Damn right about lack of staff training. The readers at Colindale were out a
couple of weeks ago, meaning I was getting unresolved journeys every day.
So, every day I was getting the staff at the station to "fix" it for me.
Normally this was okay apart from being tedious. However, one day when
coming back to Finchley Central on a one-off and they were absolutely sure
they should be charging me for Zone 5 - even though he'd agreed I'd not
strayed out of Zone 4.

I kept trying to tell him the readers were out of order in Colindale, to
which his repeated reply was: "Yes, I understand. Therefore, I should charge
you for the extra zone."

Maybe that's why there's a thick glass screen in front of them.

Alan



"Anon" wrote in message
...
24 just indicates an unresolved journey or money to pay. That is not a
bug.
The only bugs so far are the lack of training of staff and uneducated
customers.

If you watch some of the customers at finchley central where the gates are
permanentely open. They will touch the exit sensor on the way in.
At present this will mean they only pay £1.60 for thier journey but in the
future it would probably be more like £3.70.

I also heard that Capping will be introduced in February. The testers are
out and about now to see if it is working.