About Us

[email protected] · August 10th 10, 10:09 PM posted to uk.transport.london

In article
,
(Mizter T) wrote:

On Aug 10, 4:25*pm, wrote:

Will that help me on the 09:20 from Cambridge to King's Cross when I
have an Off-Peak (not Day) Return? NXEA tell me it's not valid before
09:30 and their machines now refuse to sell one before 09:30 (a bit
tight for the 09:32) yet FCC's web site happily sells me that ticket
for use on the 09:20 (and the 08:54 if I wanted) with TOD at NXEA's
machines in Cambridge.

Barry recently confirmed here that it is a condition on the fare since
a year or two back but FCC clearly know nothing about it, despite it
being their fare and their condition.

Appears to be an issue with the Trainline and their misinterpretation
of the rules - the FCC booking engine is 'powered by' the Trainline.
Looking at East Coast's (WebTIS) booking engine, it seems to correctly
interpret the rule, showing the 09:32 as the first train it the OPR
can be used on.

Alas it's not possible to get a reservation for these trains,
otherwise the 'booked train coupon' could be presented to any member
of staff in support of any argument that the ticket holder purchased
it in good faith. Otherwise a passenger could try presenting a print-
out of the journey details from the Trainline booking. Though knowing
what the restriction is and trying to get around it might not be the
best example of something done in good faith!

I do have a printout, indeed. But I've never had it queried by anyone from
FCC and NXEA Customer Services even gave me a refund once for the
overcharge.

You could always get in touch with FCC - if the message got to the
right person at FCC they might then get on to the Trainline and get
them to tweak their database.

But I want to be able to use the 09:20, whether or not I'm staying in
London overnight!

--
Colin Rosenstiel

Thread Tools	Search this Thread
Show Printable Version	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Watford to Brighton rail line to be axed	Terry Harper	London Transport	1	November 5th 04 11:10 PM
Watford to Brighton rail line to be axed	Kevin	London Transport	0	November 5th 04 11:05 AM
Watford to Brighton rail line to be axed	CharlesPottins	London Transport	0	November 5th 04 09:50 AM
Curious extra station stops on Southern's Watford-Brighton service	LarryLard	London Transport	5	July 3rd 04 10:34 AM
Long-lasting ticket to Brighton	Alp140671	London Transport	2	July 28th 03 05:19 PM

Menu

About Us