Oyster Prepay capping publicity
 

There's plenty of this at Tube stations now. I picked up two leaflets,
one about capping itself and another about Oyster in general. One point
of interest was that in reference to fares between stations in zones
2-6, "some journeys have been defined as requiring travel via Zone 1 and
will be charged and capped accordingly, irrespective of the actual route
taken".

I wonder what journeys those are? Presumably ones where you have a
choice of Zone 1 or non-Zone 1 routes, but the Zone 1 route makes a lot
more sense time-wise than the other, e.g. Hammersmith to Finchley Road.

--
Dave Arquati
Imperial College, SW7
www.alwaystouchout.com - Transport projects in London

Oyster Prepay capping publicity
 

Dave Arquati wrote:

There's plenty of this at Tube stations now. I picked up two leaflets,
one about capping itself and another about Oyster in general.

Interesting point in bold type on both leaflets is:

"If you pay more than the One Day Bus Pass or equivalent Day Travelcard
price for all the journeys you make in a day, call the Oyster Helpline on
0845 330 9876"

So are they trying to say, you may end up paying for each and every single
journey you've made rather than the appropriate capping rate kicking in?
And by calling the helpline means they'll hopefully acknowledge the
overcharge (assuming you've touched in & out for all journeys) and
presumably arrange to send you the refund by cheque or whatever. ISTR that
the technology doesn't exist in the system simply to refund the amount back
to the card, nor can it simply be sorted out at a tube station who can top
up your card with credit in lieu of cash.

--
Phil Richards
London, UK
Home Page: http://www.philrichards1.pwp.blueyonder.co.uk

Oyster Prepay capping publicity
 

On Sun, 20 Feb 2005 22:59:29 +0000, Phil Richards
wrote:

Dave Arquati wrote:

There's plenty of this at Tube stations now. I picked up two leaflets,
one about capping itself and another about Oyster in general.

Interesting point in bold type on both leaflets is:

"If you pay more than the One Day Bus Pass or equivalent Day Travelcard
price for all the journeys you make in a day, call the Oyster Helpline on
0845 330 9876"

So are they trying to say, you may end up paying for each and every single
journey you've made rather than the appropriate capping rate kicking in?
And by calling the helpline means they'll hopefully acknowledge the
overcharge (assuming you've touched in & out for all journeys) and
presumably arrange to send you the refund by cheque or whatever. ISTR that
the technology doesn't exist in the system simply to refund the amount back
to the card, nor can it simply be sorted out at a tube station who can top
up your card with credit in lieu of cash.

This refers to the situation where there may be an unresolved journey
somewhere in the day's tally. This does not count towards the cap value
and thus you can end up with paying too much. While a ticket office can
resolve the journey they cannot reset the cap. Therefore the customer
services centre have to be approached because they can access the
previous day's trip tally and calculate what the cap should be. They
also have the authority to amend your running value total and make the
necessary changes. As you might imagine there are good reasons for not
providing that sort of facility at every ticket office.
--
Paul C


Admits to working for London Underground!

Oyster Prepay capping publicity
 

"some journeys have been defined as requiring travel via Zone 1 and
will be charged and capped accordingly, irrespective of the actual
route
taken".

I wonder what journeys those are?

Highbury & Islington to Shadwell DLR is probably one. I've been charged
Zone 2 only fares for that in the past, I assume due to the NLL - DLR
possibility.

Oyster Prepay capping publicity
 

wrote:
"some journeys have been defined as requiring travel via Zone 1 and
will be charged and capped accordingly, irrespective of the actual

route

taken".

I wonder what journeys those are?


Highbury & Islington to Shadwell DLR is probably one. I've been charged
Zone 2 only fares for that in the past, I assume due to the NLL - DLR
possibility.

Surely not on Prepay, as Prepay isn't yet valid on the NLL...

--
Dave Arquati
Imperial College, SW7
www.alwaystouchout.com - Transport projects in London

Oyster Prepay capping publicity
 

On Sun, 20 Feb 2005 17:49:28 +0000, Dave Arquati
wrote:

There's plenty of this at Tube stations now. I picked up two leaflets,
[snip]

There's also a not very useful guide at:
http://www.tfl.gov.uk/tfl/fares-tick...2005-02-27.pdf


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