On Tue, Jul 12, 2011 at 12:56:07PM +0100, Mizter T wrote:
"David Cantrell" wrote:
On Mon, Jul 11, 2011 at 10:20:00PM +0100, Peter Masson wrote:
And if the gateline was
still in operation, it will at least mean that PAYG passengers have
evidence
of leaving at Warren Street, so can no doubt get their fare refunded or
compensation for the disrupted journey.
Assuming that they jump through TfL's expensive and inconvenient hoops
to do so.
You mean filling out a secure online web form?
http://www.tfl.gov.uk/tfl/tickets/refunds/tuberefund/

Oh, I didn't know that existed. Thanks! Does something similar exist
for other Oystery problems, and if so have they sorted out the bad
design that requires people go to a TfL station to pick up their
refunds?

--
David Cantrell | Enforcer, South London Linguistic Massive

I remember when computers were frustrating because they did
exactly what you told them to. That seems kinda quaint now.
-- JD Baldwin, in the Monastery

In article ,
(David Cantrell) wrote:

Oh, I didn't know that existed. Thanks! Does something similar exist
for other Oystery problems, and if so have they sorted out the bad
design that requires people go to a TfL station to pick up their
refunds?

I got a refund (by phoning the helpline) paid into my bank account. The
payment came from "TRANSPORT TRADING". I did mention it here.

--
Colin Rosenstiel

wrote:

(David Cantrell) wrote:

Oh, I didn't know that existed. Thanks! Does something similar exist
for other Oystery problems, and if so have they sorted out the bad
design that requires people go to a TfL station to pick up their
refunds?

I got a refund (by phoning the helpline) paid into my bank account. The
payment came from "TRANSPORT TRADING". I did mention it here.

Transport Trading Ltd is a major subsidiary company of TfL:
http://www.tfl.gov.uk/corporate/about-tfl/4510.aspx#ttl

"David Cantrell" wrote:

On Tue, Jul 12, 2011 at 12:56:07PM +0100, Mizter T wrote:
[snip]
http://www.tfl.gov.uk/tfl/tickets/refunds/tuberefund/

Oh, I didn't know that existed. Thanks! Does something similar exist
for other Oystery problems, and if so have they sorted out the bad
design that requires people go to a TfL station to pick up their
refunds?

There is a variety of secure online contact forms regarding to Oyster issues
buried in the 'Help & contact' tree here - http://www.tfl.gov.uk/contact -
how successful that is w.r.t. dealing with 'Oystery problems' I don't know
(e.g. see Recliner's problems in his post above).

Refunds can be picked up when travelling from or to any station in London
(including NR stations), it's not just TfL stations - though I think some
people have suggested there might be a few stations missing from the list?
One needs to be making a journey from or to that station, the refund can't
just be picked up from a ticket machine.

In article , (Mizter T)
wrote:

Refunds can be picked up when travelling from or to any station in
London (including NR stations), it's not just TfL stations - though
I think some people have suggested there might be a few stations
missing from the list? One needs to be making a journey from or to
that station, the refund can't just be picked up from a ticket
machine.

Refunds can't be collected the same day as they are given because,
quaintly, it requires an overnight processing run to make them available
for collection.

So I was relieved to find when I had the refund last week that they can
pay it direct to a bank account now.

--
Colin Rosenstiel

wrote:

In article , (Mizter T)
wrote:

Refunds can be picked up when travelling from or to any station in
London (including NR stations), it's not just TfL stations - though
I think some people have suggested there might be a few stations
missing from the list? One needs to be making a journey from or to
that station, the refund can't just be picked up from a ticket
machine.

Refunds can't be collected the same day as they are given because,
quaintly, it requires an overnight processing run to make them available
for collection.

So I was relieved to find when I had the refund last week that they can
pay it direct to a bank account now.

I'm fairly sure there's always been some alternative way of getting a refund
issued, such as via a cheque - perhaps the direct bank transfer is new
though.

In article , (Mizter T)
wrote:

wrote:

In article , (Mizter T)
wrote:

Refunds can be picked up when travelling from or to any station in
London (including NR stations), it's not just TfL stations - though
I think some people have suggested there might be a few stations
missing from the list? One needs to be making a journey from or to
that station, the refund can't just be picked up from a ticket
machine.

Refunds can't be collected the same day as they are given because,
quaintly, it requires an overnight processing run to make them
available for collection.

So I was relieved to find when I had the refund last week that they
can pay it direct to a bank account now.

I'm fairly sure there's always been some alternative way of getting
a refund issued, such as via a cheque - perhaps the direct bank
transfer is new though.

I don't recall anyone mentioning it here before I did.

--
Colin Rosenstiel

On Wed, Jul 13, 2011 at 06:12:42PM +0100, Mizter T wrote:

Refunds can be picked up when travelling from or to any station in London
(including NR stations)

Oh, that's new since the last time I asked about it. Good.

it's not just TfL stations - though I think some
people have suggested there might be a few stations missing from the list?
One needs to be making a journey from or to that station, the refund can't
just be picked up from a ticket machine.

Sucks for people who rarely travel by train, like those who mostly use
buses.

--
David Cantrell | London Perl Mongers Deputy Chief Heretic

Support terrierism! Adopt a dog today!

"David Cantrell" wrote:

On Wed, Jul 13, 2011 at 06:12:42PM +0100, Mizter T wrote:

Refunds can be picked up when travelling from or to any station in London
(including NR stations)

Oh, that's new since the last time I asked about it. Good.

It's been the case ever since Oyster PAYG went live across NR in London in
January 2010 - so maybe you asked before then?


it's not just TfL stations - though I think some
people have suggested there might be a few stations missing from the
list?
One needs to be making a journey from or to that station, the refund
can't
just be picked up from a ticket machine.

Sucks for people who rarely travel by train, like those who mostly use
buses.

Yes, though I'd suggest such people are less likely to encounter Oyster
charging issues that lead on to refunds being given.

Mizter T wrote:

Sucks for people who rarely travel by train, like those who mostly use
buses.

Yes, though I'd suggest such people are less likely to encounter Oyster
charging issues that lead on to refunds being given.

How easy is it to claim back when buses are taken out of service? I've had
this a couple of times, once with the bus not moving at all from where I
boarded, the other where it terminated short and everyone was told to get on
a following one - but the subsequent bus driver insisted we had to touch in.

(Both times I'd already hit my cap but in other circumstances I'd have wound
up paying twice needlessly.)