of all that here on the Shenfield line passengers primarily want timetable common sense in the peaks (Forest Gate has the problem that in the busiest part of the morning peak there's a 36 minute period with only two London trains, both heavily packed and if one goes down the other is physically impossible to board) and a better interior layout on the rolling stock that's more appropriate for a very busy metro service with stations as little as two minutes apart. (The vestibles are often rampacked whilst some seats are empty because many prioritise the chance to get off at their station over a seat.) I suspect that the rush to partially repaint the rolling stock in advance will backfire as passengers come to expect more and dismiss this as corporate vanity. The old stock colours would be more accepted as it would show legacy. -- My blog: http://adf.ly/4hi4c |
Peter Hendy lambasts Southeastern
On Thu, 30 Apr 2015 11:49:51 +0100, "Tim Roll-Pickering"
wrote: Paul Corfield wrote: TfL take over two chunks of NR with new operators in a month's time and people may well be calling TfL "****" fairly soon if those operations fall flat on their face in the early days. Even though TfL have "soft pedalled" about the scale of change that is possible in the early days that won't stop the public expectations running ahead of reality and then being dashed when trains still conk out, wires fall down and points and signals fail as they are wont to do on both West Anglia and the Shenfield line. On top of all that here on the Shenfield line passengers primarily want timetable common sense in the peaks (Forest Gate has the problem that in the busiest part of the morning peak there's a 36 minute period with only two London trains, both heavily packed and if one goes down the other is physically impossible to board) and a better interior layout on the rolling stock that's more appropriate for a very busy metro service with stations as little as two minutes apart. (The vestibles are often rampacked whilst some seats are empty because many prioritise the chance to get off at their station over a seat.) I suspect that the rush to partially repaint the rolling stock in advance will backfire as passengers come to expect more and dismiss this as corporate vanity. The old stock colours would be more accepted as it would show legacy. Are they going to repainted? I seem to recall that LO simply cleaned and applied stickers over the Silverlink livery on the old trains it first took over. For example: http://en.academic.ru/pictures/enwik...a-20080513.JPG http://upload.wikimedia.org/wikipedi..._on_508303.jpg http://ukrailwaypics.smugmug.com/UKR...%2816%29-S.jpg The new trains won't be 378s, but will probably have a similar internal layout, with fewer, longitudinal seats, plenty of standing room, and easy movement between cars. |
Peter Hendy lambasts Southeastern
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Peter Hendy lambasts Southeastern
wrote:
In article , (Recliner) wrote: The new trains won't be 378s, but will probably have a similar internal layout, with fewer, longitudinal seats, plenty of standing room, and easy movement between cars. Have they been ordered? The successful bidder was due to be announced last month, but I've not seen an announcement yet: http://www.railwaygazette.com/news/t...announced.html |
Peter Hendy lambasts Southeastern
On Wed, Apr 29, 2015 at 09:27:42PM +0100, Basil Jet wrote:
Unless he's only saying it because he's got his eye on controlling someone else's property. Note that he hasn't called Uber "****" for taking hundreds of pounds out of people's bank accounts for non-existent journeys When did that happen? -- David Cantrell | top google result for "topless karaoke murders" Languages for which ISO-Latin-$n is not necessary, #1 in a series: Latin |
Peter Hendy lambasts Southeastern
On 30/04/2015 15:03, David Cantrell wrote: On Wed, Apr 29, 2015 at 09:27:42PM +0100, Basil Jet wrote: Unless he's only saying it because he's got his eye on controlling someone else's property. Note that he hasn't called Uber "****" for taking hundreds of pounds out of people's bank accounts for non-existent journeys When did that happen? Yes, that's not a criticism of Uber that I've ever come across. Is it just Taxi trade FUD? |
Peter Hendy lambasts Southeastern
On 2015\05\16 15:16, Mizter T wrote:
On 30/04/2015 15:03, David Cantrell wrote: On Wed, Apr 29, 2015 at 09:27:42PM +0100, Basil Jet wrote: Unless he's only saying it because he's got his eye on controlling someone else's property. Note that he hasn't called Uber "****" for taking hundreds of pounds out of people's bank accounts for non-existent journeys When did that happen? Yes, that's not a criticism of Uber that I've ever come across. Is it just Taxi trade FUD? I did see it but I can't find it now. I found this though. http://www.standard.co.uk/news/londo...-10144655.html |
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