Oyster incomplete journeys - further info
 

In message , asdf
writes

They're still insisting on using a rip-off 0845 number for the
helpline.

The rather splendid www.saynoto0870.com gives 020 7227 7886 as an
alternative.
--
Steve Fitzgerald has now left the building.
You will find him in London's Docklands, E16, UK
(please use the reply to address for email)

Oyster incomplete journeys - further info
 

On Sun, 12 Nov 2006 04:57:26 +0000, asdf
wrote:

They're still insisting on using a rip-off 0845 number for the
helpline.

Isn't 0845 local rate?

Oyster incomplete journeys - further info
 

In article ,
(Matthew Dickinson) wrote:

"Travelling to Wimbledon by Tram using Oyster

You must touch in at the start of your tram journey and touch out
at the gate when leaving Wimbledon station (or on one of the card
readers on Platform 1 - 4 if transferring to the Tube)
Do not touch your card on the yellow reader adjacent to the manual
gate when leaving the station."

What is the difference between "the gate when leaving Wimbledon
station" and "the manual gate when leaving the station"?

A Tramlink validation allows you to open the exit gates at
Wimbledon, but tram journeys do not require touching out, so there is
no revenue implication.

The manual gate validator will regard a touch as starting a new
tube PAYG journey.

But what is its purpose by the exit gate?

For tube to tram interchange, what is not clear from the FAQs is
whether a touch in on the validator on Platform 10 resolves a tube
journey without a touch out on Platforms 1-4.

--
Colin Rosenstiel

Oyster incomplete journeys - further info
 

In article ,
lid (asdf) wrote:

This is an excellent document. Many of the previously opaque
workings of Oyster have finally been made public, and (for the most
part) to a very satisfactory level of detail. Even the less palatable
parts are candidly laid out. I did think it seemed unfair that they
were going to start charging £4 for not sticking to the rules, without
ever quite setting out what all the rules were. But that's (almost?)
all been fixed now.

Yes, the one question not answered there is what to do if you touch in
by mistake when you should have used a paper ticket instead. For those
of us outside London who have no choice but to use a combination of
paper tickets and Oyster this is a real risk.

They're still insisting on using a rip-off 0845 number for the
helpline.

Indeed. Why no local number? There is absolutely no excuse not to have
an 020 number nowadays. Even I have one!

--
Colin Rosenstiel

Oyster incomplete journeys - further info
 

In article ,
(James Farrar) wrote:

On Sun, 12 Nov 2006 04:57:26 +0000, asdf
wrote:

They're still insisting on using a rip-off 0845 number for the
helpline.

Isn't 0845 local rate?

Oh dear! You'll be telling us that London is divided into 0207 and 0208
next!

Most phone (mobile and landline) payment schemes have included calls
nowadays. Calls to 0845 numbers are not usually included in them.

--
Colin Rosenstiel

Oyster incomplete journeys - further info
 

On Sun, 12 Nov 2006 11:57:15 +0000, James Farrar wrote:

They're still insisting on using a rip-off 0845 number for the
helpline.

Isn't 0845 local rate?

Whoever your provider is, 0845 is almost certainly (considerably) more
expensive than local rate. It's a sort of premium rate number, where
some of the cost of the call goes to the person you're calling.

Oyster incomplete journeys - further info
 

On Sun, 12 Nov 2006 12:50 +0000 (GMT Standard Time),
(Colin Rosenstiel) wrote:

In article ,
(James Farrar) wrote:

On Sun, 12 Nov 2006 04:57:26 +0000, asdf
wrote:

They're still insisting on using a rip-off 0845 number for the
helpline.

Isn't 0845 local rate?

Oh dear! You'll be telling us that London is divided into 0207 and 0208
next!

I will not. London has never been divided into 0207 and 0208, whereas
0845 numbers always used to be charged at local rate from a BT
landline. I don't know whether this is still the case.

Most phone (mobile and landline) payment schemes have included calls
nowadays. Calls to 0845 numbers are not usually included in them.

Oh, right. This is news to me. They're included in my mobile package.

Oyster incomplete journeys - further info
 

On Sun, 12 Nov 2006 01:49 +0000 (GMT Standard Time), Colin Rosenstiel
wrote:

I'm a bit curious as to what this bit means:

"Travelling to Wimbledon by Tram using Oyster

You must touch in at the start of your tram journey and touch out at the
gate when leaving Wimbledon station (or on one of the card readers on
Platform 1 - 4 if transferring to the Tube)

Do not touch your card on the yellow reader adjacent to the manual gate
when leaving the station."

What is the difference between "the gate when leaving Wimbledon station"
and "the manual gate when leaving the station"?

The readers on the automatic gates are set to "exit only". The reader
by the manual gate (big black gate at the side, used for people with
luggage, wheelchairs, etc) is set for "exit only" while the gate is
closed, and "entry or exit" while the gate is open.

Presumably, if you touch the reader in "entry or exit" mode, its logic
decides you are making an entry, and creates a new Tube journey.

Oyster incomplete journeys - further info
 

In message , James Farrar
writes

They're still insisting on using a rip-off 0845 number for the
helpline.

Isn't 0845 local rate?

Oh dear! You'll be telling us that London is divided into 0207 and 0208
next!

I will not. London has never been divided into 0207 and 0208, whereas
0845 numbers always used to be charged at local rate from a BT
landline. I don't know whether this is still the case.

My local rate is free... 0845 numbers are certainly not that.

Most phone (mobile and landline) payment schemes have included calls
nowadays. Calls to 0845 numbers are not usually included in them.

Oh, right. This is news to me. They're included in my mobile package.

That's actually quite rare IME.
--
Steve Fitzgerald has now left the building.
You will find him in London's Docklands, E16, UK
(please use the reply to address for email)

Oyster incomplete journeys - further info
 

"Colin Rosenstiel" wrote in message
...

Indeed. Why no local number? There is absolutely no excuse not to have
an 020 number nowadays. Even I have one!

020 7227 7886 is the number listed at http://www.saynoto0870.com

Ian