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[email protected] · December 31st 15, 09:56 AM posted to uk.transport.london

In article , (Roland Perry)
wrote:

In message , at
20:24:47 on Wed, 30 Dec 2015, remarked:
But TSGN (as people keep reminding me) have only a management
contract with DafT so they have no interest whatever in providing
passengers (sorry, customers) with accurate and timely information,
as this doesn't seem to have been written into their contract.

You can say that again! GN have tweeted that they have a special
timetable this week. When I asked where I could get it from (the put a
PDF of last Sunday's fiasco on their web site) they told me to go to the
NRE Online Journey Planner web site. When I asked how that was supposed
to work offline I got no answer. I just can't believe what a shambles
this franchise is turning into. God help them when through Thameslink
running starts.

I saw someone earlier in the week trying to get them (on Twitter) to
explain what had happened to the Moorgate Service the previous day,
and the reply, from GN, was "We had been informed that an hourly
service would operate but I am having trouble finding service
information from yesterday."

Couldn't make it up!

--
Colin Rosenstiel

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