On Tue, 17 Aug 2004 18:12:22 +0100, Paul Corfield
wrote:

On Mon, 16 Aug 2004 18:58:19 +0100, Annabel Smyth
wrote:

Ian Jelf wrote to uk.transport.london on Mon, 16 Aug 2004:

Do drivers believe that they have any role in helping people who are
unsure of where they're going?

As always, in London, you have two sorts of bus drivers (and
conductors); those who will go out of their way to be helpful - they'll
see you running towards the bus and wait for you - and those who go out
of their way to be unhelpful. We had an experience of the latter - I
took my guests on a 159 up to Westminster Bridge, and the conductor
firmly pressed the bell for the bus to start just as we reached the
platform. He wouldn't even apologise when I remonstrated with him, nor
look at me. I have taken the bus number and plan to report his
behaviour to the PTB, as I was really angry that my guests should have
been put out in this way.

I had a similar experience with a bus yesterday. Some of our local
routes are diverted at present. You are advised to catch the bus at a
different tube station in order to avoid a long extra bus trip. The bus
just completely refused to stop so I was straight onto London Buses
Customer Services to complain. I resisted the temptation to complain to
Arriva as well but if it happens again I shall be going a little higher
up the chain than a Customer Services help desk. Completely and utterly
unacceptable behaviour.

And it has happened AGAIN with another Arriva bus on a different route
and the driver thought it would be a breeze to hold me hostage on his
bus and not stop to let me off until two stops after the one I
requested. I have complained again but now the next stop is an E Mail to
Peter Hendy.
--
Paul C


Admits to working for London Underground!

Paul Corfield wrote to uk.transport.london on Wed, 18 Aug 2004:

And it has happened AGAIN with another Arriva bus on a different route
and the driver thought it would be a breeze to hold me hostage on his
bus and not stop to let me off until two stops after the one I
requested. I have complained again but now the next stop is an E Mail to
Peter Hendy.

What is it with Arriva buses - sometimes you would reckon they think
they exist to travel from point to point without bothering about their
customers!
--
Annabel - "Mrs Redboots"
(trying out a new .sig to reflect the personality I use in online forums)

On Wed, 18 Aug 2004 19:44:37 +0100, Annabel Smyth
wrote:

Paul Corfield wrote to uk.transport.london on Wed, 18 Aug 2004:

And it has happened AGAIN with another Arriva bus on a different route
and the driver thought it would be a breeze to hold me hostage on his
bus and not stop to let me off until two stops after the one I
requested. I have complained again but now the next stop is an E Mail to
Peter Hendy.

What is it with Arriva buses - sometimes you would reckon they think
they exist to travel from point to point without bothering about their
customers!

This problem appears to affect "all flavours" of Arriva. Paul's had
problems with Arriva London North (correct me if I'm wrong), your
problems were with Arriva London South, my problems are with Arriva
East Herts and Essex, where some drivers think it's great fun to miss
out a stop at 11 p.m. on a 20 minute headway. (six weeks and still no
sensible answer from Arriva, only that the bus doesn't serve the road
I was waiting in, even though I've managed to board a bus there on a
regular basis for almost 15 years)!

--
Thomas Covenant
Please observe reply to Address.
Unsolicited mail to "From" address
deleted unread.

On Wed, 18 Aug 2004 22:42:19 +0100, Thomas Covenant
wrote:

On Wed, 18 Aug 2004 19:44:37 +0100, Annabel Smyth
wrote:

Paul Corfield wrote to uk.transport.london on Wed, 18 Aug 2004:

And it has happened AGAIN with another Arriva bus on a different route
and the driver thought it would be a breeze to hold me hostage on his
bus and not stop to let me off until two stops after the one I
requested. I have complained again but now the next stop is an E Mail to
Peter Hendy.

What is it with Arriva buses - sometimes you would reckon they think
they exist to travel from point to point without bothering about their
customers!

I don't really wish to talk about Arriva buses at present.

This problem appears to affect "all flavours" of Arriva. Paul's had
problems with Arriva London North (correct me if I'm wrong),

you are correct.

your
problems were with Arriva London South, my problems are with Arriva
East Herts and Essex, where some drivers think it's great fun to miss
out a stop at 11 p.m. on a 20 minute headway. (six weeks and still no
sensible answer from Arriva, only that the bus doesn't serve the road
I was waiting in, even though I've managed to board a bus there on a
regular basis for almost 15 years)!

If their response is unsatisfactory this is going to be escalated until
I get a reply I am happy with.
--
Paul C


Admits to working for London Underground!