On Aug 9, 9:41*am, Andy wrote:

On Aug 9, 9:31*am, MIG wrote:

On 9 Aug, 00:25, Mizter T wrote:

On Aug 9, 12:06*am, "Peter Smyth" wrote:
[snip]
The story is not clear about exactly what is happening. It could be that
people are being charged £10 for £5 of credit (which would be a serious
fault). Or it could be people are pressing the wrong button on the
machine by mistake and buying £10 of credit when they actually only
wanted £5.

Without any further information, it's hard to get a handle on what
this story might be about.

I do just wonder whether it is our old friend, the Oyster out-of-
station-interchange maximum journey time-out issue though... (no, I
can't bear to explain it again!).-

The TV was on in the background, so I should have concentrated better,
but I couldn't work out whether the story was about being overcharged
when topping up or being overcharged for journeys. *I suspect the
latter reported as if the former, by people who have a vague idea of
"buying tickets" at a particular price and can't interpret
"overcharge" in any other way.

The story in the original post clearly states that some people have
been charged twice when topping up at machines, there is no mention of
other problems with charges for actual journeys.

It was just the phrase "double charged" in the BBC news online piece
(linked to/ quoted upthread) that made me ponder, but as you say the
story seems fairly clear that this is something to do with topping up
at ticket machines.