On Mon, 17 May 2004 17:06:44 +0100, k wrote:

On Mon, 17 May 2004 12:14:56 +0000 (UTC), TheOneKEA
wrote:
What are the implications of "unresolved journeys"?

Your PrePay account will become negative

On what grounds? As it CLEARLY says on the signs - the validators are
for prepay users.

On the grounds that all Oyster cards have pre-pay functionality and if
you travel beyond your zonal availability the pre-pay element can be
deducted - even if there is NO cash on the card. You must then top up
with cash in order to make another DLR or Tube trip.

The system would appear to work differently for bus and tramlink where
you only register on entry with no requirement to register an exit on
either mode.

There is a new "Guide to using Oyster" on the leaflet racks at Tube
stations today.

I was a bit bemused by Barry's post about DLR but having read the advice
being provided on LUL Pre-Pay, then DLR and what you do at Bank and also
the advice on what to do at Wimbledon with Tramlink I have to say I am
confused.

The advice provided *seems* to be inconsistent but I am still trying to
work through the system logic in my head so don't quote me on it. It
would appear that whenever there is a "within a gateline" interchange
between operators that you must register the interchange on the card
regardless of ticket type in order for any potential excess fare or
Pre-Pay charge to be correctly calculated on eventual exit. The bit that
is confusing within the document is that there appears to be no
requirement to validate on exiting DLR at Bank, only on entry and I
can't work that out at all. I am assuming that on eventual exit the
reader must interrogate at least the last 2 journeys recorded on the
card to calculate any liability for a pre-pay deduction. Oh well back to
the drawing board for my theories.
--
Paul C


Admits to working for London Underground!

On Mon, 17 May 2004 18:38:07 +0100, Paul Corfield
wrote:



On what grounds? As it CLEARLY says on the signs - the validators are
for prepay users.

On the grounds that all Oyster cards have pre-pay functionality and if
you travel beyond your zonal availability the pre-pay element can be
deducted - even if there is NO cash on the card. You must then top up
with cash in order to make another DLR or Tube trip.

Just because it has a prepay facility it doesn't mean you are using
it. If i only travel within the zones of my travelcard then I am not
using prepay. I still maintaiin that I am doing nothing wrong by not
vaidating my travelcard AT ALL when using the DLR (my Travelcard
covers all zones of the DLR)

If I must do so then the signs need to be changed ASAP.

On Tue, 18 May 2004 11:38:59 +0100, k wrote:

On Mon, 17 May 2004 18:38:07 +0100, Paul Corfield
wrote:



On what grounds? As it CLEARLY says on the signs - the validators are
for prepay users.

On the grounds that all Oyster cards have pre-pay functionality and if
you travel beyond your zonal availability the pre-pay element can be
deducted - even if there is NO cash on the card. You must then top up
with cash in order to make another DLR or Tube trip.

Just because it has a prepay facility it doesn't mean you are using
it. If i only travel within the zones of my travelcard then I am not
using prepay. I still maintaiin that I am doing nothing wrong by not
vaidating my travelcard AT ALL when using the DLR (my Travelcard
covers all zones of the DLR)

You are right about the travelcard bit. I think the problem here is that
there are two concepts on the card. In our case you have no risk of
needing to extend your travelcard for DLR journeys by using the auto
ticket extension facility provided by Pre-Pay. Therefore you do not need
to validate. However the customer message needs to make clear that if
you do intend to extend e.g. to Zone 3 that you do can do this by using
pre-pay. If everyone understood how all this worked it would be easy -
however there are always people who do not understand how the zones and
extensions work and now we've added Pre-Pay on top. I guess the real
trick is just to explain a complex subject in simple terms to all
intending passengers - ahem!
--
Paul C


Admits to working for London Underground!

On Tue, 18 May 2004 at 11:38:59, k wrote:

Just because it has a prepay facility it doesn't mean you are using
it. If i only travel within the zones of my travelcard then I am not
using prepay. I still maintaiin that I am doing nothing wrong by not
vaidating my travelcard AT ALL when using the DLR (my Travelcard
covers all zones of the DLR)

If I must do so then the signs need to be changed ASAP.

Ditto, likewise, and fully agree! If I am within the limits of my
Travelcard zones, there is no reason on earth to engage Prepay.

Anyway, the amount of times I've had my card read on the DLR, if I was
doing something wrong, they'd have told me by now!
--
Annabel Smyth
http://www.amsmyth.demon.co.uk/index.html
Website updated 9 May 2004

Paul Corfield typed


On Mon, 17 May 2004 17:06:44 +0100, k wrote:

On Mon, 17 May 2004 12:14:56 +0000 (UTC), TheOneKEA
wrote:
What are the implications of "unresolved journeys"?


There is a new "Guide to using Oyster" on the leaflet racks at Tube
stations today.

Would anyone here know if this has hit the lofty heights of the Oyster
website yet?

--
Helen D. Vecht:
Edgware.

On Tue, 18 May 2004 13:25:01 +0100, Helen Deborah Vecht
wrote:

Paul Corfield typed
There is a new "Guide to using Oyster" on the leaflet racks at Tube
stations today.

Would anyone here know if this has hit the lofty heights of the Oyster
website yet?

I had a look yesterday and I could not find it. I have to say I am not
very impressed with the Oyster website but there you go.
--
Paul C


Admits to working for London Underground!