On Apr 21, 11:24*am, Peter Campbell Smith
wrote:

Ian Jelf wrote:

Rail replacement bus services are however effectively free to holders
of Oyster cards.

I've always wondered about that last point. * Do you touch in at all
(and the touch in is "ignored" by the system) or are you not required to
touch in at all?

It seems a little random. *I had to go to Walthamstow a few weeks ago when
the Victoria line was closed. *I took the Picc line to Finsbury Park, from
where there was a replacement bus. *At Finsbury Park I asked if I should
touch out (there are no gates, just an Oyster pad on the wall) and I was
told not to.

At Walthamstow, the station was closed and locked, so no chance of touching
out, and I got charged for an unresolved journey. *I dare say I could have
complained, but life is too short.


Unfortunately you were given incorrect information at Finsbury Park.
You should touch-in and out as normal. As Paul Corfield explains
upthread, if you are doing a journey that entails Tube - replacement
bus - back on the Tube, then the system should be set up to handle
this, and you should only be charged for one journey (even though you
exit and re-enter the system).

In message
,
Mizter T writes
Unfortunately you were given incorrect information at Finsbury Park

And that is a *big* problem. I'm amazed at how few staff seem to
understand what PAYG *is*. I've encountered this at Blackfriars NR and
Fenchurch Street NR (at both of which locations NR staff gave me what
turned out to be wrong information but didn't really grasp what I was
asking).

--
Ian Jelf, MITG
Birmingham, UK

Registered Blue Badge Tourist Guide for London and the Heart of England
http://www.bluebadge.demon.co.uk

On Apr 21, 1:14*pm, Ian Jelf wrote:

In message
,
Mizter T writes

Unfortunately you were given incorrect information at Finsbury Park

And that is a *big* problem. * I'm amazed at how few staff seem to
understand what PAYG *is*. * I've encountered this at Blackfriars NR and
Fenchurch Street NR (at both of which locations NR staff gave me what
turned out to be wrong information but didn't really grasp what I was
asking).

Though it sounds as though the staff Peter Campbell Smith encountered
were LU bods - he was after all emerging from the Piccadilly line at
Finsbury Park. Which I suppose makes it worse.

With regards to your point, I don't think I've ever asked that many
questions of NR staff about Oyster PAYG because being a know-it-all,
I , er, know-it all. But unfortunately I'm not at all surprised to
hear what you say. Training needs to be sorted out for NR staff before
Oyster PAYG goes live across the whole of NR in London. Though if that
actually happens, I bet it'd be cursory at best.

I did encounter a guard on the Southern service up from Clapham Jn
(zone 2) up the WLL to Harrow & Wealdstone (zone 5) who didn't seem
like he got it either - I had a zones 2&3 Travelcard on my Oyster, and
so was (automatically) using PAYG to extend the journey across zones 4
and 5. The guard didn't have an Oyster reader on him and so asked me
what zones were on my Oyster card (i.e. what Travelcard zones) - a bit
surprising in itself as one could legitimately be using 'pure' PAYG
for this journey. However I said "zones 2&3", he paused as he digested
this, before I then added "but I'm using PAYG to extend the journey up
to Harrow" which appeared to completely bamboozle him and he shuffled
off looking somewhat confused.

I wasn't terribly impressed - I should however add that I remember
reading an account here from when PAYG went live on this route and the
poster said they'd found the Southern guard to be completely on top of
it all.

I'd be interested to hear what misinformation you were given at
Blackfriars and Fenchurch Street NR stations if you can remember it?

On 21 Apr, 08:58, Mizter T wrote:
On Apr 20, 5:34*pm, MatthewD wrote:



On 20 Apr, 16:51, Ian Jelf wrote:

In message
,
Mizter T writes

On Apr 19, 8:06*pm, martin wrote:
When a tube station or line is closed for planned work (or there's
other unplanned disruption), and TfL advise that tube tickets will be
accepted on local buses, how does the Oyster PAYG system cope?

Nothing changes.

Wood Green tube's closed this weekend, so instead of walking to the
station, I'm taking a bus to Turnpike Lane. While the cost of two PAYG
singles already take me beyond the z1-3 cap (with a 16-25 railcard),
I'm curious to know what would happen to the bus fare I didn't reach
the cap.

In truth I'd think that trying to devise a procedure whereby
passengers were not charged for travelling on regular local bus
services in such situations would be nightmarishly complex and fraught
with untold potential problems.

Rail replacement bus services are however effectively free to holders
of Oyster cards.

I've always wondered about that last point. * Do you touch in at all
(and the touch in is "ignored" by the system) or are you not required to
touch in at all?

The East London Line rail replacement services charge a PAYG fare of
£0.00, as long as you have enough credit on your card for a Zone 2
tube journey.

Not true - you can use the ELL replacement buses even if your Oyster
PAYG balance is zero.



When Shepherd's Bush was closed, journeys on the 148 were
automatically refunded within a few days.

Very interesting - I hadn't come across this at all. How was this
implemented?

Journey histories were monitored by Oystercard Admin for validations
on route 148 occuring next to a validation at Holland Park. When this
was detected a single bus jourmey refund was generated to be credited
at the customer's most used gateline within a few days.

In message
,
Mizter T writes

On Apr 21, 1:14*pm, Ian Jelf wrote:

In message
,
Mizter T writes

Unfortunately you were given incorrect information at Finsbury Park

And that is a *big* problem. * I'm amazed at how few staff seem to
understand what PAYG *is*. * I've encountered this at Blackfriars NR and
Fenchurch Street NR (at both of which locations NR staff gave me what
turned out to be wrong information but didn't really grasp what I was
asking).

Though it sounds as though the staff Peter Campbell Smith encountered
were LU bods - he was after all emerging from the Piccadilly line at
Finsbury Park. Which I suppose makes it worse.

I also had a problem with an Oyster question with an LU member of staff
but for the life of me I can't remember what it was. I tried to
earlier when I posted the original message as I wanted to illustrate
that it wasn't an NR-only problem.

Getting old. Grey cells must be going....... :-)

Snip


I'd be interested to hear what misinformation you were given at
Blackfriars and Fenchurch Street NR stations if you can remember it?

Both concerned validity. I don't have the PAYG validity on NR map in
my head (and seldom use NR in London). On these two occasions, though,
that was the best solution at short notice and asked before embarking on
a journey of PAYG was valid.

Blackfriars: I asked if PAYG was valid on Thamselink (well, you know
what I mean) for a journey to Elephant & Castle (I was told it wasn't,
finding out later that it would have been).

Fenchurch Street: I asked if PAYG was valid for a journey to Limehouse
(the guy at the barrier looked at me with a degree of uncertainty that
suggested whatever he said wouldn't have much basis in fact).
--
Ian Jelf, MITG
Birmingham, UK

Registered Blue Badge Tourist Guide for London and the Heart of England
http://www.bluebadge.demon.co.uk

On Tue, 21 Apr 2009 03:06:28 -0700 (PDT), Mizter T
wrote:

I'm
certain this has been one of the TOCs concerns with regards to Oyster
PAYG - unlike LU, they do not benefit from having a more or less
comprehensively gated network of course.

Which is interesting, as you can *already* do it with any paper
Travelcard - or indeed a single to the first stop.

Neil

--
Neil Williams
Put my first name before the at to reply.

On Apr 21, 8:41*pm, (Neil Williams)
wrote:
On Tue, 21 Apr 2009 03:06:28 -0700 (PDT), Mizter T

wrote:
I'm
certain this has been one of the TOCs concerns with regards to Oyster
PAYG - unlike LU, they do not benefit from having a more or less
comprehensively gated network of course.

Which is interesting, as you can *already* do it with any paper
Travelcard - or indeed a single to the first stop.

I've commented many times on the different assumption of guilt between
PAYG and travelcards. I've never understood it.