In message , Robin Mayes
writes

Apparently you can use your Customer Charter vouchers to add credit to
Oystercards.

Prestige told me the same thing.
In answer to my questions they also said there are no plans to have
Customer Charter credits automatically added to your Pre Pay; it will
still have to be applied for in the same way after a delayed journey.
Also, there are no plans to change the way in which Customer Charter
refunds are calculated.
--
Kat Me, Ambivalent? Well, yes and no.

On Wed, 7 Jan 2004 16:55:02 +0000, Kat wrote:
In answer to my questions they also said there are no plans to have
Customer Charter credits automatically added to your Pre Pay;

That's just madness. They would save loads in admin by putting the
credit on pre-pay cards. Although they may find the credits have a
poor redemption rate.

it will
still have to be applied for in the same way after a delayed journey.
Also, there are no plans to change the way in which Customer Charter
refunds are calculated.

I see the Northern Line is knackered North of Finchley Central. I'm
about to fill in my first Customer Charter Form. What kind of refund
should I expect?

David

In article ,
David Walters wrote:
I see the Northern Line is knackered North of Finchley Central. I'm
about to fill in my first Customer Charter Form. What kind of refund
should I expect?

Cost of a single ticket for the affected journey, so a half-pint
token or so.

There's an on-line version somewhere thetube.com

--
You dont have to be illiterate to use the Internet, but it help's.

On Wed, 7 Jan 2004 23:10:56 +0000 (UTC), Mike Bristow wrote:
In article ,
David Walters wrote:
I see the Northern Line is knackered North of Finchley Central. I'm
about to fill in my first Customer Charter Form. What kind of refund
should I expect?

Cost of a single ticket for the affected journey, so a half-pint
token or so.

There's an on-line version somewhere thetube.com

https://tube.tfl.gov.uk/secure/charter/
"Online customer charter form is currently unavailable." :-(

They have a pdf to download and it's a shiny new form with an
Oystercard number space but it isn't really designed for printing
on A4.

David