In article ,
Francis Davey wrote:
He was quite cross with me by the end. I asked for a complaint form
and that made him crosser. He called me back and asked me how I needed
a complaint and then harangued me a bit. Eventually I had to break it
off and go. Really good not customer service.

That sounds totally crap.

Thanks for the help. I tried reading the routing guide for the first
time last night. Hmmmm. Its not the easiest work to absorb and I'm not
sure how the underground fits in. I wish there was someone you could
ask (I thought this was the train staff).

The routeing guide is itself almost incomprehensible, as well as being
inconsistent and incomplete.

My approach is to ask one member of railway staff and if I don't like
the answer to ask another.

--
Ian Jackson personal email:
These opinions are my own. http://www.chiark.greenend.org.uk/~ijackson/
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On Sep 30, 5:54*pm, Ian Jackson
wrote:

My approach is to ask one member of railway staff and if I don't like
the answer to ask another.

Right. Not so easy at Finsbury Park (there's two guys who are usually
there when I go and mine got the other one involved when I asked for a
claim form - he said that he could be a witness that he - the first
guy - hadn't been rude so I'm not entirely relaxed about either).

I can go into KX though. Lots of people there to chose from.

It would be nice if there were a sort of back-stop "we really
understand fares" place you could call or go to or somehow contact. I
wouldn't mind paying extra either. I'm happy that doing more complex
things will require a bit more effort. I just need to know how to
apply that effort and where to look.

Francis