Has anyone received any vouchers following a claim via the online
charter web site

https://tube.tfl.gov.uk/secure/charter/

I tried about 4 claims late last year, but have just received a voucher
for a claim I did via post after I had used the web site. I note also
the site was unavailable for quite a while, but appears to be back on
line now.

Matthew

--
Matthew P Jones - www.amersham.org.uk
My view of the Metropolitan Line www.metroland.org.uk - actually I like it
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On Sun, 25 Jan 2004 15:38:53 +0000, Matthew P Jones
wrote:

Has anyone received any vouchers following a claim via the online
charter web site
https://tube.tfl.gov.uk/secure/charter/

Yes - I've used the site for numerous claims, and I assume (as I don't
keep a record) that most have been refunded as requested.


Cheers,

Jason.

I did half a dozen in November, but a few weeks later got a letter asking
for more information- basically all they had was the date and wanted to know
when and where I got held up and for how long.

I did fill this in on the online form but it obviously doens't work
properly.

I phoned customer services to explain that I did provide that information
but two months later I can't remember exactly what the problem was that day,
and she promised to pass this to the refund team together with my claim
numbers.

However I have heard nothing since, and have had no refunds. Not impressed.


"Jason" wrote in message
...
On Sun, 25 Jan 2004 15:38:53 +0000, Matthew P Jones
wrote:

Has anyone received any vouchers following a claim via the online
charter web site
https://tube.tfl.gov.uk/secure/charter/

Yes - I've used the site for numerous claims, and I assume (as I don't
keep a record) that most have been refunded as requested.


Cheers,

Jason.