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| London Transport (uk.transport.london) Discussion of all forms of transport in London. |
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#1
June 3rd 09, 07:40 AM
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Customer Charter Refund
It looks like the days of getting a four pound voucher are over.
They now only pay the PAYG fare ( unless you had bought a cash fare) This is a little mean! I always thought a bit extra was fair. Still gone are the days of being with my three kids on a family travel card which cost about £3.50 and I got £16 back for a delayed journey |
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#2
June 3rd 09, 11:02 AM
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Customer Charter Refund
On Jun 3, 8:40*am, wrote: It looks like the days of getting a four pound voucher are over. They now only pay the PAYG fare (unless you had bought a cash fare) This is a little mean! I always thought a bit extra was fair. Still gone are the days of being with my three kids on a family travel card which cost about £3.50 and I got £16 back for a delayed journey Err...! Seems totally fare enough to me. Indeed I'm surprised that the arrangement whereby you got a £4 voucher went on for so long. That said, LU seem to have been rather slack in their approach to refunds in the past - see: http://groups.google.com/group/uk.tr...a7418aeab4736/ |
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