On Sat, 28 Jun 2014 10:55:54 +0100
Roland Perry wrote:
Perhaps this is why they have trials. The geeks in the office don't
even bother to come up with a set of scenarios that don't work and
postulate solutions, before implementation of a trial. They just wait
to see what breaks and fix it later (no doubt to the immense
inconvenience of the first customer who tries it)

It's a bit more pre-planned than that, although I agree there have been
some major hiccups that should have been anticipated. For example my EMT
card would only allow me to buy Child tickets, because the card knows
your age and the simplest explanations is that they'd coded the DOB
field on the card with its issue date.

A lot of effort and HUGE amounts of money just to replace a small bit of
paper card that did the job fine. What a joke.

--
Spud