Can't cancel auto-topup
 

I have been using autotopup since the start but will be leaving London
soon :-) so I don't want it to do any more top ups in the mean time.
If I am running out of money I can put £5 on myself at a station.

I can't actually cancel auto topup without knowing, 24 hours in
advance, what journey I will be doing.

I normally cycle everywhere and only get the tube if I have been
drinking, if it's raining or in other limited circumstances hence I
can't specify a station more than a few hours in advance.

According to the helpline, it can't even be cancelled by staff in the
ticket office. So I am stuck. Any suggestions?

Chris

Can't cancel auto-topup
 

C! wrote:
I have been using autotopup since the start but will be leaving
London soon :-) so I don't want it to do any more top ups in the
mean time. If I am running out of money I can put £5 on myself at a
station.

I can't actually cancel auto topup without knowing, 24 hours in
advance, what journey I will be doing.

I normally cycle everywhere and only get the tube if I have been
drinking, if it's raining or in other limited circumstances hence I
can't specify a station more than a few hours in advance.

I would have thought that it wasn't necessary to take an actual journey
in order to cancel auto top-up. Just specify a station that you can
conveniently cycle to, touch the card on a gate, then get the ticket
office to cancel the resulting unresolved journey. That worked for me
(except the cycling bit!) when I first put auto top-up on my Oyster
card, so it should work for cancelling it too.
--
Richard J.
(to e-mail me, swap uk and yon in address)

Can't cancel auto-topup
 

I have been using autotopup since the start but will be leaving
London soon :-) so I don't want it to do any more top ups in the
mean time. If I am running out of money I can put £5 on myself at a
station.

I can't actually cancel auto topup without knowing, 24 hours in
advance, what journey I will be doing.

I normally cycle everywhere and only get the tube if I have been
drinking, if it's raining or in other limited circumstances hence I
can't specify a station more than a few hours in advance.

I would have thought that it wasn't necessary to take an actual journey
in order to cancel auto top-up. Just specify a station that you can
conveniently cycle to, touch the card on a gate, then get the ticket
office to cancel the resulting unresolved journey. That worked for me
(except the cycling bit!) when I first put auto top-up on my Oyster card,
so it should work for cancelling it too.

Yes. I had to do something similar for a family member who doesn't use
their Oyster card very often but their credit card had expired. TfL sent an
email which stated that the Oyster card would be "stopped" if new credit
card details were not given. When we tried to enter the new details on the
website it insisted that we had to collect a new top up instruction (and
add at least £10 to the card) in order to change the credit card details.
I'd be interested to know why you can't just change the credit card details
without collecting a new instruction. I wouldn't have thought the credit
card data would be written to the Oyster card.

Can't cancel auto-topup
 

TKD wrote:
I have been using autotopup since the start but will be leaving
London soon :-) so I don't want it to do any more top ups in the
mean time. If I am running out of money I can put £5 on myself at a
station.

I can't actually cancel auto topup without knowing, 24 hours in
advance, what journey I will be doing.

I normally cycle everywhere and only get the tube if I have been
drinking, if it's raining or in other limited circumstances hence I
can't specify a station more than a few hours in advance.

I would have thought that it wasn't necessary to take an actual journey
in order to cancel auto top-up. Just specify a station that you can
conveniently cycle to, touch the card on a gate, then get the ticket
office to cancel the resulting unresolved journey. That worked for me
(except the cycling bit!) when I first put auto top-up on my Oyster card,
so it should work for cancelling it too.

Yes. I had to do something similar for a family member who doesn't use
their Oyster card very often but their credit card had expired. TfL sent an
email which stated that the Oyster card would be "stopped" if new credit
card details were not given. When we tried to enter the new details on the
website it insisted that we had to collect a new top up instruction (and
add at least £10 to the card) in order to change the credit card details.
I'd be interested to know why you can't just change the credit card details
without collecting a new instruction. I wouldn't have thought the credit
card data would be written to the Oyster card.


It's very crap - I would expect any system to be cancelable regardless
of future use