Khan is reviewing the decision to close every ticket office on the Tube.

http://www.standard.co.uk/news/mayor...-a3338791.html

The TfL home page says nothing about this. I think that the management would be devastated if the decision were reversed.

Also, the Tube management has done an extraordinary "damned memory" job on the old ticket offices; in most stations it is impossible to tell that a ticket office was ever there, it's just perfect tiling.

In message , at
22:21:59 on Tue, 27 Sep 2016, Offramp remarked:

Khan is reviewing the decision to close every ticket office on the Tube.

I would regard it as a mistake to close ticket offices at some major
stations with special requirements, like Heathrow.

http://www.standard.co.uk/news/mayor...-a3338791.html

The TfL home page says nothing about this. I think that the management
would be devastated if the decision were reversed.

Also, the Tube management has done an extraordinary "damned memory" job
on the old ticket offices; in most stations it is impossible to tell that
a ticket office was ever there, it's just perfect tiling.

At a lot of the busier stations the wall-space has been used for more
ticket machines.
--
Roland Perry

On 2016-09-28 06:12:28 +0000, Roland Perry said:

I would regard it as a mistake to close ticket offices at some major
stations with special requirements, like Heathrow.

Doesn't Heathrow have one of those "tourist reception" centres designed
precisely for those special requirements? Euston does.

Neil
--
Neil Williams
Put my first name before the @ to reply.

Roland Perry wrote:
In message , at
22:21:59 on Tue, 27 Sep 2016, Offramp remarked:

Khan is reviewing the decision to close every ticket office on the Tube.

I would regard it as a mistake to close ticket offices at some major
stations with special requirements, like Heathrow.

Did LU ever have a ticket office at T5?


http://www.standard.co.uk/news/mayor...-a3338791.html

The TfL home page says nothing about this. I think that the management
would be devastated if the decision were reversed.

Also, the Tube management has done an extraordinary "damned memory" job
on the old ticket offices; in most stations it is impossible to tell that
a ticket office was ever there, it's just perfect tiling.

At a lot of the busier stations the wall-space has been used for more
ticket machines.

Yes, and the arrangement seems to work quite well, with a hovering
uniformed station assistant helping anyone who's confused. Most stations
that I use, whether in the suburbs or in central London, have shorter
queues than before.

Offramp wrote:
Khan is reviewing the decision to close every ticket office on the Tube.

http://www.standard.co.uk/news/mayor...-a3338791.html

The TfL home page says nothing about this. I think that the management
would be devastated if the decision were reversed.

There's a poster up in my local Tube station inviting comments.


Also, the Tube management has done an extraordinary "damned memory" job
on the old ticket offices; in most stations it is impossible to tell that
a ticket office was ever there, it's just perfect tiling.

Yes, and it didn't take long to either tile over the old windows, or put
extra ticket machines in.

In message , at 08:46:12 on Wed, 28
Sep 2016, Neil Williams remarked:
I would regard it as a mistake to close ticket offices at some major
stations with special requirements, like Heathrow.

Doesn't Heathrow have one of those "tourist reception" centres designed
precisely for those special requirements? Euston does.

Those places are designed to sell theatre/attractions tickets, and are
virtually nothing to do with tube ticketing.
--
Roland Perry

Roland Perry wrote:
In message , at 08:46:12 on Wed, 28
Sep 2016, Neil Williams remarked:
I would regard it as a mistake to close ticket offices at some major
stations with special requirements, like Heathrow.

Doesn't Heathrow have one of those "tourist reception" centres designed
precisely for those special requirements? Euston does.

Those places are designed to sell theatre/attractions tickets, and are
virtually nothing to do with tube ticketing.

Yes, I'd say they were mis-sold. I certainly had the wrong impression
initially that they were a sort of super Tube ticket office, with
multilingual staff.

On 2016-09-28 08:11:18 +0000, Roland Perry said:

Those places are designed to sell theatre/attractions tickets, and are
virtually nothing to do with tube ticketing.

No they are not. They are intended to sell TfL tickets as well. The
sale of other tickets is to make them more financially viable.

https://tfl.gov.uk/fares-and-payment...isitor-centres


Neil
--
Neil Williams
Put my first name before the @ to reply.

In message , at 11:17:21 on Wed, 28
Sep 2016, Neil Williams remarked:

Those places are designed to sell theatre/attractions tickets, and
are virtually nothing to do with tube ticketing.

No they are not. They are intended to sell TfL tickets as well. The
sale of other tickets is to make them more financially viable.

https://tfl.gov.uk/fares-and-payment...buy-tickets/vi
sitor-centres?cid=visitor-centres

They may wish to spin it as somewhere to buy tube tickets, but in
practice the huge queues mode at glacial speed, and there's virtually
nothing to see from outside which makes it look like other than a place
designed to sell theatre/attractions tickets.
--
Roland Perry

On 2016-09-28, Recliner wrote:
Roland Perry wrote:

At a lot of the busier stations the wall-space has been used for more
ticket machines.

Yes, and the arrangement seems to work quite well, with a hovering
uniformed station assistant helping anyone who's confused. Most stations
that I use, whether in the suburbs or in central London, have shorter
queues than before.


I agree that queues are shorter than before. However, there's one thing
that doesn't work as well and that's when you need someone to help you
(and you know you're going to need someone)

For me it's getting my gold card registered onto my oyster PAYG

Someone helping at one of the (big) ticket machines so I join that
queue. The people two in front of me obviously didn't need help, so after
the assistant discovering that, wandered off, when I then had to chase
them (and then they were helping someone else) etc.

Eventually they ended up putting the wrong entitlement onto my card
(which I only discovered when I used it because the price was cheaper
than I'd expected. So I rang up the oyster helpline and they told me
that I'd got some sort of staff discount but they couldn't correct it
so I had to go back to the station - and back to a similar problem of
there being no way to "queue" for help.

Maybe it would be better now as there are more machines so rarely are
there queues for machines. I'll find out in December when I have to
renew my gold card discount.

Tim.