We will NOT be going back to EOR until 1/ their staff improve their
customer contact skills, and 2/ they introduce a proper ticketing
system.

ELEVEN POUNDS FOR A SIX MILE DIESEL JOURNEY IS MORE EXPENSIVE PER MILE
THAN THAT OTHER RIP-OFF THE HEX FROM PADDINGTON TO HEATHROW !!!!!!!

AND WITH THE RUDEST STAFF WE HAVE EVER MET EVEN ABOVE WHAT BR STAFF
USED TO BE.

This is truly bad news.

On first hearing that the Ongar route was going to be preserved, one
was cheered by the thought that this was the perfect route for trains
of a "London" interest. There was the possibility of stations
preserved in LT and GE conditions. Here was somewhere to operate tube
trains and GE suburban steam trains.

Alas, the line, as reported here, is a hodge podge of nothing in
particular. Their bus scheduling effort sounds like something from a
bad sitcom.

Their fares are on the high side, but if all else was b'seder that
would be okay. But, all else, from what you report, is NOT in order.

There is too much rudeness in the UK today. How about preserving the
manners and service ethic associated with the golden age of railways?

Visiting this line was on the "to do" list, but no longer. Why
bother?

Well why not put that in writing to the Railway concerned, they might
not have anyone reading this ng perhaps.

OTOH they may well be aware that there are things that aren't right and
are trying as best they can to put them right, either way feedback good
or bad won't hurt...

I work in a volunteer capacity, non railway, and sometimes its bloody
hard work to get things as they ought be, and sometimes we do get moaned
at and its demoralising. Sometimes we do get praise and that does have a
cheering you on effect, and sometimes we do get constructive well meant
criticism and that in a way is very welcome. In fact we have got some
people who were critics who have now joined us.



--
Tony Sayer