I have an Oyster annual season ticket, zones 3-5. I want to add zone 6. Has anyone managed to do this?

This is my track record so far:

Oyster website says - phone our customer line or go to underground station.
Phone customer services - they say go to underground station.
Go to Wimbledon - they say 'we're not an underground station'.
Go to East Putney - they can't do it.

Is there a magical ticket office somewhere on the network that can do all I wish?

On Aug 14, 12:46 pm, ocoro02
wrote:
I have an Oyster annual season ticket, zones 3-5. I want to add zone 6.
Has anyone managed to do this?

This is my track record so far:

Oyster website says - phone our customer line or go to underground
station.
Phone customer services - they say go to underground station.
Go to Wimbledon - they say 'we're not an underground station'.
Go to East Putney - they can't do it.

Is there a magical ticket office somewhere on the network that can do
all I wish?

--
ocoro02

Dont think there is such a thing as a zone 6 travelcard.
You'd have to ask for a 5-6 Travelcard to be added to your Oyster.

You can't just add zone 6 onto an existing 3-5 card.
You weren't able to do this with paper tickets so would assume Oyster
does not do it either.

On Aug 14, 3:55 pm, Londoncityslicker
wrote:
On Aug 14, 12:46 pm, ocoro02
wrote:



I have an Oyster annual season ticket, zones 3-5. I want to add zone 6.
Has anyone managed to do this?

This is my track record so far:

Oyster website says - phone our customer line or go to underground
station.
Phone customer services - they say go to underground station.
Go to Wimbledon - they say 'we're not an underground station'.
Go to East Putney - they can't do it.

Is there a magical ticket office somewhere on the network that can do
all I wish?

--
ocoro02

Dont think there is such a thing as a zone 6 travelcard.
You'd have to ask for a 5-6 Travelcard to be added to your Oyster.

You can't just add zone 6 onto an existing 3-5 card.
You weren't able to do this with paper tickets so would assume Oyster
does not do it either.

Easiest way is to goto the ticket office at an LUL railway station
(i.e. not Wimbledon) and ask for the zone 3-5 season to be upgraded to
a zone 3-6. You will pay the difference in price between an annual 3-5
and an annual 3-6, scaled according to how many days remain on the
original season. This will also be cheaper than adding zone 5-6 as an
extra. You could always do this with the paper tickets too. I'll be
moving myself in the near future, from Zone 2 to Zone 5 and made sure
that I can upgrade simply on my Oyster, the information coming from
the ticket office at Warren Street.

An example:

Annual Zone 3-5 £776
Annual Zone 3-6 £928

Difference £152

So, if you have 6 months left on the first annual, you pay £76 for a
zone 3-6 ending on the same day as you original. This is documented
somewhere on the LT website, but I can't immediately find it, but the
following appears on the national rail website (http://
http://www.nationalrail.co.uk/times_...ditions.html):

"3) Changeovers

If you move house, change your place of work or wish to change the
class of travel, you may apply to exchange any Season Ticket with a
month or more remaining, for one with the same expiry date for your
new journey or class. This is called a changeover. A changeover may be
applied for at any rail ticket office (preferably one relevant to the
new journey), a few days in advance of the date of the change. Any
additional charge or refund will be based on the ticket prices when
the original Season Ticket was bought, pro rata to the periods before
and after the changeover. No administration charge is made. Any ticket
that has already been exchanged in this way may be accepted for
further exchanges if necessary."

Hope that this is of some help.

Andy wrote:

Easiest way is to goto the ticket office at an LUL railway station
(i.e. not Wimbledon) and ask for the zone 3-5 season to be upgraded to
a zone 3-6. You will pay the difference in price between an annual 3-5
and an annual 3-6, scaled according to how many days remain on the
original season. This will also be cheaper than adding zone 5-6 as an
extra. You could always do this with the paper tickets too. I'll be
moving myself in the near future, from Zone 2 to Zone 5 and made sure
that I can upgrade simply on my Oyster, the information coming from
the ticket office at Warren Street.

NB: A changeover has to be done by the location that originally issued
the ticket. Though it MAY be possible to get one at ANY LU Ticket Office
if you bought it from there.

An example:

Annual Zone 3-5 £776
Annual Zone 3-6 £928

Difference £152

So, if you have 6 months left on the first annual, you pay £76 for a
zone 3-6 ending on the same day as you original. This is documented
somewhere on the LT website, but I can't immediately find it, but the
following appears on the national rail website (http://
http://www.nationalrail.co.uk/times_...ditions.html):


Not quite. The amounts are all worked out pro rata, as an Annual is
priced at 40x the 7 day rate.

I wrote up a "Changeovers for Dummies" once, to make life easier for my
colleagues, but I've no longer got the original, alas.

Here's a walkthrough for this example. I'll assume the ticket was bought
after the January fares change, to make life easier, and there was no
Passenger Charter discount and no "lost days" added.

We'll also assume that the Original Ticket is valid from 16th February
007 to 15th February 2008, as it makes calculations easier.

New Ticket starts on 16th August 2007 and expires on 15th February 2008,
for a total of 184 days.

The original ticket cost £776 and an Annual for Zones 3 to 6 would have
been £928.

The "Base Rate" for the original ticket is £776 / 365 days, which is
£2.13 per day (rounded to the nearest penny), and the base rate for the
new ticket is £928 / 365 days, which is £2.54 (rounded to the nearest
penny).

The credit for the original ticket, therefore, is £2.13 x 184 days,
which is £391.92.

The price of the new ticket is £2.54 x 184 days, which is £467.36.

Therefore, the additional amount to be paid for the changeover is
£467.36 - £391.92, which is £75.44.

HTH,

Barry

Londoncityslicker wrote:
Dont think there is such a thing as a zone 6 travelcard.
You'd have to ask for a 5-6 Travelcard to be added to your Oyster.

Eh? The OP wants to add an extra zone of validity (by exchanging a 3-5
travelcard for a 3-6 one). It has nothing to do with adding an
additional travelcard to the Oyster or the existence or otherwise of a
zone 6 travelcard.

Anyway, the OP isn't asking if can it be done, the OP is asking who can
do it! The mistake is not going to a bone fide LUL ticket office as the
customer services suggests although I am surprised that it can't be done
online or over the phone as it is a not uncommon request. It is also
unfortunate that better advice wasn't given at the ticket offices and
that the OP had to resort to Usenet.

ESB

On Aug 15, 12:44 am, Barry Salter wrote:
Andy wrote:

An example:

Annual Zone 3-5 £776
Annual Zone 3-6 £928

Difference £152

The price of the new ticket is £2.54 x 184 days, which is £467.36.

Therefore, the additional amount to be paid for the changeover is
£467.36 - £391.92, which is £75.44.

I think it's weird that your figure is so close to ½ of the previous
one.

On Aug 15, 5:57 am, Offramp wrote:
On Aug 15, 12:44 am, Barry Salter wrote:

Andy wrote:
An example:

Annual Zone 3-5 £776
Annual Zone 3-6 £928

Difference £152
The price of the new ticket is £2.54 x 184 days, which is £467.36.

Therefore, the additional amount to be paid for the changeover is
£467.36 - £391.92, which is £75.44.

I think it's weird that your figure is so close to ½ of the previous
one.

Actually, if you look at my original post, I quoted £76 for the extra
to be paid, it is in the paragraph after the 'Difference £152' (6
months being 50% of the twelve months validity for the annual. I only
did a quick and nasty calculation, not taking into account that months
have different numbers of days, hence 184 days in Barry's calculation,
compared to 6months in mine and that you are surrendering the old
ticket and using the value towards the cost of buying the new).

So Barry's more correct working saves the punter 56p In the case of
LUL, I was told that any ticket office can do the upgrade.

On Wed, 15 Aug 2007 01:37:25 +0100, Ernst S Blofeld
wrote:

Londoncityslicker wrote:
Dont think there is such a thing as a zone 6 travelcard.
You'd have to ask for a 5-6 Travelcard to be added to your Oyster.

Eh? The OP wants to add an extra zone of validity (by exchanging a 3-5
travelcard for a 3-6 one). It has nothing to do with adding an
additional travelcard to the Oyster or the existence or otherwise of a
zone 6 travelcard.

Anyway, the OP isn't asking if can it be done, the OP is asking who can
do it! The mistake is not going to a bone fide LUL ticket office as the
customer services suggests although I am surprised that it can't be done
online or over the phone as it is a not uncommon request. It is also
unfortunate that better advice wasn't given at the ticket offices and
that the OP had to resort to Usenet.

But why is East Putney apparently not a bona fide LUL ticket office?

Or is the real answer as given by Barry - it has to be done by the
office which issued the ticket (which sounds like a ridiculous
outdated rule going back to the quill pen era.)
--
Peter Lawrence

Thanks for the replies! I made the fatal mistake of buying the ticket online so will have to chance it at some random LUL ticket station. I don't use underground as part of my daily trip so none is relevant. I'm getting quite tempted to cancel the season and get a paper one ...

On Aug 16, 7:28 am, ocoro02
wrote:
Thanks for the replies! I made the fatal mistake of buying the ticket
online so will have to chance it at some random LUL ticket station. I
don't use underground as part of my daily trip so none is relevant. I'm
getting quite tempted to cancel the season and get a paper one ...

--
ocoro02

Ok, I've managed to track down the section on the Oyster website
(links below)

begin copied text
I need more zones added to the Travelcard on my Oyster card, what do I
do?

If your Travelcard has more than 1 month validity remaining, you can
exchange it for one with more zones.

You will need to visit a Tube station ticket office or call the Oyster
Ticketing and Refunds office on 0845 330 9881 (Calls from BT landlines
cost 3.5p per minute. Calls from mobiles vary depending on network).
and they will explain what you need to do get your replacement
Travelcard, which will be issued on your existing Oyster card. Please
allow 7 working days for your new Travelcard to be issued.

If your ticket has 1 month or less validity remaining on it, call the
Oyster helpline on 0845 330 9876 (Calls from BT landlines cost 3.5p
per minute. Calls from mobiles vary depending on network)., to discuss
other options available to you.

We are not able to offer this service on Travelcards paid for by a
Travel Warrant.

end copied text

(Direct link contains a session ID, so may not work)
https://transportforlondon.custhelp....i=&p_topview=1

If it doesn't, goto

https://transportforlondon.custhelp....er/std_alp.php

and enter

travelcard more zones

into the search, it should be the first answer that comes back.


This clearly says any Tube station, so I imagine that the staff at
East Putney either can't be bothered, or havn't done it before and
need some training!! If you phone the Oyster number given above, it
may be worth mentioning that East Putney said they couldn't do it. I
also think that the seven days mentioned above only applies for
phoning the oyster number, not for doing it in person at the station.
It might be worth printing the bit from the website out and taking it
with you, and/or trying somewhere on the Northern line, if you are in
that part of Wimbledon.