Wrong Oyster information
 

Heard at London Bridge Jubilee line westbound platform late on Friday
night, an obviously pre-recorded announcement informing us that
"Oyster Pay-As-You-Go is not valid on any National Rail services from
this station".

I despair.

--
James Farrar
. @gmail.com

Wrong Oyster information
 

On Sun, 17 Sep 2006 11:39:20 +0100, James Farrar
wrote:

Heard at London Bridge Jubilee line westbound platform late on Friday
night, an obviously pre-recorded announcement informing us that
"Oyster Pay-As-You-Go is not valid on any National Rail services from
this station".

I despair.

And at Liverpool Street (LUL) there are fairly frequent reminders that
Oyster Pay-as-you-go is valid only between Liverpool Street and
Stratford. No mention of Seven Sisters or tottenham Hale.

Wrong Oyster information
 

Ken wrote:
On Sun, 17 Sep 2006 11:39:20 +0100, James Farrar
wrote:

Heard at London Bridge Jubilee line westbound platform late on Friday
night, an obviously pre-recorded announcement informing us that
"Oyster Pay-As-You-Go is not valid on any National Rail services from
this station".

I despair.

And at Liverpool Street (LUL) there are fairly frequent reminders that
Oyster Pay-as-you-go is valid only between Liverpool Street and
Stratford. No mention of Seven Sisters or tottenham Hale.

Or Walthamstow Central?

Wrong Oyster information
 

Paul Weaver wrote:
Ken wrote:
On Sun, 17 Sep 2006 11:39:20 +0100, James Farrar
wrote:

Heard at London Bridge Jubilee line westbound platform late on Friday
night, an obviously pre-recorded announcement informing us that
"Oyster Pay-As-You-Go is not valid on any National Rail services from
this station".

I despair.

And at Liverpool Street (LUL) there are fairly frequent reminders that
Oyster Pay-as-you-go is valid only between Liverpool Street and
Stratford. No mention of Seven Sisters or tottenham Hale.

Or Walthamstow Central?


And presumably Upminster for the few trains that still run that way?

Wrong Oyster information
 

On Sun, 17 Sep 2006 11:39:20 +0100, James Farrar
wrote:

Heard at London Bridge Jubilee line westbound platform late on Friday
night, an obviously pre-recorded announcement informing us that
"Oyster Pay-As-You-Go is not valid on any National Rail services from
this station".

I despair.

So have you emailed TfL to let them know, or are you just going to
despair in silence?

Wrong Oyster information
 

On Sun, 17 Sep 2006 22:58:07 +0100, Peter Frimberley
wrote:

On Sun, 17 Sep 2006 11:39:20 +0100, James Farrar
wrote:

Heard at London Bridge Jubilee line westbound platform late on Friday
night, an obviously pre-recorded announcement informing us that
"Oyster Pay-As-You-Go is not valid on any National Rail services from
this station".

I despair.

So have you emailed TfL to let them know, or are you just going to
despair in silence?

Well, I could go through the hassle of trawling through the TfL
website to find an email address that probably won't reach the right
person and, even if it does, probably won't result in anything being
done, but life is too short.

--
James Farrar
. @gmail.com

Wrong Oyster information
 

James Farrar wrote:
On Sun, 17 Sep 2006 22:58:07 +0100, Peter Frimberley
wrote:

On Sun, 17 Sep 2006 11:39:20 +0100, James Farrar
wrote:

Heard at London Bridge Jubilee line westbound platform late on Friday
night, an obviously pre-recorded announcement informing us that
"Oyster Pay-As-You-Go is not valid on any National Rail services from
this station".

I despair.

So have you emailed TfL to let them know, or are you just going to
despair in silence?

Well, I could go through the hassle of trawling through the TfL
website to find an email address that probably won't reach the right
person and, even if it does, probably won't result in anything being
done, but life is too short.



In any case, what would be the purpose of the email? Is it to tell TfL
where Oyster is valid, or is it to tell TfL what announcements they are
making?

You'd think they'd already know both.

Wrong Oyster information
 

On 18 Sep 2006 03:35:12 -0700, "MIG"
wrote:


James Farrar wrote:
On Sun, 17 Sep 2006 22:58:07 +0100, Peter Frimberley
wrote:

On Sun, 17 Sep 2006 11:39:20 +0100, James Farrar
wrote:

Heard at London Bridge Jubilee line westbound platform late on Friday
night, an obviously pre-recorded announcement informing us that
"Oyster Pay-As-You-Go is not valid on any National Rail services from
this station".

I despair.

So have you emailed TfL to let them know, or are you just going to
despair in silence?

Well, I could go through the hassle of trawling through the TfL
website to find an email address that probably won't reach the right
person and, even if it does, probably won't result in anything being
done, but life is too short.



In any case, what would be the purpose of the email? Is it to tell TfL
where Oyster is valid, or is it to tell TfL what announcements they are
making?

You'd think they'd already know both.

You would, but clearly they don't, so a simple note to TfL requesting
them to check the staff at London Bridge, and telling them the
date/time so they can work out which individual probably made the
wrong announcement, has got to be worth a go, it's comparable effort
to whinging on this newsgroup after all. You never know, it might just
do a little tiny bit towards improving the system as a whole, and help
other people. Otherwise the hapless member of staff at London Bridge
might never be corrected. I doubt that TfL employ "announcement
police" to go stand at every station for a whole week and check every
announcement made by every single shift.

The contact form is at http://www.tfl.gov.uk/tfl/contact_home.shtml
(one link from the TfL home page!) and in my experience of using it in
the last year or so they always reply within a few days, if you ask
them to, and they have absolutely acted upon the requests I made of
them.

Wrong Oyster information
 

On Mon, 18 Sep 2006 11:09:28 +0100, James Farrar
wrote:

On Sun, 17 Sep 2006 22:58:07 +0100, Peter Frimberley
wrote:

On Sun, 17 Sep 2006 11:39:20 +0100, James Farrar
wrote:

Heard at London Bridge Jubilee line westbound platform late on Friday
night, an obviously pre-recorded announcement informing us that
"Oyster Pay-As-You-Go is not valid on any National Rail services from
this station".

I despair.

So have you emailed TfL to let them know, or are you just going to
despair in silence?

Well, I could go through the hassle of trawling through the TfL
website to find an email address that probably won't reach the right
person and, even if it does, probably won't result in anything being
done, but life is too short.

Sheesh, The contact form is right there at
http://www.tfl.gov.uk/tfl/contact_home.shtml (one link from the TfL
home page!) and in my experience of using it in the last year or so
they always reply within a few days, if you ask them to, and they have
absolutely acted upon the requests I made of them.

Give it a go, you might be surprised.

Posting there and giving them a chance to sort it out is no more
effort than posting here, where it is extremely unlikely to be picked
up and acted upon. I cannot understand why you would not even try to
get it fixed, when it is so easy to do so, unless you get some sort of
kick from criticising TfL just for the sake of it.

Wrong Oyster information
 

On Mon, 18 Sep 2006 12:29:35 +0100, Peter Frimberley
wrote:

On 18 Sep 2006 03:35:12 -0700, "MIG"
wrote:


James Farrar wrote:
On Sun, 17 Sep 2006 22:58:07 +0100, Peter Frimberley
wrote:

On Sun, 17 Sep 2006 11:39:20 +0100, James Farrar
wrote:

Heard at London Bridge Jubilee line westbound platform late on Friday
night, an obviously pre-recorded announcement informing us that
"Oyster Pay-As-You-Go is not valid on any National Rail services from
this station".

I despair.

So have you emailed TfL to let them know, or are you just going to
despair in silence?

Well, I could go through the hassle of trawling through the TfL
website to find an email address that probably won't reach the right
person and, even if it does, probably won't result in anything being
done, but life is too short.



In any case, what would be the purpose of the email? Is it to tell TfL
where Oyster is valid, or is it to tell TfL what announcements they are
making?

You'd think they'd already know both.

You would, but clearly they don't, so a simple note to TfL requesting
them to check the staff at London Bridge, and telling them the
date/time so they can work out which individual probably made the
wrong announcement,

It was a pre-recorded message.

--
James Farrar
. @gmail.com

Wrong Oyster information
 

James Farrar wrote:
On Mon, 18 Sep 2006 12:29:35 +0100, Peter Frimberley
wrote:

On 18 Sep 2006 03:35:12 -0700, "MIG"
wrote:


James Farrar wrote:
On Sun, 17 Sep 2006 22:58:07 +0100, Peter Frimberley
wrote:

On Sun, 17 Sep 2006 11:39:20 +0100, James Farrar
wrote:

Heard at London Bridge Jubilee line westbound platform late on Friday
night, an obviously pre-recorded announcement informing us that
"Oyster Pay-As-You-Go is not valid on any National Rail services from
this station".

I despair.

So have you emailed TfL to let them know, or are you just going to
despair in silence?

Well, I could go through the hassle of trawling through the TfL
website to find an email address that probably won't reach the right
person and, even if it does, probably won't result in anything being
done, but life is too short.



In any case, what would be the purpose of the email? Is it to tell TfL
where Oyster is valid, or is it to tell TfL what announcements they are
making?

You'd think they'd already know both.

You would, but clearly they don't, so a simple note to TfL requesting
them to check the staff at London Bridge, and telling them the
date/time so they can work out which individual probably made the
wrong announcement,

It was a pre-recorded message.


In a situation like this, I wouldn't be inclined to tell the culprits
what they were doing wrong. ("Did you bother to point out to the
mugger that theft is illegal?") They ought to know both what
announcements they are making and what the validity of Oyster is.

This is against a background of general scamminess and injustice
related to Oyster, so there isn't any underpinning trust and assumption
of goodwill.

Therefore I would go direct to London Travelwatch and other authorities
rather than bother emailing TfL.

Posting it on this forum was useful, because it alerts other readers to
similar scams which they can complain about.