Customer Charter Refund
 

It looks like the days of getting a four pound voucher are over.
They now only pay the PAYG fare ( unless you had bought a cash fare)
This is a little mean!
I always thought a bit extra was fair.
Still gone are the days of being with my three kids on a family travel
card which cost about £3.50 and I got £16 back for a delayed journey

Customer Charter Refund
 

On Jun 3, 8:40*am, wrote:
It looks like the days of getting a four pound voucher are over.
They now only pay the PAYG fare (unless you had bought a cash fare)
This is a little mean!
I always thought a bit extra was fair.
Still gone are the days of being with my three kids on a family travel
card which cost about £3.50 and I got £16 back for a delayed journey

Err...! Seems totally fare enough to me. Indeed I'm surprised that the
arrangement whereby you got a £4 voucher went on for so long. That
said, LU seem to have been rather slack in their approach to refunds
in the past - see:
http://groups.google.com/group/uk.tr...a7418aeab4736/