LUL Ticket Office Staffing levels
 

In message , Neil Williams
writes
On Sun, 1 Feb 2009 20:35:25 +0000, Ian Jelf
wrote:

I agree with you (although unstaffed stations are unpopular with the
public at large, I can tell you, from a safety/security point of view).
*That* point was being made on Tyneside in 1980!

Yet in Germany it is very common - even underground stations are
usually completely unstaffed.

I realise that you are a big fan of the German way of doing things and
as a former resident of the BRD.......so am I.

However, there is a difference between most German systems and London.
Far, *far* more outsiders, unfamilliar with the system use London's
transport than that in most German cities.

You might know that for years I used to manage tour on the continent and
was quite used to letting people loose for a free day in a town. It
was *very* rare for people to want to make any use of public transport,
even when I'd explained, in simple terms, how to use it. The very
concept of Entwerter, Grosszone, Merhfahrkarten or even the simplest Day
Ticket and so on was so confusing to people that they just avoided it.
Most headed for a taxi, or complained to me that the coach wasn't taking
them somewhere. A few just boarded trams without tickets and then
ridiculed me in the evening "as they didn't need to buy tickets anyway
they were never checked"! ;-)

Only once, as far as I can recall, did anyone get caught and fined.
That, actually was in Prague.

Anyway, I'm just making the point that where a lot of people unfamilliar
are travelling, you need to be able to find assistance. I appreciate
that this is different from having someone stationed in a "Ticket
Office" as such, though.
--
Ian Jelf, MITG
Birmingham, UK

Registered Blue Badge Tourist Guide for London and the Heart of England
http://www.bluebadge.demon.co.uk

LUL Ticket Office Staffing levels
 

On 2 Feb, 08:20, Ian Jelf wrote:

[1] * It amazed me, though it shouldn't, at how many people were buying
tickets which they could easily have bought from machines.

That's why one person roving the station explaining how to use the
machines would be a lot more useful than one person serving a massive
queue of people who could use the machine in the ticket office.

Neil

LUL Ticket Office Staffing levels
 

On 2 Feb, 08:26, Ian Jelf wrote:

Anyway, I'm just making the point that where a lot of people unfamilliar
are travelling, you need to be able to find assistance. * I appreciate
that this is different from having someone stationed in a "Ticket
Office" as such, though.

Agreed, certainly in the UK.

Neil

LUL Ticket Office Staffing levels
 

In message
,
Neil Williams writes
On 2 Feb, 08:20, Ian Jelf wrote:

[1] * It amazed me, though it shouldn't, at how many people were buying
tickets which they could easily have bought from machines.

That's why one person roving the station explaining how to use the
machines would be a lot more useful than one person serving a massive
queue of people who could use the machine in the ticket office.

And it is - from my unscientific observation - a very productive thing
to do.

My comments about a location such as Baker Street, general enquiry
offices and the ability to *find* staff that are around still stand,
though.
--
Ian Jelf, MITG
Birmingham, UK

Registered Blue Badge Tourist Guide for London and the Heart of England
http://www.bluebadge.demon.co.uk

LUL Ticket Office Staffing levels
 

In article ,
(Ian Jelf) wrote:

[1] It amazed me, though it shouldn't, at how many people were
buying tickets which they could easily have bought from machines.
That said, I can tell you that London's ticket machines and system
baffle a lot of outsiders. This I suppose is why Baker Street
*did* have staff next to the machines, helping people find out what
they wanted to buy, when the Ticket Office was closed..

I keep having to go to ticket offices for Oyster top-ups because it's the
only way to get a receipt for the right amount if I don't have the exact
change. Why can't machines allow you to top up a precise amount by card or
by giving change?

--
Colin Rosenstiel

LUL Ticket Office Staffing levels
 

In article dd519a9e-d07c-4fbf-8af4-
, says...
On 2 Feb, 08:20, Ian Jelf wrote:

[1] * It amazed me, though it shouldn't, at how many people were buying
tickets which they could easily have bought from machines.

That's why one person roving the station explaining how to use the
machines would be a lot more useful than one person serving a massive
queue of people who could use the machine in the ticket office.

Neil


Thanks to a 'rover' at Marylebone I found out that their machines could
sell tickets at Senior Railcard rate which has proved very useful for my
Birmingham visits. Don't know whether other London terminal machines do
this.