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Annual Oyster and Photocard
A quick question regarding the need for photocards with Oysters.
I have an Annual Oystercard and accompanying Gold Record Card. I also have a very old photocard which used to be used when I would get a monthly paper season ticket. Yesterday at Liverpool Street station (LU side) I was stopped by a non-uniformed ticket inspector, she went through all my tickets and said I needed a photocard with my Goldcard. She was very very persistant that I needed one. I asked if you still needed one with Oystercards, which she replied of course you do. I went through my wallet and found my old photocard used for purchasing paper LU season tickets, which she reluctantly accepted. She spent ages scanning my Oyster and looking at the various tickets in my ticket holder. Hence I missed my connecting train (Very tight transfer time I know), however I don't think my Oystercard is related to my photocard in any way. I spoke to various staff at different stations today who all said "you do not need a photocard with a Oystercard". Ready to make a complaint, I just spoke to a Revenue Protection Manager on the phone who covers Liverpool Street who was rude to say the least. He said you must have a photocard with an period Oystercard, and that the Inspector was right and I was wrong. Obviously I did'nt take it further as he implied he knows everything about tickets. Setting aside the fact the inspector was very rude, was she correct ? Any thoughts ..... |
Annual Oyster and Photocard
In message , Sam
writes A quick question regarding the need for photocards with Oysters. I have an Annual Oystercard and accompanying Gold Record Card. I also have a very old photocard which used to be used when I would get a monthly paper season ticket. Yesterday at Liverpool Street station (LU side) I was stopped by a non-uniformed ticket inspector, she went through all my tickets and said I needed a photocard with my Goldcard. She was very very persistant that I needed one. I asked if you still needed one with Oystercards, which she replied of course you do. I went through my wallet and found my old photocard used for purchasing paper LU season tickets, which she reluctantly accepted. She spent ages scanning my Oyster and looking at the various tickets in my ticket holder. Hence I missed my connecting train (Very tight transfer time I know), however I don't think my Oystercard is related to my photocard in any way. I spoke to various staff at different stations today who all said "you do not need a photocard with a Oystercard". Ready to make a complaint, I just spoke to a Revenue Protection Manager on the phone who covers Liverpool Street who was rude to say the least. He said you must have a photocard with an period Oystercard, and that the Inspector was right and I was wrong. Obviously I did'nt take it further as he implied he knows everything about tickets. Setting aside the fact the inspector was very rude, was she correct ? Any thoughts ..... According to the tfl website u only need a photocard when u are a 18+ student or are eligible for a 16-17 discount. -- martyn dawe |
Annual Oyster and Photocard
Sam wrote:
A quick question regarding the need for photocards with Oysters. I have an Annual Oystercard and accompanying Gold Record Card. I also have a very old photocard which used to be used when I would get a monthly paper season ticket. Yesterday at Liverpool Street station (LU side) I was stopped by a non-uniformed ticket inspector, she went through all my tickets and said I needed a photocard with my Goldcard. She was very very persistant that I needed one. I asked if you still needed one with Oystercards, which she replied of course you do. I went through my wallet and found my old photocard used for purchasing paper LU season tickets, which she reluctantly accepted. She spent ages scanning my Oyster and looking at the various tickets in my ticket holder. Hence I missed my connecting train (Very tight transfer time I know), however I don't think my Oystercard is related to my photocard in any way. I spoke to various staff at different stations today who all said "you do not need a photocard with a Oystercard". Ready to make a complaint, I just spoke to a Revenue Protection Manager on the phone who covers Liverpool Street who was rude to say the least. He said you must have a photocard with an period Oystercard, and that the Inspector was right and I was wrong. Obviously I did'nt take it further as he implied he knows everything about tickets. Setting aside the fact the inspector was very rude, was she correct ? Any thoughts ..... From the Oyster website, result #1 searching help for 'photocard': Do I need a photocard when I am using Oyster? Question Do I need a photocard when I am using Oyster? Answer You do not need to carry a photocard if you have an Adult rate Travelcard or Bus Pass on your Oyster card, or if you are using Oyster to pay as you go. Freedom Pass holders need to continue to carry their Freedom Pass photocards with their Oyster card at all times. Holders of 16-17 photocards to carry their photocard with them at all times when using Oyster. Students and Under 16s are issued with Oyster photocards, which they need to be eligible for free and reduced/discount rate travel. Complain away... -- Larry Lard The address is real, but unread - please reply to the group |
Annual Oyster and Photocard
In message , Larry Lard
writes Complain away... And do let us know the result....... :-) -- Ian Jelf, MITG Birmingham, UK Registered Blue Badge Tourist Guide for London and the Heart of England http://www.bluebadge.demon.co.uk |
Annual Oyster and Photocard
"Ian Jelf" wrote in message ... In message , Larry Lard writes Complain away... And do let us know the result....... :-) -- Any pointers who to complain to. The Revenue Protection Manager who I spoke to on the phone said he supervised all inspectors on duty at Liverpool Street . I don't really want to speak to him again, as he said I definately required a photocard, he was pretty rude as well. Anyone higher up than him ? |
Annual Oyster and Photocard
A quick question regarding the need for photocards with Oysters.
I have an Annual Oystercard and accompanying Gold Record Card. I also have a very old photocard which used to be used when I would get a monthly paper season ticket. Yesterday at Liverpool Street station (LU side) I was stopped by a non-uniformed ticket inspector, she went through all my tickets and said I needed a photocard with my Goldcard. She was very very persistant that I needed one. I asked if you still needed one with Oystercards, which she replied of course you do. I went through my wallet and found my old photocard used for purchasing paper LU season tickets, which she reluctantly accepted. She spent ages scanning my Oyster and looking at the various tickets in my ticket holder. Hence I missed my connecting train (Very tight transfer time I know), however I don't think my Oystercard is related to my photocard in any way. I spoke to various staff at different stations today who all said "you do not need a photocard with a Oystercard". Ready to make a complaint, I just spoke to a Revenue Protection Manager on the phone who covers Liverpool Street who was rude to say the least. He said you must have a photocard with an period Oystercard, and that the Inspector was right and I was wrong. Obviously I did'nt take it further as he implied he knows everything about tickets. Setting aside the fact the inspector was very rude, was she correct ? Any thoughts ..... When they first launched Oyster card for annual seasons (sometime in August 2003 I think it was) I had to supply my photocard number. Sometime after that they changed the rules so you do not need a photocard with a normal adult Oyster. This photocard number continued to appear on my online oyster account for that card for some time after that, but it appears to be no longer on there. Other Oyster cards registered after this date had "XXXXX" or something like that in the photocard field. Where an Oyster card needs a photocard (such as a student discount) it is physically part of the card. i.e. the Oyster card and the photocard are the same thing. I, and other people I know, have been told a variety of crap from NR staff regarding Oyster including: 1) Oyster loaded with season tickets are not valid on National Rail (Silverlink) 2) Oyster pay as you go not valid on sections of NR where it is valid (Thameslink Farringdon-London Bridge) 3) Gold record card required to be carried or Oyster-charged season is not valid, despite the record card displaying "NOT VALID FOR TRAVEL". (c2c) You can take whatever they say with a pinch of salt. |
Annual Oyster and Photocard
"tkd" wrote in message ... A quick question regarding the need for photocards with Oysters. I have an Annual Oystercard and accompanying Gold Record Card. I also have a very old photocard which used to be used when I would get a monthly paper season ticket. Yesterday at Liverpool Street station (LU side) I was stopped by a non-uniformed ticket inspector, she went through all my tickets and said I needed a photocard with my Goldcard. She was very very persistant that I needed one. I asked if you still needed one with Oystercards, which she replied of course you do. I went through my wallet and found my old photocard used for purchasing paper LU season tickets, which she reluctantly accepted. She spent ages scanning my Oyster and looking at the various tickets in my ticket holder. Hence I missed my connecting train (Very tight transfer time I know), however I don't think my Oystercard is related to my photocard in any way. I spoke to various staff at different stations today who all said "you do not need a photocard with a Oystercard". Ready to make a complaint, I just spoke to a Revenue Protection Manager on the phone who covers Liverpool Street who was rude to say the least. He said you must have a photocard with an period Oystercard, and that the Inspector was right and I was wrong. Obviously I did'nt take it further as he implied he knows everything about tickets. Setting aside the fact the inspector was very rude, was she correct ? Any thoughts ..... When they first launched Oyster card for annual seasons (sometime in August 2003 I think it was) I had to supply my photocard number. Sometime after that they changed the rules so you do not need a photocard with a normal adult Oyster. This photocard number continued to appear on my online oyster account for that card for some time after that, but it appears to be no longer on there. Other Oyster cards registered after this date had "XXXXX" or something like that in the photocard field. Where an Oyster card needs a photocard (such as a student discount) it is physically part of the card. i.e. the Oyster card and the photocard are the same thing. I, and other people I know, have been told a variety of crap from NR staff regarding Oyster including: 1) Oyster loaded with season tickets are not valid on National Rail (Silverlink) 2) Oyster pay as you go not valid on sections of NR where it is valid (Thameslink Farringdon-London Bridge) 3) Gold record card required to be carried or Oyster-charged season is not valid, despite the record card displaying "NOT VALID FOR TRAVEL". (c2c) You can take whatever they say with a pinch of salt. This wasn't NR staff though. This was LU Revenue Protection staff, not only the female doing the checks, but also her manager who I spoke to on the phone. Neither of them knew / were aware that you no longer required a photocard with an Oyster. I spoke to LU customer services who have e-mailed me the relevent web link. Any idea who to address my letter to ? |
Annual Oyster and Photocard
Sam wrote: "tkd" wrote in message ... A quick question regarding the need for photocards with Oysters. I have an Annual Oystercard and accompanying Gold Record Card. I also have a very old photocard which used to be used when I would get a monthly paper season ticket. Yesterday at Liverpool Street station (LU side) I was stopped by a non-uniformed ticket inspector, she went through all my tickets and said I needed a photocard with my Goldcard. She was very very persistant that I needed one. I asked if you still needed one with Oystercards, which she replied of course you do. I went through my wallet and found my old photocard used for purchasing paper LU season tickets, which she reluctantly accepted. She spent ages scanning my Oyster and looking at the various tickets in my ticket holder. Hence I missed my connecting train (Very tight transfer time I know), however I don't think my Oystercard is related to my photocard in any way. I spoke to various staff at different stations today who all said "you do not need a photocard with a Oystercard". Ready to make a complaint, I just spoke to a Revenue Protection Manager on the phone who covers Liverpool Street who was rude to say the least. He said you must have a photocard with an period Oystercard, and that the Inspector was right and I was wrong. Obviously I did'nt take it further as he implied he knows everything about tickets. Setting aside the fact the inspector was very rude, was she correct ? Any thoughts ..... When they first launched Oyster card for annual seasons (sometime in August 2003 I think it was) I had to supply my photocard number. Sometime after that they changed the rules so you do not need a photocard with a normal adult Oyster. This photocard number continued to appear on my online oyster account for that card for some time after that, but it appears to be no longer on there. Other Oyster cards registered after this date had "XXXXX" or something like that in the photocard field. Where an Oyster card needs a photocard (such as a student discount) it is physically part of the card. i.e. the Oyster card and the photocard are the same thing. I, and other people I know, have been told a variety of crap from NR staff regarding Oyster including: 1) Oyster loaded with season tickets are not valid on National Rail (Silverlink) 2) Oyster pay as you go not valid on sections of NR where it is valid (Thameslink Farringdon-London Bridge) 3) Gold record card required to be carried or Oyster-charged season is not valid, despite the record card displaying "NOT VALID FOR TRAVEL". (c2c) You can take whatever they say with a pinch of salt. This wasn't NR staff though. This was LU Revenue Protection staff, not only the female doing the checks, but also her manager who I spoke to on the phone. Neither of them knew / were aware that you no longer required a photocard with an Oyster. I spoke to LU customer services who have e-mailed me the relevent web link. Any idea who to address my letter to ? Wow, so not only did the LU Revenue Protection Inspector (RPI) who hassled you not know the rules, her boss didn't know the rules either! I can believe this happening with RPI staff working for a train company, but I'm pretty surprised it's the case with an LU RPI, and shocked that the LU manager doesn't know what their talking about. You can submit failry specific complaints via the online feedback form... https://www.tfl.gov.uk/tube/contacts/form.asp ....but I think in some situations such as this sending a letter has more force to it. Send it to: Customer Service Centre London Underground 55 Broadway London SW1H 0BD (found on http://www.tfl.gov.uk/tube/contacts/) I'm sure you know this already but I'll say it anyway - include as much detail as you can - the date, the time, the RPIs name if known/ if not perhaps what they looked like, the precise location where you were checked, what number you called to complain, and the name of the manager that you spoke to, and perhaps include your Oyster card number as well as your details. It sounds like you've been treated shabbily by people who should know better - do come back to utl and post a follow up when you get a response. |
Annual Oyster and Photocard
Sam wrote:
"Ian Jelf" wrote in message ... In message , Larry Lard writes Complain away... And do let us know the result....... :-) -- Any pointers who to complain to. The Revenue Protection Manager who I spoke to on the phone said he supervised all inspectors on duty at Liverpool Street . I don't really want to speak to him again, as he said I definately required a photocard, he was pretty rude as well. Anyone higher up than him ? Just to confirm that all this happened in the Underground station at Liverpool Street (I think you said that in your OP). If so, I would go for Customer Service Centre London Underground 55 Broadway London SW1H 0BD If after dealing with them you need to go higher still, I think there is an ombudsman-type organisation called the LRPC or somesuch. Or wait, maybe that's only the big trains... -- Larry Lard The address is real, but unread - please reply to the group |
Annual Oyster and Photocard
On Mon, 15 Jan 2007 14:09:21 -0000, tkd wrote:
I, and other people I know, have been told a variety of crap from NR staff regarding Oyster including: 2) Oyster pay as you go not valid on sections of NR where it is valid (Thameslink Farringdon-London Bridge) Barrier staff at London Bridge (NR) appear to be under specific instructions to tell you that PAYG is *not* valid at that station. The ticket gates there reject PAYG-only Oyster cards, so you have to go to the manual gate. The staff there say, every time, that PAYG is not valid, and will only let you in/out after you insist that it is. |
Annual Oyster and Photocard
"Larry Lard" wrote in message ... If after dealing with them you need to go higher still, I think there is an ombudsman-type organisation called the LRPC or somesuch. Or wait, maybe that's only the big trains... London Travelwatch - and they cover all London travel modes - even streets... http://www.londontravelwatch.org.uk/ Paul |
Annual Oyster and Photocard
Larry Lard wrote:
Sam wrote: "Ian Jelf" wrote in message ... In message , Larry Lard writes Complain away... And do let us know the result....... :-) -- Any pointers who to complain to. The Revenue Protection Manager who I spoke to on the phone said he supervised all inspectors on duty at Liverpool Street . I don't really want to speak to him again, as he said I definately required a photocard, he was pretty rude as well. Anyone higher up than him ? Just to confirm that all this happened in the Underground station at Liverpool Street (I think you said that in your OP). If so, I would go for Customer Service Centre London Underground 55 Broadway London SW1H 0BD If after dealing with them you need to go higher still, I think there is an ombudsman-type organisation called the LRPC or somesuch. Or wait, maybe that's only the big trains... London TravelWatch - formerly the LTUC - is the official watchdog for public transport in London. But they'll only take your complaint if you've already complained to the operator at fault (in your case LU) and not received a satisfactory answer. |
Annual Oyster and Photocard
"Mizter T" wrote in message ups.com... Sam wrote: "tkd" wrote in message ... A quick question regarding the need for photocards with Oysters. I have an Annual Oystercard and accompanying Gold Record Card. I also have a very old photocard which used to be used when I would get a monthly paper season ticket. Yesterday at Liverpool Street station (LU side) I was stopped by a non-uniformed ticket inspector, she went through all my tickets and said I needed a photocard with my Goldcard. She was very very persistant that I needed one. I asked if you still needed one with Oystercards, which she replied of course you do. I went through my wallet and found my old photocard used for purchasing paper LU season tickets, which she reluctantly accepted. She spent ages scanning my Oyster and looking at the various tickets in my ticket holder. Hence I missed my connecting train (Very tight transfer time I know), however I don't think my Oystercard is related to my photocard in any way. I spoke to various staff at different stations today who all said "you do not need a photocard with a Oystercard". Ready to make a complaint, I just spoke to a Revenue Protection Manager on the phone who covers Liverpool Street who was rude to say the least. He said you must have a photocard with an period Oystercard, and that the Inspector was right and I was wrong. Obviously I did'nt take it further as he implied he knows everything about tickets. Setting aside the fact the inspector was very rude, was she correct ? Any thoughts ..... When they first launched Oyster card for annual seasons (sometime in August 2003 I think it was) I had to supply my photocard number. Sometime after that they changed the rules so you do not need a photocard with a normal adult Oyster. This photocard number continued to appear on my online oyster account for that card for some time after that, but it appears to be no longer on there. Other Oyster cards registered after this date had "XXXXX" or something like that in the photocard field. Where an Oyster card needs a photocard (such as a student discount) it is physically part of the card. i.e. the Oyster card and the photocard are the same thing. I, and other people I know, have been told a variety of crap from NR staff regarding Oyster including: 1) Oyster loaded with season tickets are not valid on National Rail (Silverlink) 2) Oyster pay as you go not valid on sections of NR where it is valid (Thameslink Farringdon-London Bridge) 3) Gold record card required to be carried or Oyster-charged season is not valid, despite the record card displaying "NOT VALID FOR TRAVEL". (c2c) You can take whatever they say with a pinch of salt. This wasn't NR staff though. This was LU Revenue Protection staff, not only the female doing the checks, but also her manager who I spoke to on the phone. Neither of them knew / were aware that you no longer required a photocard with an Oyster. I spoke to LU customer services who have e-mailed me the relevent web link. Any idea who to address my letter to ? Wow, so not only did the LU Revenue Protection Inspector (RPI) who hassled you not know the rules, her boss didn't know the rules either! I can believe this happening with RPI staff working for a train company, but I'm pretty surprised it's the case with an LU RPI, and shocked that the LU manager doesn't know what their talking about. You can submit failry specific complaints via the online feedback form... https://www.tfl.gov.uk/tube/contacts/form.asp ...but I think in some situations such as this sending a letter has more force to it. Send it to: Customer Service Centre London Underground 55 Broadway London SW1H 0BD (found on http://www.tfl.gov.uk/tube/contacts/) I'm sure you know this already but I'll say it anyway - include as much detail as you can - the date, the time, the RPIs name if known/ if not perhaps what they looked like, the precise location where you were checked, what number you called to complain, and the name of the manager that you spoke to, and perhaps include your Oyster card number as well as your details. It sounds like you've been treated shabbily by people who should know better - do come back to utl and post a follow up when you get a response. The manager who I spoke to on the phone gave me the impression he was very high up. When I said I wanted to check the conditions with Goldcards and then if I was correct, make a complaint about an RPI, he said "Well I look after all the RPI's on SSL". I took this to mean the Sub Surface Lines. Would that be correct ? He sounded really annoyed that I was questioning one of his staff, and then said that the Photocard was required. The one thing that really irritates me is that if I had thrown away my old photocard, the RPI would have given me a fine / penalty notice etc. If I pursue this any further, I am scared they will have my details on file as a trouble maker, and could cause me problems further down the line. The RPI had a real attitude as well, when she was satisfied that I had every ticket, oyster, photocard I could possibly have, she walked away holding my Goldcard. When I said "Hang on a minute can I have all my tickets back" she through her arms in the air and gave me my ticket back. No apology for the hold up, may be she was irritated that she hadn't caught a fare evader (A was wearing a baseball cap, unshaven, bit scruffy may be !!!!!). |
Annual Oyster and Photocard
Sam wrote:
The manager who I spoke to on the phone gave me the impression he was very high up. When I said I wanted to check the conditions with Goldcards and then if I was correct, make a complaint about an RPI, he said "Well I look after all the RPI's on SSL". I took this to mean the Sub Surface Lines. Would that be correct ? In such a context then yes SSL would mean sub surface lines - te District, Metropolitan, East London and Hammersmith & City. High up managers can get it wrong as well, and remember it is sometimes the wont of managers to make out they're higher up in the hierachy than they actually are. He sounded really annoyed that I was questioning one of his staff, and then said that the Photocard was required. The one thing that really irritates me is that if I had thrown away my old photocard, the RPI would have given me a fine / penalty notice etc. ....which would have meant you would have challenged the fine, it would have been cancelled and hopefully they would have found out they were wrong. If I pursue this any further, I am scared they will have my details on file as a trouble maker, and could cause me problems further down the line. No way Sam you really should complain. Unless you've missed out some critical bit of information, it sounds very much like you've been wronged. You're not a trouble maker for travelling with a legitimate ticket and complaining because you were wrongly hassled for doing so. It will cause you no further problems down the line - it will cause the RPIs and their managers trouble as they're not doing their job right, and so it should. Anyway your letter will be dealt with by different people than the RPI team. The RPI had a real attitude as well, when she was satisfied that I had every ticket, oyster, photocard I could possibly have, she walked away holding my Goldcard. When I said "Hang on a minute can I have all my tickets back" she through her arms in the air and gave me my ticket back. No apology for the hold up, may be she was irritated that she hadn't caught a fare evader (A was wearing a baseball cap, unshaven, bit scruffy may be !!!!!). Being a scruff is no crime! Perhaps the RPIs thought someone had lent you their Oyster, as period Travelcards are non-transferable. However there is no real way they can enforce this unless they look up the relevent details on the Oyster database and ask you to confirm them - something I haven't heard ever having happen, though it's technically possible. (If you were using a borrowed Oyster then I wouldn't recomend complaining - but it sounds like the card was indeed yours.) I guess that given the high-value of an annual Travelcard, then if that Oyster card had been associated with a photocard in the past when photocards were still a requirement the RPIs might think that asking for sight of the photocard is one way to trip up those who're misusing a ticket. But it's not a requirement anymore so everyone who has an Oyster which has an associated photocard should safely be able to chuch said photocard away. In addition the fact that you've been rudely treated is not on, given that you had a valid ticket. Write that letter! |
Annual Oyster and Photocard
Mizter T wrote:
Being a scruff is no crime! Perhaps the RPIs thought someone had lent you their Oyster, as period Travelcards are non-transferable. However there is no real way they can enforce this unless they look up the relevent details on the Oyster database and ask you to confirm them - something I haven't heard ever having happen, though it's technically possible. (If you were using a borrowed Oyster then I wouldn't recomend complaining - but it sounds like the card was indeed yours.) And even that isn't possible if the Oyster card isn't registered (although IIRC registration is required for Travelcards valid for longer than a week). -- David of Broadway New York, NY, USA |
Annual Oyster and Photocard
On Mon, 15 Jan 2007 10:57:36 -0000, "Sam" wrote:
A quick question regarding the need for photocards with Oysters. I have an Annual Oystercard and accompanying Gold Record Card. I also have a very old photocard which used to be used when I would get a monthly paper season ticket. Yesterday at Liverpool Street station (LU side) I was stopped by a non-uniformed ticket inspector, she went through all my tickets and said I needed a photocard with my Goldcard. She was very very persistant that I needed one. I asked if you still needed one with Oystercards, which she replied of course you do. I went through my wallet and found my old photocard used for purchasing paper LU season tickets, which she reluctantly accepted. She spent ages scanning my Oyster and looking at the various tickets in my ticket holder. Hence I missed my connecting train (Very tight transfer time I know), however I don't think my Oystercard is related to my photocard in any way. I spoke to various staff at different stations today who all said "you do not need a photocard with a Oystercard". Ready to make a complaint, I just spoke to a Revenue Protection Manager on the phone who covers Liverpool Street who was rude to say the least. He said you must have a photocard with an period Oystercard, and that the Inspector was right and I was wrong. Obviously I did'nt take it further as he implied he knows everything about tickets. Setting aside the fact the inspector was very rude, was she correct ? Any thoughts ..... Yes but first a question. What zones / travel is your Annual Oystercard valid for? I can't see that info in your post and it is absolutely vital. I have been through the latest staff document for Fares and Tickets and what is says is the following :- A photocard is *not needed* to buy and use any Adult Rate Travelcard or Bus Pass on Oyster. A photocard *is needed* to buy or use :- a) monthly or longer period Travelcards that include validity to a National Rail station beyond Zones 1-6 b) monthly or longer period Tube only point to point season tickets (between stations in Zones A-D) issued before 2/1/07 until expiry of ticket. c) 7 day, monthly or longer period National Rail only season ticket. I assume you are not entitled to a concessionary rate by virtue of age or participation in the New Deal scheme as for these you must have an Oyster Photocard? Before you zap off your complaint an answer to the question I posed would be very helpful. As Liverpool St LU is managed as part of the Sub Surface Service Delivery Unit then it will be SSL staff that you dealt with. I'm not sure who the Revenue Protection Manager is for SSL these days. HTH -- Paul C Admits to working for London Underground! |
Annual Oyster and Photocard
A quick question regarding the need for photocards with Oysters.
I have an Annual Oystercard and accompanying Gold Record Card. I also have a very old photocard which used to be used when I would get a monthly paper season ticket. Yesterday at Liverpool Street station (LU side) I was stopped by a non-uniformed ticket inspector, she went through all my tickets and said I needed a photocard with my Goldcard. She was very very persistant that I needed one. I asked if you still needed one with Oystercards, which she replied of course you do. I went through my wallet and found my old photocard used for purchasing paper LU season tickets, which she reluctantly accepted. She spent ages scanning my Oyster and looking at the various tickets in my ticket holder. Hence I missed my connecting train (Very tight transfer time I know), however I don't think my Oystercard is related to my photocard in any way. I spoke to various staff at different stations today who all said "you do not need a photocard with a Oystercard". Ready to make a complaint, I just spoke to a Revenue Protection Manager on the phone who covers Liverpool Street who was rude to say the least. He said you must have a photocard with an period Oystercard, and that the Inspector was right and I was wrong. Obviously I did'nt take it further as he implied he knows everything about tickets. Setting aside the fact the inspector was very rude, was she correct ? Any thoughts ..... When they first launched Oyster card for annual seasons (sometime in August 2003 I think it was) I had to supply my photocard number. Sometime after that they changed the rules so you do not need a photocard with a normal adult Oyster. This photocard number continued to appear on my online oyster account for that card for some time after that, but it appears to be no longer on there. Other Oyster cards registered after this date had "XXXXX" or something like that in the photocard field. Where an Oyster card needs a photocard (such as a student discount) it is physically part of the card. i.e. the Oyster card and the photocard are the same thing. I, and other people I know, have been told a variety of crap from NR staff regarding Oyster including: 1) Oyster loaded with season tickets are not valid on National Rail (Silverlink) 2) Oyster pay as you go not valid on sections of NR where it is valid (Thameslink Farringdon-London Bridge) 3) Gold record card required to be carried or Oyster-charged season is not valid, despite the record card displaying "NOT VALID FOR TRAVEL". (c2c) You can take whatever they say with a pinch of salt. This wasn't NR staff though. This was LU Revenue Protection staff, not only the female doing the checks, but also her manager who I spoke to on the phone. Neither of them knew / were aware that you no longer required a photocard with an Oyster. I spoke to LU customer services who have e-mailed me the relevent web link. Any idea who to address my letter to ? You should definitely complain. LU staff at a major station have no excuse whatsoever for demanding to see something from you that has been obsolete for several years. |
Annual Oyster and Photocard
David of Broadway wrote:
Mizter T wrote: Being a scruff is no crime! Perhaps the RPIs thought someone had lent you their Oyster, as period Travelcards are non-transferable. However there is no real way they can enforce this unless they look up the relevent details on the Oyster database and ask you to confirm them - something I haven't heard ever having happen, though it's technically possible. (If you were using a borrowed Oyster then I wouldn't recomend complaining - but it sounds like the card was indeed yours.) And even that isn't possible if the Oyster card isn't registered (although IIRC registration is required for Travelcards valid for longer than a week). True. Though as you rightly point out, only 7-day Travelcards are available on an unregistered Oyster card - anything longer and it needs to be registered. |
Annual Oyster and Photocard
asdf wrote:
On Mon, 15 Jan 2007 14:09:21 -0000, tkd wrote: I, and other people I know, have been told a variety of crap from NR staff regarding Oyster including: 2) Oyster pay as you go not valid on sections of NR where it is valid (Thameslink Farringdon-London Bridge) Barrier staff at London Bridge (NR) appear to be under specific instructions to tell you that PAYG is *not* valid at that station. The ticket gates there reject PAYG-only Oyster cards, so you have to go to the manual gate. The staff there say, every time, that PAYG is not valid, and will only let you in/out after you insist that it is. Is that still going on? I fell foul of that quite a long time ago. When I have some spare time soon and am vaguely in the area I'll make an FCC Thameslink journey starting/finishing at London Bridge to investigate. If I encounter trouble I'll write to complain about it. It really doesn't bode well for Oyster being implemented on National Rail :-( |
Annual Oyster and Photocard
"Mizter T" wrote in message ups.com... asdf wrote: On Mon, 15 Jan 2007 14:09:21 -0000, tkd wrote: I, and other people I know, have been told a variety of crap from NR staff regarding Oyster including: 2) Oyster pay as you go not valid on sections of NR where it is valid (Thameslink Farringdon-London Bridge) Barrier staff at London Bridge (NR) appear to be under specific instructions to tell you that PAYG is *not* valid at that station. The ticket gates there reject PAYG-only Oyster cards, so you have to go to the manual gate. The staff there say, every time, that PAYG is not valid, and will only let you in/out after you insist that it is. Is that still going on? I fell foul of that quite a long time ago. When I have some spare time soon and am vaguely in the area I'll make an FCC Thameslink journey starting/finishing at London Bridge to investigate. If I encounter trouble I'll write to complain about it. It really doesn't bode well for Oyster being implemented on National Rail :-( Not if it is anything like it is now at c2c stations. When anything went wrong with PAYG journeys they just keep on touching it on the side gate validator over and over again as if some special message might appear after enough tries. The staff at the tickets windows (those with Oyster capable equipment - about 50%) could not even accurately tell you your balance. I think they could see the last three PAYG top up amounts and often confused one of those for the current balance. They could not see any journey history or remove a last entry/exit from the card, even if it was caused by their own staff at the gate repeatedly touching the thing on the validator. |
Annual Oyster and Photocard
Mizter T wrote:
True. Though as you rightly point out, only 7-day Travelcards are available on an unregistered Oyster card - anything longer and it needs to be registered. While on that topic, is it possible to register an Oyster at an address outside the UK yet? When I attempted in 2005, the agent at Notting Hill Gate seemed annoyed that I even tried. -- David of Broadway New York, NY, USA |
Annual Oyster and Photocard
tkd wrote:
"Mizter T" wrote in message ups.com... asdf wrote: On Mon, 15 Jan 2007 14:09:21 -0000, tkd wrote: I, and other people I know, have been told a variety of crap from NR staff regarding Oyster including: 2) Oyster pay as you go not valid on sections of NR where it is valid (Thameslink Farringdon-London Bridge) Barrier staff at London Bridge (NR) appear to be under specific instructions to tell you that PAYG is *not* valid at that station. The ticket gates there reject PAYG-only Oyster cards, so you have to go to the manual gate. The staff there say, every time, that PAYG is not valid, and will only let you in/out after you insist that it is. Is that still going on? I fell foul of that quite a long time ago. When I have some spare time soon and am vaguely in the area I'll make an FCC Thameslink journey starting/finishing at London Bridge to investigate. If I encounter trouble I'll write to complain about it. It really doesn't bode well for Oyster being implemented on National Rail :-( Not if it is anything like it is now at c2c stations. When anything went wrong with PAYG journeys they just keep on touching it on the side gate validator over and over again as if some special message might appear after enough tries. The staff at the tickets windows (those with Oyster capable equipment - about 50%) could not even accurately tell you your balance. I think they could see the last three PAYG top up amounts and often confused one of those for the current balance. They could not see any journey history or remove a last entry/exit from the card, even if it was caused by their own staff at the gate repeatedly touching the thing on the validator. I really hope that someone at TfL Rail and/or TfL ticketing is reading this. I can't believe they couldn't even manage to tell you your balance! It's bizarre that their systems can't even let them see the last eight journeys - the details of these are held on the card after all, there's no need to have access to the Oyster database. |
Annual Oyster and Photocard
David of Broadway wrote:
Mizter T wrote: True. Though as you rightly point out, only 7-day Travelcards are available on an unregistered Oyster card - anything longer and it needs to be registered. While on that topic, is it possible to register an Oyster at an address outside the UK yet? When I attempted in 2005, the agent at Notting Hill Gate seemed annoyed that I even tried. I don't think so. I tried a couple of months ago and it did not work. -- Olof Lagerkvist ICQ: 724451 Web: http://here.is/olof |
Annual Oyster and Photocard
"Mizter T" wrote in message oups.com... tkd wrote: "Mizter T" wrote in message ups.com... asdf wrote: On Mon, 15 Jan 2007 14:09:21 -0000, tkd wrote: I, and other people I know, have been told a variety of crap from NR staff regarding Oyster including: 2) Oyster pay as you go not valid on sections of NR where it is valid (Thameslink Farringdon-London Bridge) Barrier staff at London Bridge (NR) appear to be under specific instructions to tell you that PAYG is *not* valid at that station. The ticket gates there reject PAYG-only Oyster cards, so you have to go to the manual gate. The staff there say, every time, that PAYG is not valid, and will only let you in/out after you insist that it is. Is that still going on? I fell foul of that quite a long time ago. When I have some spare time soon and am vaguely in the area I'll make an FCC Thameslink journey starting/finishing at London Bridge to investigate. If I encounter trouble I'll write to complain about it. It really doesn't bode well for Oyster being implemented on National Rail :-( Not if it is anything like it is now at c2c stations. When anything went wrong with PAYG journeys they just keep on touching it on the side gate validator over and over again as if some special message might appear after enough tries. The staff at the tickets windows (those with Oyster capable equipment - about 50%) could not even accurately tell you your balance. I think they could see the last three PAYG top up amounts and often confused one of those for the current balance. They could not see any journey history or remove a last entry/exit from the card, even if it was caused by their own staff at the gate repeatedly touching the thing on the validator. I really hope that someone at TfL Rail and/or TfL ticketing is reading this. I can't believe they couldn't even manage to tell you your balance! It's bizarre that their systems can't even let them see the last eight journeys - the details of these are held on the card after all, there's no need to have access to the Oyster database. Oddly, it is the oldest ticket machines with the small LCD screens that have been adapted for Oyster while the ticket windows with the PC based system have signs up saying "Oyster not sold at this window". You would have thought the antiquated machines would be harder to adapt. Its also annoying if you are at the front of the queue and the next ticket window that becomes free is the one that does not accept Oyster. Obviously the self service ticket machines did not have Oyster pads fitted, even though they were willing to adapt them by adding a PIN pad (Why couldn't the work be done at the same time?). Barking station is particularly annoying. There are five or six self service ticket machines, the majority take credit card only and none of them work with Oyster. |
Annual Oyster and Photocard
"Paul Corfield" wrote in message
... On Mon, 15 Jan 2007 10:57:36 -0000, "Sam" wrote: A quick question regarding the need for photocards with Oysters. I have an Annual Oystercard and accompanying Gold Record Card. I also have a very old photocard which used to be used when I would get a monthly paper season ticket. Yesterday at Liverpool Street station (LU side) I was stopped by a non-uniformed ticket inspector, she went through all my tickets and said I needed a photocard with my Goldcard. She was very very persistant that I needed one. I asked if you still needed one with Oystercards, which she replied of course you do. I went through my wallet and found my old photocard used for purchasing paper LU season tickets, which she reluctantly accepted. She spent ages scanning my Oyster and looking at the various tickets in my ticket holder. Hence I missed my connecting train (Very tight transfer time I know), however I don't think my Oystercard is related to my photocard in any way. I spoke to various staff at different stations today who all said "you do not need a photocard with a Oystercard". Ready to make a complaint, I just spoke to a Revenue Protection Manager on the phone who covers Liverpool Street who was rude to say the least. He said you must have a photocard with an period Oystercard, and that the Inspector was right and I was wrong. Obviously I did'nt take it further as he implied he knows everything about tickets. Setting aside the fact the inspector was very rude, was she correct ? Any thoughts ..... Yes but first a question. What zones / travel is your Annual Oystercard valid for? I can't see that info in your post and it is absolutely vital. I have been through the latest staff document for Fares and Tickets and what is says is the following :- A photocard is *not needed* to buy and use any Adult Rate Travelcard or Bus Pass on Oyster. A photocard *is needed* to buy or use :- a) monthly or longer period Travelcards that include validity to a National Rail station beyond Zones 1-6 b) monthly or longer period Tube only point to point season tickets (between stations in Zones A-D) issued before 2/1/07 until expiry of ticket. c) 7 day, monthly or longer period National Rail only season ticket. I assume you are not entitled to a concessionary rate by virtue of age or participation in the New Deal scheme as for these you must have an Oyster Photocard? Before you zap off your complaint an answer to the question I posed would be very helpful. As Liverpool St LU is managed as part of the Sub Surface Service Delivery Unit then it will be SSL staff that you dealt with. I'm not sure who the Revenue Protection Manager is for SSL these days. HTH -- Paul C Admits to working for London Underground! Hi Paul The ticket was a Zone 2 - 4 annual Travelcard, with £25 + of Pre Pay. The ticket was bought from an LU ticket office starting on 01 Jan 2007. I have no discounts such as New Deal applied to the Oyster. The guy I spoke to on the phone was the SSL RPM. |
Annual Oyster and Photocard
On Mon, Jan 15, 2007 at 08:11:22AM -0800, Mizter T wrote:
it will cause the RPIs and their managers trouble as they're not doing their job right, and so it should. I get the impression that he doesn't know their names, and so no, it won't get them any trouble, as in the unlikely event that LUL can track down who it was, they'll just lie and say "not me guv". -- David Cantrell | A machine for turning tea into grumpiness Never attribute to malice that which can be explained by stupidity -- Hanlon's Razor Stupidity maintained long enough is a form of malice -- Richard Bos's corollary |
Annual Oyster and Photocard
On Mon, Jan 15, 2007 at 03:23:14PM +0000, asdf wrote:
The ticket gates there reject PAYG-only Oyster cards, so you have to go to the manual gate. The staff there say, every time, that PAYG is not valid and you reply "in that case I insist that you call the police to arrest me for fare-dodging". -- David Cantrell | Cake Smuggler Extraordinaire Deck of Cards: $1.29. "101 Solitaire Variations" book: $6.59. Cheap replacement for the one thing Windows is good at: priceless -- Shane Lazarus |
Annual Oyster and Photocard
On Tue, 16 Jan 2007 09:56:46 -0000, "Sam" wrote:
"Paul Corfield" wrote in message .. . Yes but first a question. What zones / travel is your Annual Oystercard valid for? I can't see that info in your post and it is absolutely vital. I have been through the latest staff document for Fares and Tickets and what is says is the following :- A photocard is *not needed* to buy and use any Adult Rate Travelcard or Bus Pass on Oyster. A photocard *is needed* to buy or use :- a) monthly or longer period Travelcards that include validity to a National Rail station beyond Zones 1-6 b) monthly or longer period Tube only point to point season tickets (between stations in Zones A-D) issued before 2/1/07 until expiry of ticket. c) 7 day, monthly or longer period National Rail only season ticket. I assume you are not entitled to a concessionary rate by virtue of age or participation in the New Deal scheme as for these you must have an Oyster Photocard? Before you zap off your complaint an answer to the question I posed would be very helpful. As Liverpool St LU is managed as part of the Sub Surface Service Delivery Unit then it will be SSL staff that you dealt with. I'm not sure who the Revenue Protection Manager is for SSL these days. Hi Paul The ticket was a Zone 2 - 4 annual Travelcard, with £25 + of Pre Pay. The ticket was bought from an LU ticket office starting on 01 Jan 2007. I have no discounts such as New Deal applied to the Oyster. The guy I spoke to on the phone was the SSL RPM. Well given those details I certainly think you have grounds for complaint. The only very slight mitigation - and it is slight - is that there have been lots and lots of Oyster related changes over recent months so some confusion could arise from that. However the counterbalancing point is that revenue protection staff should know the rules inside out and upside down if they're out there seeking to enforce them. I hope you get a satisfactory outcome to your complaint via the Customer Services Centre. -- Paul C Admits to working for London Underground! |
Annual Oyster and Photocard
Out of interest, why do you no longer need a photocard for an Oyster
season? Seems like a recipe for disaster unless they allow it to be passed around from person to person - as many countries allow with their tickets. Seeing as you can have your photo printed on the ticket, this would seem ideal and excellent fraud prevention (assuming there were lots of spot checks, which of course there aren't). Jonathan |
Annual Oyster and Photocard
In ,
Paul Corfield typed: Yes but first a question. What zones / travel is your Annual Oystercard valid for? I can't see that info in your post and it is absolutely vital. I have been through the latest staff document for Fares and Tickets and what is says is the following :- A photocard is *not needed* to buy and use any Adult Rate Travelcard or Bus Pass on Oyster. A photocard *is needed* to buy or use :- a) monthly or longer period Travelcards that include validity to a National Rail station beyond Zones 1-6 b) monthly or longer period Tube only point to point season tickets (between stations in Zones A-D) issued before 2/1/07 until expiry of ticket. c) 7 day, monthly or longer period National Rail only season ticket. This seems an odd question. Would any of these tickets *ever* be issued on an Oystercard?. -- Bob |
Annual Oyster and Photocard
On Thu, 18 Jan 2007 09:24:40 GMT, "Bob Wood"
wrote: In , Paul Corfield typed: Yes but first a question. What zones / travel is your Annual Oystercard valid for? I can't see that info in your post and it is absolutely vital. I have been through the latest staff document for Fares and Tickets and what is says is the following :- A photocard is *not needed* to buy and use any Adult Rate Travelcard or Bus Pass on Oyster. A photocard *is needed* to buy or use :- a) monthly or longer period Travelcards that include validity to a National Rail station beyond Zones 1-6 b) monthly or longer period Tube only point to point season tickets (between stations in Zones A-D) issued before 2/1/07 until expiry of ticket. c) 7 day, monthly or longer period National Rail only season ticket. This seems an odd question. Would any of these tickets *ever* be issued on an Oystercard?. As Travelcards with validity beyond the zones can be sold from LU offices then these tickets most certainly are issued on Oyster. An additional "record card" is produced that shows the NR validity outside the zones to allow ticket inspection. Point to Point LU only seasons certainly were prior to 2/1/07 but these have now been supplanted by having to use PAYG. For NR only seasons I would be surprised if these were issued on Oyster but I have to say that I don't know if supplies of magnetic ticket blanks are still provided for this purpose. If we have a LU booking clerk lurking in the background perhaps they can chip in on this point. -- Paul C Admits to working for London Underground! |
Annual Oyster and Photocard
In ,
Paul Corfield typed: On Thu, 18 Jan 2007 09:24:40 GMT, "Bob Wood" wrote: In , Paul Corfield typed: Yes but first a question. What zones / travel is your Annual Oystercard valid for? I can't see that info in your post and it is absolutely vital. I have been through the latest staff document for Fares and Tickets and what is says is the following :- A photocard is *not needed* to buy and use any Adult Rate Travelcard or Bus Pass on Oyster. A photocard *is needed* to buy or use :- a) monthly or longer period Travelcards that include validity to a National Rail station beyond Zones 1-6 b) monthly or longer period Tube only point to point season tickets (between stations in Zones A-D) issued before 2/1/07 until expiry of ticket. c) 7 day, monthly or longer period National Rail only season ticket. This seems an odd question. Would any of these tickets *ever* be issued on an Oystercard?. As Travelcards with validity beyond the zones can be sold from LU offices then these tickets most certainly are issued on Oyster. An additional "record card" is produced that shows the NR validity outside the zones to allow ticket inspection. Point to Point LU only seasons certainly were prior to 2/1/07 but these have now been supplanted by having to use PAYG. For NR only seasons I would be surprised if these were issued on Oyster but I have to say that I don't know if supplies of magnetic ticket blanks are still provided for this purpose. If we have a LU booking clerk lurking in the background perhaps they can chip in on this point. But neither b) nor c) would be valid at Liverpool Street Underground, so the OP would hardly have been talking about either of them. -- Bob |
Annual Oyster and Photocard
[Paul Corfield]
A photocard *is needed* to buy or use :- a) monthly or longer period Travelcards that include validity to a National Rail station beyond Zones 1-6 b) monthly or longer period Tube only point to point season tickets (between stations in Zones A-D) issued before 2/1/07 until expiry of ticket. c) 7 day, monthly or longer period National Rail only season ticket. [Bob Wood] But neither b) nor c) would be valid at Liverpool Street Underground, so the OP would hardly have been talking about either of them. True, but I have still found it interesting. -- Michael Hoffman |
Annual Oyster and Photocard
On Thu, 18 Jan 2007 20:07:07 +0000, Michael Hoffman
wrote: [Paul Corfield] A photocard *is needed* to buy or use :- a) monthly or longer period Travelcards that include validity to a National Rail station beyond Zones 1-6 b) monthly or longer period Tube only point to point season tickets (between stations in Zones A-D) issued before 2/1/07 until expiry of ticket. c) 7 day, monthly or longer period National Rail only season ticket. [Bob Wood] But neither b) nor c) would be valid at Liverpool Street Underground, so the OP would hardly have been talking about either of them. True, but I have still found it interesting. That's why I posted the full set of information - in the hope it may inform / interest the rest of the group. -- Paul C Admits to working for London Underground! |
Annual Oyster and Photocard
On Thu, 18 Jan 2007 18:43:28 GMT, Bob Wood wrote:
A photocard *is needed* to buy or use :- a) monthly or longer period Travelcards that include validity to a National Rail station beyond Zones 1-6 b) monthly or longer period Tube only point to point season tickets (between stations in Zones A-D) issued before 2/1/07 until expiry of ticket. c) 7 day, monthly or longer period National Rail only season ticket. This seems an odd question. Would any of these tickets *ever* be issued on an Oystercard?. As Travelcards with validity beyond the zones can be sold from LU offices then these tickets most certainly are issued on Oyster. An additional "record card" is produced that shows the NR validity outside the zones to allow ticket inspection. But neither b) nor c) would be valid at Liverpool Street Underground, so the OP would hardly have been talking about either of them. To be pedantic, c) might be. NR-only season tickets that are valid between Stratford and Liverpool Street (e.g. Romford to London Terminals) are also valid on the Central Line between those stations. |
Annual Oyster and Photocard
Paul Corfield wrote: On Thu, 18 Jan 2007 09:24:40 GMT, "Bob Wood" wrote: In , Paul Corfield typed: Yes but first a question. What zones / travel is your Annual Oystercard valid for? I can't see that info in your post and it is absolutely vital. I have been through the latest staff document for Fares and Tickets and what is says is the following :- A photocard is *not needed* to buy and use any Adult Rate Travelcard or Bus Pass on Oyster. A photocard *is needed* to buy or use :- a) monthly or longer period Travelcards that include validity to a National Rail station beyond Zones 1-6 b) monthly or longer period Tube only point to point season tickets (between stations in Zones A-D) issued before 2/1/07 until expiry of ticket. c) 7 day, monthly or longer period National Rail only season ticket. This seems an odd question. Would any of these tickets *ever* be issued on an Oystercard?. As Travelcards with validity beyond the zones can be sold from LU offices then these tickets most certainly are issued on Oyster. An additional "record card" is produced that shows the NR validity outside the zones to allow ticket inspection. Point to Point LU only seasons certainly were prior to 2/1/07 but these have now been supplanted by having to use PAYG. For NR only seasons I would be surprised if these were issued on Oyster but I have to say that I don't know if supplies of magnetic ticket blanks are still provided for this purpose. If we have a LU booking clerk lurking in the background perhaps they can chip in on this point. -- Paul C Admits to working for London Underground! According to the conditions of carriage, no adult Oyster Travelcard requires a photocard. See page 25 of http://www.tfl.gov.uk/tfl/fares-tick...ary-2-2007.pdf |
Annual Oyster and Photocard
On 18 Jan 2007 14:44:14 -0800, "Matthew Dickinson"
wrote: Paul Corfield wrote: On Thu, 18 Jan 2007 09:24:40 GMT, "Bob Wood" wrote: In , Paul Corfield typed: Yes but first a question. What zones / travel is your Annual Oystercard valid for? I can't see that info in your post and it is absolutely vital. I have been through the latest staff document for Fares and Tickets and what is says is the following :- A photocard is *not needed* to buy and use any Adult Rate Travelcard or Bus Pass on Oyster. A photocard *is needed* to buy or use :- a) monthly or longer period Travelcards that include validity to a National Rail station beyond Zones 1-6 b) monthly or longer period Tube only point to point season tickets (between stations in Zones A-D) issued before 2/1/07 until expiry of ticket. c) 7 day, monthly or longer period National Rail only season ticket. This seems an odd question. Would any of these tickets *ever* be issued on an Oystercard?. As Travelcards with validity beyond the zones can be sold from LU offices then these tickets most certainly are issued on Oyster. An additional "record card" is produced that shows the NR validity outside the zones to allow ticket inspection. Point to Point LU only seasons certainly were prior to 2/1/07 but these have now been supplanted by having to use PAYG. For NR only seasons I would be surprised if these were issued on Oyster but I have to say that I don't know if supplies of magnetic ticket blanks are still provided for this purpose. If we have a LU booking clerk lurking in the background perhaps they can chip in on this point. According to the conditions of carriage, no adult Oyster Travelcard requires a photocard. See page 25 of http://www.tfl.gov.uk/tfl/fares-tick...ary-2-2007.pdf clicks on link, wades through 41 pages But it says that if you have a printed ticket you do need one. As Travelcards with out boundary validity consist of an Oyster and a printed ticket for the out boundary section only then you need a photocard. I believe this is because NR have not scrapped the requirement for photocards for seasons on their services. I don't understand why people seem to be seeking to establish that I am somehow wrong / incorrect in having quoted directly from LU's own staff guidance on ticketing matters. I was only trying to help - sheeesh! -- Paul C Admits to working for London Underground! |
Register Oyster with international address (was: Annual Oysterand Photocard)
While on that topic, is it possible to register an Oyster at an
address outside the UK yet? When I attempted in 2005, the agent at Notting Hill Gate seemed annoyed that I even tried. I don't think so. I tried a couple of months ago and it did not work. When I got mine in 2004 at Stratford, I just wrote my German address on the form and they did not complain. Interesting enough there seems to be no country field in the address shown online. If they refuse to register you and thus limit your usage of the Oystercard (no refund if lost, no monthly travelcard etc.) it is a clear discrimination against Citizens of the European Union and thus illegal. The European Commission http://ec.europa.eu/comm/competition...sumer_liaison/ might be interested. Martin |
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