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#1
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For those who remember my fun with TFL/Tramlink and my Oyster before
Christmas, I had more fun yesterday. The Oyster issue got sorted, but again Yesterday I came up by Travelcard. This was a "Super-Off-Peak" travelcard, thus I can't come home between 4 and 7pm, which is OK, since I didn't plan to. What I didn't expect is to be told by an inspector that I couldn't travel, even within London, on any SWT service between those hours, on the Travelcard I had. So I checked the conditions, and, yet again, the staff twonk was wrong. The ticket barrier let me in, the guard listened to my position and agreed, so why are there so many untrained wannabees trying to make the customer's life hard. And when I came back from Brentford later, I did it by bus to South Ealing, and then a tube to the West End. -- Paul Cummins - Always a NetHead Wasting Bandwidth since 1981 |
#2
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![]() On Jan 23, 1:23*pm, (Paul Cummins) wrote: For those who remember my fun with TFL/Tramlink and my Oyster before Christmas, I had more fun yesterday. Missed that... marginally intrigued, I might trawl back through past posts if I can be bothered (probably won't ever get round to it though). The Oyster issue got sorted, but again Yesterday I came up by Travelcard. This was a "Super-Off-Peak" travelcard, thus I can't come home between 4 and 7pm, which is OK, since I didn't plan to. What I didn't expect is to be told by an inspector that I couldn't travel, even within London, on any SWT service between those hours, on the Travelcard I had. This was an on train inspection by an RPI? Or an at station inspection? So I checked the conditions, and, yet again, the staff twonk was wrong. The ticket barrier let me in, the guard listened to my position and agreed, so why are there so many untrained wannabees trying to make the customer's life hard. And when I came back from Brentford later, I did it by bus to South Ealing, and then a tube to the West End. The 'Super Off-Peak-ness' of any Travelcard of course has naff all meaning within the London zones. |
#3
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![]() On 23 Jan, 15:17, Paul Corfield wrote: On Sat, 23 Jan 2010 13:23 +0000 (GMT Standard Time), (Paul Cummins) wrote: For those who remember my fun with TFL/Tramlink and my Oyster before Christmas, I had more fun yesterday. The Oyster issue got sorted, but again Yesterday I came up by Travelcard.. This was a "Super-Off-Peak" travelcard, thus I can't come home between 4 and 7pm, which is OK, since I didn't plan to. What I didn't expect is to be told by an inspector that I couldn't travel, even within London, on any SWT service between those hours, on the Travelcard I had. What nonsense. *The "Super off peak" ness of the ticket applies only to the SWT journey. *SWT cannot unilaterally apply a usage restriction within London on routes and services not under their control. Nor can they apply the rules to journeys on SWT services that are wholly within the zones. |
#4
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On 23 Jan, 15:50, Mizter T wrote:
On 23 Jan, 15:17, Paul Corfield wrote: On Sat, 23 Jan 2010 13:23 +0000 (GMT Standard Time), (Paul Cummins) wrote: For those who remember my fun with TFL/Tramlink and my Oyster before Christmas, I had more fun yesterday. The Oyster issue got sorted, but again Yesterday I came up by Travelcard. This was a "Super-Off-Peak" travelcard, thus I can't come home between 4 and 7pm, which is OK, since I didn't plan to. What I didn't expect is to be told by an inspector that I couldn't travel, even within London, on any SWT service between those hours, on the Travelcard I had. What nonsense. *The "Super off peak" ness of the ticket applies only to the SWT journey. *SWT cannot unilaterally apply a usage restriction within London on routes and services not under their control. Nor can they apply the rules to journeys on SWT services that are wholly within the zones. And this recalls my SWT inspector defacing an off-peak travelcard between Richmond and Twickenham and claiming it could only be used for one return journey (it wasn't even an out-boundary travelcard). Seems that SWT training has not improved in the interim. |
#5
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"Paul Cummins" wrote in message
p.net... For those who remember my fun with TFL/Tramlink and my Oyster before Christmas, I had more fun yesterday. The Oyster issue got sorted, but again Yesterday I came up by Travelcard. This was a "Super-Off-Peak" travelcard, thus I can't come home between 4 and 7pm, which is OK, since I didn't plan to. What I didn't expect is to be told by an inspector that I couldn't travel, even within London, on any SWT service between those hours, on the Travelcard I had. I've had a slight variation of this, with Brighton to All-Zones Super-Off-Peak travelcards routed "Southern Trains Only". I used these to get to Waterloo via a change at Clapham Junction and the NR gates at Waterloo always rejected the ticket. However, the gate staff let me through without any fuss. You're just unlucky ... D A Stocks |
#6
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![]() On Jan 23, 4:27*pm, "David A Stocks" wrote: "Paul Cummins" wrote: For those who remember my fun with TFL/Tramlink and my Oyster before Christmas, I had more fun yesterday. The Oyster issue got sorted, but again Yesterday I came up by Travelcard. This was a "Super-Off-Peak" travelcard, thus I can't come home between 4 and 7pm, which is OK, since I didn't plan to. What I didn't expect is to be told by an inspector that I couldn't travel, even within London, on any SWT service between those hours, on the Travelcard I had. I've had a slight variation of this, with Brighton to All-Zones Super-Off-Peak travelcards routed "Southern Trains Only". I used these to get to Waterloo via a change at Clapham Junction and the NR gates at Waterloo always rejected the ticket. However, the gate staff let me through without any fuss. You're just unlucky ... I wonder if at Waterloo it's as the gates being coded to reject all 'TOC-only' tickets apart from 'SWT-only' (of which I don't think any actually exist, do they?) Enjoy your encounter with the RPI on board an FCC Thameslink train between central London and East Croydon, should that ever happen! |
#7
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Paul Corfield wrote
On Sat, 23 Jan 2010 13:23 +0000 (GMT Standard Time), The Oyster issue got sorted, but again Yesterday I came up by Travelcard. This was a "Super-Off-Peak" travelcard, thus I can't come home between 4 and 7pm, which is OK, since I didn't plan to. What I didn't expect is to be told by an inspector that I couldn't travel, even within London, on any SWT service between those hours, on the Travelcard I had. What nonsense. The "Super off peak" ness of the ticket applies only to the SWT journey. SWT cannot unilaterally apply a usage restriction within London on routes and services not under their control. And SWT (as opposed to their ill-trained staff) don't pretend to so apply it. As I posted on 5th Jan under "SWT outside the zones - evening peak changes" http://www.southwesttrains.co.uk/any...k-advance.aspx click on -Off-Peak and Super Off-Peak fares- [...] From Monday 4 January 2010, the return portion of a {Super Off-Peak} Day Return or Day Travelcard will change. You cannot use it to leave London Waterloo, Vauxhall, Queenstown Road or Clapham Junction to stations outside London Zones 1-6 between 16:00 and 19:00, Monday to Friday. A map of this area is available here. If you wish to make your return journey during this time, you should buy an Off Peak Day Return or Off Peak Day Travelcard == Note 'to stations outside London Zones 1-6' which is Paul C's 'within London' point. If you have the time email a complaint plus ask any such ill-trained staff for their rank name and number and to be shown a written copy of the alleged restirction. -- Mike D |
#8
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![]() "Michael R N Dolbear" wrote in message news:01ca9c53$a5c748c0$LocalHost@default... Paul Corfield wrote On Sat, 23 Jan 2010 13:23 +0000 (GMT Standard Time), The Oyster issue got sorted, but again Yesterday I came up by Travelcard. This was a "Super-Off-Peak" travelcard, thus I can't come home between 4 and 7pm, which is OK, since I didn't plan to. What I didn't expect is to be told by an inspector that I couldn't travel, even within London, on any SWT service between those hours, on the Travelcard I had. What nonsense. The "Super off peak" ness of the ticket applies only to the SWT journey. SWT cannot unilaterally apply a usage restriction within London on routes and services not under their control. And SWT (as opposed to their ill-trained staff) don't pretend to so apply it. As I posted on 5th Jan under "SWT outside the zones - evening peak changes" http://www.southwesttrains.co.uk/any...k-advance.aspx click on -Off-Peak and Super Off-Peak fares- [...] From Monday 4 January 2010, the return portion of a {Super Off-Peak} Day Return or Day Travelcard will change. You cannot use it to leave London Waterloo, Vauxhall, Queenstown Road or Clapham Junction to stations outside London Zones 1-6 between 16:00 and 19:00, Monday to Friday. A map of this area is available here. If you wish to make your return journey during this time, you should buy an Off Peak Day Return or Off Peak Day Travelcard == Note 'to stations outside London Zones 1-6' which is Paul C's 'within London' point. They've actually dug them selves a big hole with this one, at least for the travelcard version, because the published terms only seek to prevent you leaving those stations listed above. So if you use the 'travelcard validity' to Wimbledon for example, on a stopping train, you SHOULD then be able to use the ticket for the rest of your journey to 'somewhere outside the zones'. But as we also know from the earlier thread, the website restrictions are not the same as those in the current fares manual - which suggest you cannot join the trains at all during the blackout period, and the example was shown of the restriction also applying at Wimbledon. The typical grey area all the TOCs seem keen to introduce with monotonous regularity... Paul S |
#9
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"Mizter T" wrote in message
... On Jan 23, 4:27 pm, "David A Stocks" wrote: I've had a slight variation of this, with Brighton to All-Zones Super-Off-Peak travelcards routed "Southern Trains Only". I used these to get to Waterloo via a change at Clapham Junction and the NR gates at Waterloo always rejected the ticket. However, the gate staff let me through without any fuss. You're just unlucky ... I wonder if at Waterloo it's as the gates being coded to reject all 'TOC-only' tickets apart from 'SWT-only' (of which I don't think any actually exist, do they?) That, or the gates recognise the super-off-peak-ness of the ticket. I was travelling during the evening blackout period. Enjoy your encounter with the RPI on board an FCC Thameslink train between central London and East Croydon, should that ever happen! I would fully enjoy telling any FCC staff *exactly* what I think of their appalling lack of service ... DAS |
#10
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![]() Mizter T wrote [...] I wonder if at Waterloo it's as the gates being coded to reject all 'TOC-only' tickets apart from 'SWT-only' (of which I don't think any actually exist, do they?) They exist from time to time. Like last year's "Midsummer Madness", weekends in August except Bank Holiday w/e - £10 day return "to anywhere on our network", SWT trains only. -- Mike D |
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