On Thu, 14 Jun 2012 11:32:40 +0100
Mizter T wrote:
Or get a replacement handset and SIM, and then carry on using your
existing mobile number. (o2 will happily hand out a replacement SIM at
one of their shops.)

How do you persuade the grunt at the desk that you really have lost it and
haven't just given it to your cousin as a hand-me-down?

B2003

On 14/06/2012 11:43, d wrote:

On Thu, 14 Jun 2012 11:32:40 +0100
Mizter wrote:
Or get a replacement handset and SIM, and then carry on using your
existing mobile number. (o2 will happily hand out a replacement SIM at
one of their shops.)

How do you persuade the grunt at the desk that you really have lost it and
haven't just given it to your cousin as a hand-me-down?

The number gets re-associated with the new SIM, so the old SIM becomes
useless.

Re the procedure, I think I've done it two ways - in the shop they call
up the o2 call centre (likely via some non-public number), put you on
the phone to confirm it's your account (details & security check etc),
then the shop bod reads out the new SIM number to associate it with your
account and mobile number. Also I'm pretty sure I just managed to get
them to hand over a new SIM in the shop and then I called up o2 customer
services later and associated that with my account & mobile number.

On Thu, 14 Jun 2012 12:13:32 +0100
Mizter T wrote:
On 14/06/2012 11:43, d wrote:

On Thu, 14 Jun 2012 11:32:40 +0100
Mizter wrote:
Or get a replacement handset and SIM, and then carry on using your
existing mobile number. (o2 will happily hand out a replacement SIM at
one of their shops.)

How do you persuade the grunt at the desk that you really have lost it and
haven't just given it to your cousin as a hand-me-down?

The number gets re-associated with the new SIM, so the old SIM becomes
useless.

The SIM might be useless but you could still have given away or sold 400 quids
worth of phone and then claimed you lost it and got a free replacement.
Even if they block the IMEI number most smartphones can still use wifi.

B2003

wrote:

The SIM might be useless but you could still have given away or sold 400 quids
worth of phone and then claimed you lost it and got a free replacement.
Even if they block the IMEI number most smartphones can still use wifi.

Who said you get a free phone? You would have to obtain a new one the same
way you would if you didn't get a new number, either by buying one (as I
did when I broke a phone mid contract) or you insure it and claim on your
insurance.

Uninsured, it was the same as buying a new one without a contract, you buy
a PAYG one for the network you have a contract with and put the SIM in it.

Neil
--
Neil Williams in Milton Keynes, UK. Put first name before the at to reply.

On 14 Jun 2012 11:27:08 GMT
Neil Williams wrote:
wrote:

The SIM might be useless but you could still have given away or sold 400
quids
worth of phone and then claimed you lost it and got a free replacement.
Even if they block the IMEI number most smartphones can still use wifi.

Who said you get a free phone? You would have to obtain a new one the same

Whoever it was who said you could get a replacement at an O2 shop.

B2003

In message , at 11:42:10 on Thu, 14 Jun
2012, d remarked:
Who said you get a free phone? You would have to obtain a new one the same

Whoever it was who said you could get a replacement at an O2 shop.

That was a replacement SIM.
--
Roland Perry

On 14/06/2012 12:42, d wrote:

On 14 Jun 2012 11:27:08 GMT
Neil wrote:
wrote:

The SIM might be useless but you could still have given away or sold 400
400 quids worth of phone and then claimed you lost it and got a free
replacement.Even if they block the IMEI number most smartphones can
still use wifi.

Who said you get a free phone? You would have to obtain a new one the same

Whoever it was who said you could get a replacement at an O2 shop.

I said you could get a replacement SIM for free.

wrote:

Whoever it was who said you could get a replacement at an O2 shop.

A replacement SIM. You can of course also get a replacement phone, but
will have to pay for that.

Neil
--
Neil Williams in Milton Keynes, UK. Put first name before the at to reply.

In message , at 11:20:46 on Thu, 14 Jun
2012, d remarked:
Or get a replacement handset and SIM, and then carry on using your
existing mobile number. (o2 will happily hand out a replacement SIM at
one of their shops.)

How do you persuade the grunt at the desk that you really have lost it and
haven't just given it to your cousin as a hand-me-down?

The number gets re-associated with the new SIM, so the old SIM becomes
useless.

The SIM might be useless but you could still have given away or sold 400 quids
worth of phone and then claimed you lost it and got a free replacement.

They won't give you a new handset unless you've some kind of insurance
plan, Shirley?
--
Roland Perry

On 14/06/2012 12:20, d wrote:

On Thu, 14 Jun 2012 12:13:32 +0100
Mizter wrote:
[snip]
Or get a replacement handset and SIM, and then carry on using your
existing mobile number. (o2 will happily hand out a replacement SIM at
one of their shops.)

How do you persuade the grunt at the desk that you really have lost it and
haven't just given it to your cousin as a hand-me-down?

The number gets re-associated with the new SIM, so the old SIM becomes
useless.

The SIM might be useless but you could still have given away or sold 400 quids
worth of phone and then claimed you lost it and got a free replacement.
Even if they block the IMEI number most smartphones can still use wifi.

Eh? Where does the 'free replacement' phone come from?

If it's insurance, then that's an insurance fraud, plain and simple.
(And the old handset will have its IMEI blocked on UK networks, so it's
a case of getting the IMEI changed - not easy on many handsets, and also
now illegal - or sending the handset off to foreign parts.)