In article ,
Paul Corfield wrote:

Pre-Pay is a new product and has not (IMO) settled down. The launch
was always going to be phased and I think you will continue to see
questions and issues being raised for a number of months until people
gain confidence in using it, staff awareness and training improves
and the newer features are introduced. It will take time to settle
down.


Try it - you *might* like it.

From the postings here it seems that some of the consequences of this
settling down period are increased hassle and expense for some users
even to the point of being refused travel. This is very off-putting.
Does TfL have a suitably responsive system for learning from these
issues that users can also gain some recompense from?

A trial or development period should not be at the expense of the
paying user.

John Haines

In article , (John
Haines) wrote:

In article ,
Paul Corfield wrote:

Pre-Pay is a new product and has not (IMO) settled down. The launch
was always going to be phased and I think you will continue to see
questions and issues being raised for a number of months until people
gain confidence in using it, staff awareness and training improves
and the newer features are introduced. It will take time to settle
down.


Try it - you *might* like it.

From the postings here it seems that some of the consequences of this
settling down period are increased hassle and expense for some users
even to the point of being refused travel. This is very off-putting.
Does TfL have a suitably responsive system for learning from these
issues that users can also gain some recompense from?

A trial or development period should not be at the expense of the
paying user.

John Haines


I don't have all the posts, but from the original post in the Fare Dodging
Consequences topic, it seems that there was nothing wrong with the system
the the poster's case. He was fraudulently travelling in zone one when he
only had a zone two card and the system correctly identified this and
charged the person accordingly. In which case the system was working
correctly.

If a person fraudulently travelled in the same way with only a zone two
ticket, as the original poster said that he did regularly, then that
person would be fined if caught by a revenue inspector. Perhaps the Oyster
system can be amended to detect fraud and automatically deduct a fine as
well, with a court referral after X times

Too many people deliberately avoid paying their fare / correct fare
(and seem proud of the fact that they've fiddled something) then complain
when they get caught.

Roger

In article ,
wrote:
In article ,
(John Haines) wrote:

In article , Paul
Corfield wrote:

Pre-Pay is a new product and has not (IMO) settled down. The
launch was always going to be phased and I think you will
continue to see questions and issues being raised for a number of
months until people gain confidence in using it, staff awareness
and training improves and the newer features are introduced. It
will take time to settle down.


Try it - you *might* like it.

From the postings here it seems that some of the consequences of
this settling down period are increased hassle and expense for some
users even to the point of being refused travel. This is very
off-putting. Does TfL have a suitably responsive system for
learning from these issues that users can also gain some recompense
from?

A trial or development period should not be at the expense of the
paying user.

John Haines


I don't have all the posts, but from the original post in the Fare
Dodging Consequences topic, it seems that there was nothing wrong
with the system the the poster's case. He was fraudulently
travelling in zone one when he only had a zone two card and the
system correctly identified this and charged the person accordingly.
In which case the system was working correctly.

If a person fraudulently travelled in the same way with only a zone
two ticket, as the original poster said that he did regularly, then
that person would be fined if caught by a revenue inspector. Perhaps
the Oyster system can be amended to detect fraud and automatically
deduct a fine as well, with a court referral after X times

Too many people deliberately avoid paying their fare / correct fare
(and seem proud of the fact that they've fiddled something) then
complain when they get caught.

My comments were nothing to do with the Fare Dodging thread. They
relate directly to the paragraph I quoted and to experiences of
legitimate users reported elsewhere.

As far as fare dodging goes, I agree with your comments entirely.

John Haines

In article , (John
Haines) wrote:

In article ,
wrote:
In article ,
(John Haines) wrote:

In article , Paul
Corfield wrote:

Pre-Pay is a new product and has not (IMO) settled down. The
launch was always going to be phased and I think you will
continue to see questions and issues being raised for a number of
months until people gain confidence in using it, staff awareness
and training improves and the newer features are introduced. It
will take time to settle down.


Try it - you *might* like it.

From the postings here it seems that some of the consequences of
this settling down period are increased hassle and expense for some
users even to the point of being refused travel. This is very
off-putting. Does TfL have a suitably responsive system for
learning from these issues that users can also gain some recompense
from?

A trial or development period should not be at the expense of the
paying user.

John Haines


I don't have all the posts, but from the original post in the Fare
Dodging Consequences topic, it seems that there was nothing wrong
with the system the the poster's case. He was fraudulently
travelling in zone one when he only had a zone two card and the
system correctly identified this and charged the person accordingly.
In which case the system was working correctly.

If a person fraudulently travelled in the same way with only a zone
two ticket, as the original poster said that he did regularly, then
that person would be fined if caught by a revenue inspector. Perhaps
the Oyster system can be amended to detect fraud and automatically
deduct a fine as well, with a court referral after X times

Too many people deliberately avoid paying their fare / correct fare
(and seem proud of the fact that they've fiddled something) then
complain when they get caught.

My comments were nothing to do with the Fare Dodging thread. They
relate directly to the paragraph I quoted and to experiences of
legitimate users reported elsewhere.

As far as fare dodging goes, I agree with your comments entirely.

John Haines


Sorry, I seem to have got the posts mixed up - I deleted previous postings
as part of a tidy up.

Roger