Oyster on 23 February
 

I've just looked at the Journey History for the Oyster card my partner uses.

He went to Milton Keynes via Euston on 23 February, returning the same
day. His morning outward journeys (bus & Tube) are given correctly. The
evening return is totally absent. Next use of the card suggests £5.50 in
total was deducted for that day, which should have been capped at £5.40
(Zones 1-4 Off-Peak).

I'm not going to chase up 10p. Does anyone know why there was this glitch?

--
Helen D. Vecht:
Edgware.

Oyster on 23 February
 

On Mon, 3 Mar 2008 19:17:50 GMT, Helen Deborah Vecht
wrote:

I've just looked at the Journey History for the Oyster card my partner uses.

And your suspicions were correct! Despite our best efforts to conceal
his movements, he was in bed with me all afternoon. He touched in
correctly. In fact, his foreplay was impeccable. But men are such
beasts! Afterwards, he rolled off, farted, wiped himself on the
curtains, left the money on my mantle piece and was gone. Completely
neglected to touch out.



He went to Milton Keynes via Euston on 23 February, returning the same
day. His morning outward journeys (bus & Tube) are given correctly. The
evening return is totally absent. Next use of the card suggests £5.50 in
total was deducted for that day, which should have been capped at £5.40
(Zones 1-4 Off-Peak).

I'm not going to chase up 10p. Does anyone know why there was this glitch?

Oyster on 23 February
 

Helen Deborah Vecht wrote:
I've just looked at the Journey History for the Oyster card my partner uses.

He went to Milton Keynes via Euston on 23 February, returning the same
day. His morning outward journeys (bus & Tube) are given correctly. The
evening return is totally absent. Next use of the card suggests £5.50 in
total was deducted for that day, which should have been capped at £5.40
(Zones 1-4 Off-Peak).

I'm not going to chase up 10p.

The mayor laughs evilly, transfers another 10p to his account in
Liechtenstein, and turns back to the latest luxury yacht catalogue...

Does anyone know why there was this glitch?



--
Arthur Figgis Surrey, UK

Oyster on 23 February
 

On Mar 3, 7:17 pm, Helen Deborah Vecht
wrote:
I've just looked at the Journey History for the Oyster card my partner uses.

He went to Milton Keynes via Euston on 23 February, returning the same
day. His morning outward journeys (bus & Tube) are given correctly. The
evening return is totally absent. Next use of the card suggests £5.50 in
total was deducted for that day, which should have been capped at £5.40
(Zones 1-4 Off-Peak).

Were any of the journeys before 9:30am?

Oyster on 23 February
 

Offramp typed


On Mar 3, 7:17 pm, Helen Deborah Vecht
wrote:
I've just looked at the Journey History for the Oyster card my
partner uses.

He went to Milton Keynes via Euston on 23 February, returning the same
day. His morning outward journeys (bus & Tube) are given correctly. The
evening return is totally absent. Next use of the card suggests £5.50 in
total was deducted for that day, which should have been capped at £5.40
(Zones 1-4 Off-Peak).

Were any of the journeys before 9:30am?

Yes but it was Saturday.

--
Helen D. Vecht:
Edgware.

Oyster on 23 February
 

On Mar 3, 7:17 pm, Helen Deborah Vecht
wrote:
I've just looked at the Journey History for the Oyster card my partner uses.

He went to Milton Keynes via Euston on 23 February, returning the same
day. His morning outward journeys (bus & Tube) are given correctly. The
evening return is totally absent. Next use of the card suggests £5.50 in
total was deducted for that day, which should have been capped at £5.40
(Zones 1-4 Off-Peak).

I'm not going to chase up 10p. Does anyone know why there was this glitch?

I've had similar on a zone 1 journey that went completely missing
other than the (in my case correct) fare being debited. In my case it
happened just before Christmas.

Tim.

Oyster on 23 February
 

" typed


On Mar 3, 7:17 pm, Helen Deborah Vecht
wrote:
I've just looked at the Journey History for the Oyster card my
partner uses.

He went to Milton Keynes via Euston on 23 February, returning the same
day. His morning outward journeys (bus & Tube) are given correctly. The
evening return is totally absent. Next use of the card suggests £5.50 in
total was deducted for that day, which should have been capped at £5.40
(Zones 1-4 Off-Peak).

I'm not going to chase up 10p. Does anyone know why there was this glitch?

I've had similar on a zone 1 journey that went completely missing
other than the (in my case correct) fare being debited. In my case it
happened just before Christmas.

Tim.

I think in our case there was also a missing bus journey. (It's 10
minutes' walk, but he was carrying heavy kit, so I believe he took the
bus.)

--
Helen D. Vecht:
Edgware.

Oyster on 23 February
 

"Helen Deborah Vecht" wrote in message
...
His morning outward journeys (bus & Tube) are given correctly. The
evening return is totally absent.

I had the same experience with data missing from the journey history. My
outward journey for the Christmas hols was listed but my return was missing.

According to the Oyster helpline there is a problem with the system
displaying all the data. They had it recorded on their copy but it does not
appear on the webpage which struck me as being particularly useless.

Another gripe I have about the journey history is why it has to be displayed
in such an unfathomable fashion - in contrast the printed version they sent
me was a model of clarity.


Mike S

Oyster on 23 February
 

"Mike Shingleton" typed



"Helen Deborah Vecht" wrote in message
...
His morning outward journeys (bus & Tube) are given correctly. The
evening return is totally absent.

I had the same experience with data missing from the journey history. My
outward journey for the Christmas hols was listed but my return was missing.

According to the Oyster helpline there is a problem with the system
displaying all the data. They had it recorded on their copy but it
does not
appear on the webpage which struck me as being particularly useless.

Another gripe I have about the journey history is why it has to be
displayed
in such an unfathomable fashion - in contrast the printed version they sent
me was a model of clarity.


They seem to have recently introduced the minus sign into Journey
History, which improves clarity a bit. This is a very advanced concept
for the 21st Century...

--
Helen D. Vecht:
Edgware.

Oyster on 23 February
 

They seem to have recently introduced the minus sign into Journey
History, which improves clarity a bit. This is a very advanced concept
for the 21st Century...

Indeed they have, although now the 'Price Cap' column is completely empty so
they give with one hand and take away with the other.

G.

Oyster on 23 February
 

On Mar 3, 7:17 pm, Helen Deborah Vecht
wrote:
I've just looked at the Journey History for the Oyster card my partner uses.

He went to Milton Keynes via Euston on 23 February, returning the same
day. His morning outward journeys (bus & Tube) are given correctly. The
evening return is totally absent. Next use of the card suggests £5.50 in
total was deducted for that day, which should have been capped at £5.40
(Zones 1-4 Off-Peak).

I'm not going to chase up 10p. Does anyone know why there was this glitch?

--
Helen D. Vecht:
Edgware.

I've just been going through my journey history to check for any
unresolved journeys and I've found this:

26/02/08 20:17 Watford Junction Exit £2.00 £26.40
19:50 Euston NR Entry - £5.00 £24.40
22/02/08 20:14 Watford Junction Exit £2.00 £38.40
19:38 Euston NR Entry - £5.00 £36.40

The totals are correct because there is my return journey on Monday
25th and outward journey on morning 26th missing (total £9).

Tim.

Oyster on 23 February
 

On Mar 6, 10:46 am, "Graham J" wrote:
They seem to have recently introduced the minus sign into Journey
History, which improves clarity a bit. This is a very advanced concept
for the 21st Century...

Indeed they have, although now the 'Price Cap' column is completely empty so
they give with one hand and take away with the other.

G.

And the minus sign is completely useless. AFAICT they've added a minus
sign when it's an Entry. The Exit items are all still positive,
regardless of whether the value is added back to the card or
subtracted from it.

I don't know if it's ever possible for an entry to be positive but I
suspect this would be wrong as well.

Tim.

Oyster on 23 February
 

On Mar 13, 12:00 pm, "
wrote:
On Mar 3, 7:17 pm, Helen Deborah Vecht
wrote:

I've just looked at the Journey History for the Oyster card my partner uses.

He went to Milton Keynes via Euston on 23 February, returning the same
day. His morning outward journeys (bus & Tube) are given correctly. The
evening return is totally absent. Next use of the card suggests £5.50 in
total was deducted for that day, which should have been capped at £5.40
(Zones 1-4 Off-Peak).

I'm not going to chase up 10p. Does anyone know why there was this glitch?

--
Helen D. Vecht:
Edgware.

I've just been going through my journey history to check for any
unresolved journeys and I've found this:

26/02/08 20:17 Watford Junction Exit £2.00 £26.40
19:50 Euston NR Entry - £5.00 £24.40
22/02/08 20:14 Watford Junction Exit £2.00 £38.40
19:38 Euston NR Entry - £5.00 £36.40

The totals are correct because there is my return journey on Monday
25th and outward journey on morning 26th missing (total £9).

To follow up, now I've put the whole lot into a spreadsheet and
managed to comprehend TfL maths.

I've got a PM journey on 18/1 missing
I've got an AM journey on 28/1 missing
I've got a PM journey on 29/1 missing
I've got an AM and PM journey on 25/2 missing
I've got an AM journey on 26/2 missing
I've got a PM ENTRY on 6/3 missing.

The last one in particular is pretty weird. The £2 credit at exit
Watford Junction is showing but the £5 debit at entry Euston is
missing.

Why don't they send you an email if you ever get an unresolved journey
so you can get it resolved. Although I suppose it's a good thing
because it means I check what's in my journey history.

Tim.

Oyster on 23 February
 

" typed


On Mar 13, 12:00 pm, "
wrote:
Why don't they send you an email if you ever get an unresolved journey
so you can get it resolved. Although I suppose it's a good thing
because it means I check what's in my journey history.

I think they sent emails for unresolved journeys in the past, but have
now stopped.

Given that we see how unreliable the Journey History has been over the
past year (I think it was unavailable foe two months over the summer
while the website was 'upgraded'), this is really unfair.

--
Helen D. Vecht:
Edgware.