In message of Thu, 14
Apr 2016 08:21:58 in uk.transport.london,
writes
In article , (Tony
Dragon) wrote:

On 12/04/2016 12:49, David Cantrell wrote:
On Mon, Apr 11, 2016 at 06:51:44PM -0500,
wrote:
(Paul Corfield) wrote:
If I was in your shoes I'd just set up auto top up on Oyster and use
that. That deals with your issues around lack of a convenient "top up"
location or you forgetting to top up.
How does that work if only using buses? Any online top ups I've ever
made had to be "collected" at a tube station gateline.

I believe that you still need to visit a tube station to turn auto-topup
on, but once it's turned on auto-topup definitely works on buses. You
still need to visit a station though - any station, not just a tube
station - to pick up PAYG refunds for the inevitable overcharging if you
bother to claim them.

My Oyster Card is registered, I have auto top up, if I ever have had
a refund it tops up my oyster card.

The system also gets to know your regular journeys and will auto
refund if something unusual happens.

Getting a refund by phone takes less than five minutes, I have never
had a problem.

On one occasion I had a refund after I made a call, then the system
did an auto refund.

I have only ever been overcharged because of my mistakes or because a
train has been cancelled after I touched in and I had to use bus
instead of train.

Sadly not in my case. My wife and I made a return trip through Heathrow
Terminal 5. My Oyster exit wasn't registered centrally (though it was on the
card) on the outward journey and my wife's entry wasn't registered inwards.
You have to watch the system like a hawk. Earlier my wife didn't get
registered at one end of King's Cross to Westminster return journey on both
outward and return legs. She didn't even notice the overcharge until she
used the card again about a year later. It took ages to persuade TfL to sort
that out, despite the evidence on the card. Again the central system didn't
have the data. Hence my concern that one can't get printouts of the data on
the card any more.

You might like to consider taking a photo of the last 8 transactions at
a POM (Passenger Operated Machine).
Tourist Information Offices still issue paper statements.
I can't find a list on tfl.gov.uk, but have used them at Euston, King's
Cross St Pancras and Liverpool Street and believe there is another at
Heathrow Terminals 1, 2 3. There are probably others.
--
Walter Briscoe

On 14/04/2016 15:13, Walter Briscoe wrote:
[...]
You might like to consider taking a photo of the last 8 transactions at
a POM (Passenger Operated Machine).
Tourist Information Offices still issue paper statements.
I can't find a list on tfl.gov.uk, but have used them at Euston, King's
Cross St Pancras and Liverpool Street and believe there is another at
Heathrow Terminals 1, 2 3. There are probably others.



https://tfl.gov.uk/fares-and-payments/where-to-top-up-and-buy-tickets/visitor-centres

A friend for a long time claimed expenses by submitting (or at least
keeping) a smartphone photo of the journey history screen of their
Oyster card!

In article , (Mizter T) wrote:

On 14/04/2016 15:13, Walter Briscoe wrote:
[...]
You might like to consider taking a photo of the last 8 transactions at
a POM (Passenger Operated Machine).
Tourist Information Offices still issue paper statements.
I can't find a list on tfl.gov.uk, but have used them at Euston, King's
Cross St Pancras and Liverpool Street and believe there is another at
Heathrow Terminals 1, 2 3. There are probably others.


https://tfl.gov.uk/fares-and-payment...tickets/visito
r-centres

A friend for a long time claimed expenses by submitting (or at least
keeping) a smartphone photo of the journey history screen of their
Oyster card!

You can of course download the history, as recorded centrally, from the
internet. My problem is when gates to back office communication breaks down,
a bit too often for full confidence.

--
Colin Rosenstiel

In article ,
(Walter Briscoe) wrote:

In message of Thu, 14
Apr 2016 08:21:58 in uk.transport.london,
writes
In article , (Tony
Dragon) wrote:

On 12/04/2016 12:49, David Cantrell wrote:

Sadly not in my case. My wife and I made a return trip through Heathrow
Terminal 5. My Oyster exit wasn't registered centrally (though it was on
the card) on the outward journey and my wife's entry wasn't registered
inwards. You have to watch the system like a hawk. Earlier my wife didn't
get registered at one end of King's Cross to Westminster return journey
on both outward and return legs. She didn't even notice the overcharge
until she used the card again about a year later. It took ages to
persuade TfL to sort that out, despite the evidence on the card. Again
the central system didn't have the data. Hence my concern that one can't
get printouts of the data on the card any more.

You might like to consider taking a photo of the last 8 transactions at
a POM (Passenger Operated Machine).

That was my solution but it can be a bit hit or miss getting a sharp picture.

Tourist Information Offices still issue paper statements.

Worth remembering at Liverpool St. Thanks.

I can't find a list on tfl.gov.uk, but have used them at Euston, King's
Cross St Pancras and Liverpool Street and believe there is another at
Heathrow Terminals 1, 2 3. There are probably others.

Not sure there's anything at King's Cross St Pancras now. I looked in vain
some time ago.

I almost always take my bike with me these days and don't use the tube.

--
Colin Rosenstiel

In message , at 10:49:06
on Thu, 14 Apr 2016, remarked:
Tourist Information Offices still issue paper statements.

Worth remembering at Liverpool St. Thanks.

I can't find a list on tfl.gov.uk, but have used them at Euston, King's
Cross St Pancras and Liverpool Street and believe there is another at
Heathrow Terminals 1, 2 3. There are probably others.

Not sure there's anything at King's Cross St Pancras now. I looked in vain
some time ago.

Western end of the western ticket hall.
--
Roland Perry

On 14/04/2016 20:24, Roland Perry wrote:

In message , at 10:49:06
on Thu, 14 Apr 2016, remarked:
Tourist Information Offices still issue paper statements.

Worth remembering at Liverpool St. Thanks.

I can't find a list on tfl.gov.uk, but have used them at Euston, King's
Cross St Pancras and Liverpool Street and believe there is another at
Heathrow Terminals 1, 2 3. There are probably others.

Not sure there's anything at King's Cross St Pancras now. I looked in
vain some time ago.

Western end of the western ticket hall.

https://www.flickr.com/photos/recliner/16465625344/

Photo taken by Recliner, whoever he might be!

Mizter T wrote:

On 14/04/2016 20:24, Roland Perry wrote:

In message , at 10:49:06
on Thu, 14 Apr 2016, remarked:
Tourist Information Offices still issue paper statements.

Worth remembering at Liverpool St. Thanks.

I can't find a list on tfl.gov.uk, but have used them at Euston, King's
Cross St Pancras and Liverpool Street and believe there is another at
Heathrow Terminals 1, 2 3. There are probably others.

Not sure there's anything at King's Cross St Pancras now. I looked in
vain some time ago.

Western end of the western ticket hall.

https://www.flickr.com/photos/recliner/16465625344/

Photo taken by Recliner, whoever he might be!

Yes, it had just opened when I took that picture a year ago. I think it was
one of the first.

In message
-sept
ember.org, at 20:33:10 on Thu, 14 Apr 2016, Recliner
remarked:
Tourist Information Offices still issue paper statements.

Worth remembering at Liverpool St. Thanks.

I can't find a list on tfl.gov.uk, but have used them at Euston, King's
Cross St Pancras and Liverpool Street and believe there is another at
Heathrow Terminals 1, 2 3. There are probably others.

Not sure there's anything at King's Cross St Pancras now. I looked in
vain some time ago.

Western end of the western ticket hall.

https://www.flickr.com/photos/recliner/16465625344/

Photo taken by Recliner, whoever he might be!

Yes, it had just opened when I took that picture a year ago. I think it was
one of the first.

It's always been there, but was refitted and rebranded about a year ago.
--
Roland Perry

On Fri, 15 Apr 2016 08:20:08 +0100, Roland Perry
wrote:

In message
-sept
ember.org, at 20:33:10 on Thu, 14 Apr 2016, Recliner
remarked:
Tourist Information Offices still issue paper statements.

Worth remembering at Liverpool St. Thanks.

I can't find a list on tfl.gov.uk, but have used them at Euston, King's
Cross St Pancras and Liverpool Street and believe there is another at
Heathrow Terminals 1, 2 3. There are probably others.

Not sure there's anything at King's Cross St Pancras now. I looked in
vain some time ago.

Western end of the western ticket hall.

https://www.flickr.com/photos/recliner/16465625344/

Photo taken by Recliner, whoever he might be!

Yes, it had just opened when I took that picture a year ago. I think it was
one of the first.

It's always been there, but was refitted and rebranded about a year ago.

What was it called before?

On 14/04/2016 16:49, wrote:

Not sure there's anything at King's Cross St Pancras now. I looked in vain
some time ago.

There is a newish TfL information office at King's Cross St Pancras: on
the upper level on the right as you enter from St.Pancras mainline
station, more or less under the hotel I guess. One evening last week
when I went past I was surprised to see that it appeared to be open and
with no customers waiting, and I've used it a couple of times myself and
found the queue to be short. Maybe because it's so well tucked away?


--
Clive Page